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Extended Stay America - Seattle - Mukilteo
- Hotels
- Mukilteo, WA
About this business
Location details
3917 Harbour Pointe Blvd. SW, Mukilteo, WA, 98275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Skip it if you can Dirty chairs in room. No hair dryer. Very uncomfortable bed. Not enough pillows. Very depressing interior.
Business response:
Sallianne, thank you for the review of our hotel. We sincerely apologize for the difficulties you had while here. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have been shared with the appropriate team members, so we can take action to prevent these sort of issues from happening again. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Oh no... I had reserved two rooms for business associates. My previous experience was positive. However, both of these associates stated that no one was at the counter upon their arrival, the person who eventually helped them wasn't friendly, and the breakfast wasn't ready when stated. "Please don't ever book us at that hotel again" was the first comment from one of them when we met that morning.
Business response:
Russell, thank you for staying with us. We are sorry for the service issue you had and that you were unhappy with our breakfast offerings. We have shared your feedback with our entire team and will use it as a training tool to improve our performance moving forward and also have shared with our Brand Leaders to assist them when determining new offerings for future implementation in regard to breakfast specifics. Thanks again, and we hope to welcome you back for enjoying a much better visit. Sincerely, Hotel Management
The hotel is a drug deal spot. Everyone goes there and sneaks in the side door that is supposed to be locked and they all smoke marijuana in the stair well.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
The heat thing they have in the room is terrible. Breakfast is awful.
Business response:
Mame, thanks for staying with us. We are sorry you were not satisfied with our breakfast offerings. We have shared your comment with our concerned team members as we plan any changes to our grab-and-go breakfast. We hope you both will give us a chance to regain your trust on a future visit. Sincerely, Hotel Management
Won’t stay here again There was no dishes or anything in room. If you needed something you had to call the front desk. There was a room with a bunch of yapping dogs that barked like crazy when you walked by. When I checked in I was informed that breakfast would be “grab and go” and when I went down for breakfast the next day there was absolutely NOTHING for breakfast and when I asked she said “ I’m out of a lot of stuff right now” didn’t offer in anyway to fix it either
Business response:
Please accept our apologies for not meeting your expectations. We regret the noise issue you had while here and for the inconvenience you had due to the lack of amenities. We have shared your feedback with the appropriate teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Not what I expected out of an Extended Stay The hotel smelled bad, no coffee maker in room, there wasn’t even 1 plastic cup in the room.
Business response:
Dedra, we apologize for the odor issue you encountered while you were here. We work hard to provide a clean & comfortable environment, and we are sorry the smell compromised your experience. We will follow up with our housekeeping team regarding your concerns to ensure we are doing everything possible to minimize the impact on our guests. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We hope you will consider a return visit so we can make it up... read more
Continental breakfast was a stand at front entry with hot chocolate and coffee. Coffee pot was always empty, and staff at front desk discussed that they were sick And was feeling like puking. Homeless people hung out on the stairwalls leaving there trash. Staff very unfriendly and when asked questions we had to talk to the manager Which was never there. Unprofessional and didnt sèem to care about the quests. Wouldnt stay there again.
Business response:
Please accept our sincere apologies for not living up to your expectations and regret the inconvenience caused. We strive to provide a better hospitality to all of our guests, but we obviously let you down. We provide thorough training for all associates, and we will redouble our efforts. Your feedback is important to us, and we will use it to improve our services and facilities going forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Short staffed. Room was still not cleaned up from prior guest at my 7pm check in time. Waited 30'min for front desk girl to come check me in. She was no where to be found and couldn't be reached on the phone located inside lobby. Sucky service .
Business response:
Roksana, we appreciate you for being our guest. It is very disappointing to read that we couldn’t provide you with a stay you had desired. We sincerely apologize for the wait-time issue with your check-in and the cleanliness issue in your room. We are meeting with the concerned staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Mukilteo
How is Extended Stay America - Seattle - Mukilteo rated?
Extended Stay America - Seattle - Mukilteo has a 3.5 star rating with 2,104 reviews.
When is Extended Stay America - Seattle - Mukilteo open?
Extended Stay America - Seattle - Mukilteo is open now. It will close tomorrow at 12:00 a.m.