Extended Stay America - Secaucus - Meadowlands

Business response:

Dear Adam, Thank you for reviewing your stay at our hotel. Please accept our apologies for the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We are sorry for the inconvenience you faced due to the unavailability of a room. We assure you that we will discuss this issue with our team to see what went wrong. Thank you for your patience, and we hope to welcome you again in the future.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you and prov... read more

Business response:

Dear Kevin, Thank you for choosing us. We appreciate your feedback and understand the importance of having essential amenities during your stay. Your input helps us enhance our guests' experience. While we regret any inconvenience you faced, we'll ensure that our offerings align better with your expectations in the future. Thank you for sharing your experience, and we hope to provide a more accommodating stay on your next visit.Sincerely,Hotel Management 

Business response:

Dear Regina, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance issues in your suite. We must follow the processes to ensure each guest suite is well maintained. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We would love another opportunity to show you the great visit we are known for, which you dese... read more

Business response:

Dear Luis, Thank you for choosing us and sharing your review. Although we are glad you are pleased with the location close to Metlife, we apologize for the disappointing experience that made you feel it was not worth the price. We work hard to provide the best service and clean accommodations at an affordable price. So we regret not meeting your expectations. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to we... read more

Business response:

Dear Jessica, Thank you for choosing us and sharing your review. We apologize for the cleanliness issues you experienced during your stay. We work hard to provide comfortable accommodations and a clean environment for every guest; therefore, we apologize for the smell and the stain sheet that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,... read more

Business response:

Dear Kamalesh, We regret that we couldn't give you a better impression of our hotel, and we wish we could have had the opportunity to address your concerns while you were still here. Moreover, we apologize for your disappointment with our breakfast. Please be assured that we will review your feedback with the appropriate individuals in our team and follow up to determine where we went wrong and how we can avoid future inconveniences. We hope you will give us another opportunity so we can leave you with a much better impressi... read more