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Extended Stay America - Secaucus - Meadowlands
- Hotels
- Secaucus, NJ
About this business
Location details
1 Meadowlands Pkwy., Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled terrible in the building. My toilet leaked and made the floor a mess. The tub filled up when I took a shower. The light next to the bed did not work.
Business response:
Dear Guest, Thank you for bringing these issues to our attention. We sincerely apologize for the unpleasant smell, the leaking toilet, and the problems with the tub and light. This is not the standard we strive to uphold. We are addressing these maintenance concerns with our team to ensure they are resolved promptly. Your feedback is invaluable in helping us improve our services. We hope you might consider staying with us again to experience the improvements.Sincerely,Hotel Management
Convenient location, and the staff were very friendly. Looks great from the outside but the room was very dirty and rundown. It did not look like the photos in the booking site! The walls were even dirty. At least the linens and towels were clean, and you could tell because of the strong smell of chlorine bleach.
Business response:
Dear Jessica, Thank you for your feedback. We’re glad to hear that you found our location convenient and our staff friendly. However, we apologize for the condition of the room not meeting your expectations. We take cleanliness and maintenance seriously and will address these issues with our team immediately. Your comments about the linens and towels are noted, and we will review our cleaning procedures to ensure a more consistent and satisfactory experience. We appreciate your input and hope to improve on your next visit.Si... read more
They did not honor my reservation and cancelled it. I will never book this hotel chain ever again.
Business response:
Dear Ximena, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the cancellation of your reservation. We understand the frustration this situation has caused and are reviewing our reservation policies to prevent such occurrences in the future. Your feedback is important to us, and we hope you will give us another opportunity to provide you with a seamless experience. Sincerely,Hotel Management
I expected more from Extended Stay and received much less. The bedding was and old frayed fleece blanket and poorly washed sheet and wound up having to sleep in my jacket for warmth. The kitchen was poorly cleaned and hallway carpet in need of a thorough shampoo. We had to ask for the coffee maker and couldn’t use it because the staff didn’t want to give us sugar and powdered creamer packets. It was not worth the money and would’ve done better with the motel down the street.
Business response:
Dear Miguel, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Ensuring our guests' comfort and satisfaction is our top priority, and we are disheartened to learn we fell short in providing you with the quality experience you expected. Your comments regarding the bedding, kitchen cleanliness, and hallway condition will be addressed promptly. We also regret the inconvenience caused by the coffee maker situation. Please rest assured we will work on improving our services to me... read more
I did not like this place
Business response:
Dear sunita, Thank you for your feedback. We apologize for not meeting your expectations. Your experience is important to us, and we are committed to improving our services. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Not clean
Business response:
Dear Joey, Thank you for sharing your feedback. We apologize for the cleanliness issues you experienced during your stay. Maintaining a clean and comfortable environment for our guests is our top priority, and we're actively addressing this matter. Your comments are valuable to us, and we're committed to improving. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Our room was outdated and carried a smell of old soup.
Business response:
Dear Elsa, Thank you for your feedback. We apologize for the outdated condition of your room and the unpleasant odor you experienced. Your comments are important to us, and we are taking steps to address these issues to ensure a more pleasant stay for our guests. We appreciate your input and hope to provide a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Secaucus - Meadowlands
How is Extended Stay America - Secaucus - Meadowlands rated?
Extended Stay America - Secaucus - Meadowlands has a 3.6 star rating with 3,106 reviews.
When is Extended Stay America - Secaucus - Meadowlands open?
Extended Stay America - Secaucus - Meadowlands is open now. It will close tomorrow at 12:00 a.m.