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Extended Stay America - Secaucus - Meadowlands
- Hotels
- Secaucus, NJ
About this business
Location details
1 Meadowlands Pkwy., Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
VERY DISAPPOINTED!! We booked a last minute stay and when we got there it was sold out. Drove one hour to location so this was really inconvenient. The communication between this hotel and hotels.com obviously failed. VERY DISAPPOINTED!! Also, there is no bathroom in the lobby to use. After a long drive a lady needs to go. The front desk wouldn’t accommodate me.
Business response:
Dear Phillip, We are sorry to hear about your experience with us. We understand that arriving to find out that the hotel was sold out was an inconvenience, especially after driving for an hour. We apologize for the communication breakdown between our hotel and the third-party booking site. We will work on improving our communication channels to avoid such incidents in the future. Regarding the bathroom issue, we apologize for the inconvenience caused, and we will share your concerns with our team to make improvements in the ... read more
I’m sorry I spent a night w my family at thismotel The room was blah! I paid more for this room than for the Doubletree Hilton we stayed in a day earlier. The bathroom was old, dated and just plain. Why wld I want a kitchen when there were no dishes, glasses, etc. coffee in the room is called “breakfast” in the shabby lobby. Just an old motel type lodging…and oh so noisy ! Cldnt sleep a wink !!
Business response:
Dear Ela, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We will take appropriate measures to prevent this from happening again. Please know for future travel; we usually keep all the kitchenware at the front desk to ensure cleanliness. Our staff are more than happy to deliver them when and if needed. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope y... read more
The worst experience I never had
Business response:
Dear Tassadit, Thank you for being our guest. We are sorry for the incident that you faced and the difficulties that you were in. Our front desk team is available to help you 24/7. Providing the best customer service is our top priority, and we would welcome you again for your trip to our city.Sincerely,Hotel Management
Nasty The room had roaches all over the room.
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management
Horrible, smelly and worst. Didn't expect this from extended stay. We couldn't stay for even for an hr and moved out to a different hotel immediately. Will be asking for refund. Families beware, this is not for you. You'll thank me later.
Business response:
Dear Vikram, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Please allow us to review the situation you mentioned to see what went wrong. Meanwhile, please feel free to reach out to us at the hotel for further assistance. We appreciate your patience, and we hope this unfortunate situation ... read more
The fire alarm went off two times while I was sleeping. We had to evacuate the building. Upon check out I was told that the alarm was purposely pulled. This hotel houses some very scetchy individuals.
Business response:
Dear Jeanne, Thank you for your feedback on your recent stay. We apologize for the inconvenience caused by the fire alarm and evacuation. Safety is our top priority, and we take any alarm activation seriously. We appreciate your feedback on our other guests and will consider it as we strive to maintain a welcoming atmosphere. If you need further assistance, please don't hesitate to contact us. We hope to serve you better in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Secaucus - Meadowlands
How is Extended Stay America - Secaucus - Meadowlands rated?
Extended Stay America - Secaucus - Meadowlands has a 3.6 star rating with 3,106 reviews.
When is Extended Stay America - Secaucus - Meadowlands open?
Extended Stay America - Secaucus - Meadowlands is open now. It will close tomorrow at 12:00 a.m.