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Extended Stay America - Seattle - Mukilteo
- Hotels
- Mukilteo, WA
About this business
Location details
3917 Harbour Pointe Blvd. SW, Mukilteo, WA, 98275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Although the front desk staff were very helpful and friendly, the hotel is run down and in need of an urgent renovation. The rug was filthy and the room did not offer pots/ pans/ cutlery, etc. The so-called "breakfast" was disappointing and comprised of coffee, instant oatmeal and pre-packaged muffins. (There was nothing else offered such as toast, cereal, etc.) There were no tables or chairs and the food was served from a small table near the check in desk. The hotel would be better off offering nothing than to advertise br... read more
Business response:
Scott, thank you for taking the time to share your feedback. We sincerely apologize for the cleanliness issues you experienced and that you were disappointed by our grab-and-go breakfast. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will consider giving us another chance so we can restore your confidence in ... read more
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I booked the hotel and when i arrived the clerk told me they had over booked. The reason was the house keeper left without cleaning all the rooms.
Business response:
Robert, thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Skip it if you can Dirty chairs in room. No hair dryer. Very uncomfortable bed. Not enough pillows. Very depressing interior.
Business response:
Sallianne, thank you for the review of our hotel. We sincerely apologize for the difficulties you had while here. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have been shared with the appropriate team members, so we can take action to prevent these sort of issues from happening again. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Oh no... I had reserved two rooms for business associates. My previous experience was positive. However, both of these associates stated that no one was at the counter upon their arrival, the person who eventually helped them wasn't friendly, and the breakfast wasn't ready when stated. "Please don't ever book us at that hotel again" was the first comment from one of them when we met that morning.
Business response:
Russell, thank you for staying with us. We are sorry for the service issue you had and that you were unhappy with our breakfast offerings. We have shared your feedback with our entire team and will use it as a training tool to improve our performance moving forward and also have shared with our Brand Leaders to assist them when determining new offerings for future implementation in regard to breakfast specifics. Thanks again, and we hope to welcome you back for enjoying a much better visit. Sincerely, Hotel Management
The hotel is a drug deal spot. Everyone goes there and sneaks in the side door that is supposed to be locked and they all smoke marijuana in the stair well.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
The heat thing they have in the room is terrible. Breakfast is awful.
Business response:
Mame, thanks for staying with us. We are sorry you were not satisfied with our breakfast offerings. We have shared your comment with our concerned team members as we plan any changes to our grab-and-go breakfast. We hope you both will give us a chance to regain your trust on a future visit. Sincerely, Hotel Management
Won’t stay here again There was no dishes or anything in room. If you needed something you had to call the front desk. There was a room with a bunch of yapping dogs that barked like crazy when you walked by. When I checked in I was informed that breakfast would be “grab and go” and when I went down for breakfast the next day there was absolutely NOTHING for breakfast and when I asked she said “ I’m out of a lot of stuff right now” didn’t offer in anyway to fix it either
Business response:
Please accept our apologies for not meeting your expectations. We regret the noise issue you had while here and for the inconvenience you had due to the lack of amenities. We have shared your feedback with the appropriate teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Mukilteo
How is Extended Stay America - Seattle - Mukilteo rated?
Extended Stay America - Seattle - Mukilteo has a 3.5 star rating with 2,064 reviews.
When is Extended Stay America - Seattle - Mukilteo open?
Extended Stay America - Seattle - Mukilteo is open now. It will close tomorrow at 12:00 a.m.