Extended Stay America - Secaucus - Meadowlands

Business response:

Dear Dan, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services as we advance. Sincerely,Hotel Management 

Business response:

Dear Judith, First of all, we are sorry for the behavior of our associate, and thank you for informing us of this incident. Providing thoughtful, attentive service with a commitment to quality is always our number one priority. We have shared your feedback with the appropriate individuals to prevent the challenges you experienced from occurring in the future. Please accept our apologies if our room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have share... read more

Business response:

Dear pierre, Thank you for reviewing our hotel. We are sorry for the inconvenience you had with your reservation. We appreciate you bringing this to our attention. Thank you again, and we look forward to having an opportunity to show that we are passionate about providing great experiences for every guest.Sincerely,Hotel Management 

Business response:

Dear Vahid, Thank you for sharing feedback. We apologize for any items that were overlooked in the preparation of your room. We have shared your comments with our housekeeping staff, and we want to thank you for this valuable feedback. We look forward to having you stay with us again.Sincerely,Hotel Management 

Business response:

Dear Hanadi, We thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place, so these situations do not occur. Regrettably, we failed during this process, and we are sorry. We will discuss your feedback with our team to ensure we are well-poised and clean to serve you better during your next stay. We can do better, and we hope you will allow us to prove that to you in the future.Sincerely,Hotel ... read more

Business response:

Dear Julia, Thank you for sharing your candid review. Our staff works hard to ensure a satisfying and exceptional experience for all our guests. Therefore, we sincerely apologize that this was not your impression. We appreciate constructive feedback like yours as we continually strive to improve our service and accommodation and have taken note of your concerns regarding our pest control and housekeeping. We assure you that this is not typical of our hotel’s service, and we will take every necessary measure to prevent such i... read more

Business response:

Dear Joanna, We regret the inconvenience you encountered in your suite. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and our pest control provider routinely services our hotel. Still, your room will be inspected professionally and treated as a precaution. We regret the frustrations you experienced, and we are very grateful for your patience. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management