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Extended Stay America - Secaucus - Meadowlands
- Hotels
- Secaucus, NJ
About this business
Location details
1 Meadowlands Pkwy., Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Asked for late check out got woken up early for normal check out time in a rude way
Business response:
Dear Guest, Thank you for sharing your feedback with us. We are sorry to hear about the frustration you experienced with your late checkout request, and we sincerely apologize for the earlier-than-expected disturbance, especially in a manner that felt discourteous. This is not the level of consideration or professionalism we aim to provide, and we understand how this would negatively impact your rest and overall visit. Your comments have been noted and will be reviewed with the team to reinforce the importance of clear commu... read more
Breakfast was limited, just a coffee bar and few things. The place smelled like cigarettes from the outside to the hallways, the whole building needs renovation. The bathtub is dirty, shower curtain super old and dirty, the bed and pillows have a smell and stains. We felt very uncomfortable, was a one night stay and it was very late so we just decided to stay. Staff was polite and friendly.
Business response:
Dear Guest, Thank you for bringing these concerns to our attention. We’re truly sorry that the overall condition of the room and the environment you encountered did not provide the sense of comfort and cleanliness you expected, especially after a long day of travel. Situations where the atmosphere feels compromised in multiple ways are not reflective of the experience we aim to provide, and your comments will help us focus on the areas that require immediate attention. We do appreciate your recognition of our team’s courtesy... read more
It might be reasonable for the price, but although I booked a room with breakfast included, no breakfast was provided. The amenities were also disappointing, as there was only bar soap instead of body wash.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We are sorry to hear that your visit fell short of expectations, especially regarding the breakfast you anticipated and the limited in-room amenities you found upon arrival. We understand how disappointing it must’ve been, and we apologize for the inconvenience this caused. Your comments have been shared with the relevant teams to ensure clearer communication and better preparation for future guests. We hope you will allow us the chance to provide you with a more seaml... read more
I booked a king-bed room at this Extended Stay location, but when I arrived to check in, I was told there were no more king rooms available. They did offer me a discount for the inconvenience, which I appreciated, but things went downhill from there. As I walked down the hallway to look at the queen room, I noticed a dirty mop sitting in a bucket outside someone’s door, and the entire first-floor hallway had a strong smell similar to old apartment buildings. The carpet in the hallway was dirty, and the overall atmosphere did... read more
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment you experienced, including the unavailability of the room type you requested at check-in. Moreover, we regret the concerns you noted regarding the hallway, including the strong smell and overall condition, which, understandably, affected your first impression. We also recognize your discomfort with the room’s setup and furnishings, and we appreciate your honesty in sharing how this impacted your plans with ... read more
The room had items from previous reservations. The bathroom was dirty, and the room had a bad smell.
Business response:
Dear Guest, We’re truly sorry for the disappointing condition of your room and the lack of proper preparation before your arrival. What you described falls short of the cleanliness and comfort standards we aim to maintain, as every room should be thoroughly prepared and inspected before being assigned. Your feedback has been shared with the housekeeping team for immediate attention to ensure better room readiness moving forward. While we know that this stay did not leave a better impression, we are hopeful for another opport... read more
Parking was fine. Unable to get much sleep because of barking dogs well past midnight. Could hear TV and snoring next door most the night.
Business response:
Dear Guest, Thank you for bringing your concern to our attention. We’re sorry your visit was disrupted by noise from nearby rooms and pets during the night. A restful environment is essential for our guests, and we regret that this was not your experience. Your feedback has been shared with the relevant teams to help ensure greater attention to noise management and guest comfort. We hope you will consider giving us another opportunity to provide a much-improved and more peaceful stay. Sincerely, Hotel Management
Was. The dirtiest room ever slept in. Smelt like rotten animals. The faucet leaked . I couldnt stand the smell so went and slept in car. I will never sleep here again.. better off renting a trash can .
Business response:
Dear Guest, We sincerely apologize for the extremely unpleasant experience you described and the unacceptable condition of your room. The cleanliness and maintenance concerns you mentioned fall far short of the standards we strive to uphold, and we deeply regret the discomfort this caused. Your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action. We appreciate your feedback as it helps us improve, and we hope you will consider giving us another opportunity to provi... read more
They gave our room away when we didn't arrive on time, and they wont give us a refund. Stay away from this hotel its run very poorly.
Business response:
Dear Christopher, Thank you for sharing your feedback. We understand how frustrating it can be when a reservation doesn’t go as planned, and we sincerely apologize for the inconvenience. While such incidents are rare, we take your comments seriously and will review this with our team to see what went wrong. Thank you again for being our guest, and we hope to provide a smoother and more enjoyable stay on your next visit. Sincerely, Hotel Management
Na
Business response:
Dear Desiree, Thank you for taking the time to share your review. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Secaucus - Meadowlands
How is Extended Stay America - Secaucus - Meadowlands rated?
Extended Stay America - Secaucus - Meadowlands has a 3.6 star rating with 3,397 reviews.
When is Extended Stay America - Secaucus - Meadowlands open?
Extended Stay America - Secaucus - Meadowlands is open now. It will close tomorrow at 12:00 a.m.