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Extended Stay America - Seattle - Mukilteo
- Hotels
- Mukilteo, WA
About this business
Location details
3917 Harbour Pointe Blvd. SW, Mukilteo, WA, 98275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed was rock hard and uncomfortable. Noisy surroundings. 3 am wake up by airliner over head, so close I thought it was going to land on the building. Walls paper thin, could hear someone snoring down the hall all night. People arguing in parking lot all hours of night. When I did finally get up at 5:30 am there was No coffee in room...very disappointing stay. Won’t go back.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
The staff is very friendly, coffee is good but the amenities are terrible. Breakfast is a joke
Business response:
Thank you for your review. Although you were pleased with the service provided by our associates, we apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Fresh linens and towels along with any toiletries are always available at the front desk. We will also share your feedback regarding our grab-and-go b... read more
Business response:
Jack, thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The room was disgusting. There was a giant red stain on the carpet. The bedding was filthy and covered in stains. The counter had burn marks on it.
Business response:
Nicole, thank you for staying at our hotel. Cleanliness is a top priority to all of our employees, and we do not take it lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Decent location. Property was in need of a good cleaning and some routine maintenance. Someone else's razor and shampoo was still in the shower upon my arrival.
Business response:
Thank you for the specific feedback about your stay. Although we're glad to know our location was ideal for you, we apologize for the cleanliness and maintenance issues you experienced in your room. We assure you that we have discussed your feedback with the respective teams, and we’re working with them in order to fix all the problems you mentioned immediately. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Don’t stay here The whole place smells like cigarettes. I was put in a smoking room. Didn’t know that was still a thing. I was moved to another room. The bed cover had burns in it. They didn’t note in the system that I had been moved. So when I tried to get in my room after dinner I couldn’t. Took an hour to clear it up.
Business response:
Jay, thanks for choosing us. We offer our sincere apologies for the housekeeping issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
When we first arrived....the room had NO toilet paper, No drinking glasses, and no remote control. On the day we left there was NO hot water. We were very disappointed in the hotel. It was in a nice area with a lot of eating places nearby. The room was fairly large.
Business response:
Although you liked our location, we are sorry you were unhappy with your in-room amenities and that you had an unpleasant stay with us. Please know various in-room amenities are kept at the front desk and are complimentary. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Extended stay = extended nightmare Worst hotel experience of my life, they gave away our rooms, forced us into smoking rooms with the wrong beds, then once we checked in, the rooms were filthy and one room even had the beds unmade, random dirty clothes on the ground, stains everywhere and a half full bottle of booze on the table. This room was not cleaned and in fact we thought someone may have still been occupying the room. We didn't have any other options as we arrived very late at night after driving all day. The next mor... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management
Bed mattress terrible, no soap in bathroom, one-fourth toilet papet roll, no water glass in room. I had to go to office to get soap and water glass.
Business response:
Ingrid, we appreciate you taking the time to post your review, as we truly value our guest's comments & opinions. We are sorry to read you had several issues during your stay, and we are working to avoid such mistakes going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you back this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Mukilteo
How is Extended Stay America - Seattle - Mukilteo rated?
Extended Stay America - Seattle - Mukilteo has a 3.5 star rating with 2,104 reviews.
When is Extended Stay America - Seattle - Mukilteo open?
Extended Stay America - Seattle - Mukilteo is open now. It will close tomorrow at 12:00 a.m.