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Extended Stay America - Seattle - Mukilteo
- Hotels
- Mukilteo, WA
About this business
Location details
3917 Harbour Pointe Blvd. SW, Mukilteo, WA, 98275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not for business Has no business conference center. Hotel is not set up for business traveler. From what I can see this hotel is for people residing in the area for a short time or between household moves. Tents to have a lot of elderly people and younger families staying. Poor continental breakfast. .
Business response:
Jay, I apologize for not all meeting your expectations and the inconvenience it caused. We regret as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We will be reviewing our guidelines to provide a better experience for all our guests. We hope to have the opportunity to make it up to you on a future visit. Sincerely, General Manager
Business response:
I am very sorry we failed to deliver the exceptional stay you deserved. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
I stayed for a week. Nothing was said about roof repairs online prior to my booking. It was loud and disruptive. Fire alarm went off twice and needless to say could not sleep well. When I was leaving the manager was quite rude asking me to vacate the room.
Business response:
Please accept my apologies for the issues you encountered while here and regret the inconvenience caused. I have shared your feedback with the team and will use it as a training opportunity to improve our service delivery. We are also sorry your sleep was disturbed by the fire alarm. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, General Manager
The hotel was clean, but the room had a odd smell. At night the adjacent room had water constantly running all night, possibly maintenance room. Breakfast was terrible , they had coffee, muffin and a granola bar. Would not stay there again.
Business response:
Dionicio, please accept my apology for the inconvenience and less than favorable experience you had at our hotel. Your feedback is invaluable and highlights the areas that need attention. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. I will also make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We hope you will give us another chance to provide you with a much better visit. Sincerely, Gen... read more
No elevator service. No hair dryer in the room. Breakfast was only muffins and snack bars. No real milk or cream for coffee, only coffee mate.
Business response:
I apologize for the inconvenience caused to you. We are sorry your experience wasn’t what you were expecting regarding our amenities and the complimentary grab-and-go breakfast. We have hairdryers available at the front desk for our guests who need them. Your comments regarding breakfast are also shared with our brand leaders so that they can make the necessary changes going forward. We regret this experience of yours and hope you will give us a chance to provide a much more improved experience. Sincerely, General Manager
Dissatisfying experience Hotel was dirty from the lobby to the room. We were very disappointed by the ecoerience.
Business response:
Thank you for taking the time to review your stay with us. I am concerned about your experience and have immediately brought this to the attention of my housekeeping team for review and action. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, General Manager
I will not plan a return visit here When my fiancé and I arrived the elevator was broken with people trapped inside. When we entered our room it felt like a sauna, due to the fact that the air conditioner was broken.
Business response:
Devon, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies that the air conditioner in your guest room did not work properly, and we regret the inconvenience this caused you. I will personally follow up with the engineering team on your concern to ensure we are well poised to serve you better during your next stay. Hope you will come and see us again. Sincerely, General Manager
Very bad service When i arrived at hotel it was sold out even when i booked my room two weeks in advance, the guy at front desk told me he couldn´t do anything, i would expect the hotel to provide accomodation in a hotel nearby. I want my money back, hotels.com charged two nights to my credit card even when i wasn´t able to stay at hotel
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Business response:
We are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We apologize for not delivering the experience you expected and the inconvenience caused. We would like to regain your trust and hope to serve you again in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Seattle - Mukilteo
How is Extended Stay America - Seattle - Mukilteo rated?
Extended Stay America - Seattle - Mukilteo has a 3.5 star rating with 2,064 reviews.
When is Extended Stay America - Seattle - Mukilteo open?
Extended Stay America - Seattle - Mukilteo is open now. It will close tomorrow at 12:00 a.m.