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Extended Stay America - Secaucus - Meadowlands
- Hotels
- Secaucus, NJ
About this business
Location details
1 Meadowlands Pkwy., Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again will visit this hotel breakfast very poor service just coffee and small muffins and hot water no place to sit personal not friendly at all ……. I has much much to say in the bad way sorry
Business response:
Dear Bertha, Thank you for selecting our hotel and taking the time to write a review. We are sorry if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Furthermore, we are very sorry you were not happy with our staff. We are working with our entire team to ensure our guests are treated courteously and professionally. We do hope you will stay with us anoth... read more
Nothing unique about the property. Room was dirty, we had to go to the front desk to change blankets and pillow cover. Manager never called us back regarding our concerns.
Business response:
Dear Sonam, Thank you for choosing us. We are disappointed to know that our lack of room service was a source of frustration during your visit. Our front desk is always available to assist you and make the most of your stay; in the future, please do not hesitate to ask. We appreciate the feedback and hope to see you the next time you visit the area.SincerelyHotel Management
Our reservation was not found in the system and they sent us to a different location. Once we got there the staff asked us to pay again and we showed them the reservation. Then they called the hotel and the hotel found our reservation. We had to drive back to the original hotel where they gave us the room. Hotel was very smelly with zero room service. Breakfast should be advertised with muffins and coffee.
Business response:
Dear CONSTANTIN, Thank you for taking the time to share your comments. We were disappointed to read about your experience and apologize for the issues you had with your reservation. We will address this appropriately to be more consistent in our service delivery. Your comments about our grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel ... read more
The smell in the hall was horrendous. It was like mildew meets death, and it took our breath away. The room itself didn’t have a smell and we were able to sleep, but we had no water in the shower, and only 2 outlets available in the whole room.
Business response:
Dear Emily, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that the smell in the hallways compromised your experience. We have taken note of your feedback and will share it with the housekeeping team for review and action. Also, our maintenance team is working to check your concern with no water in the shower and to fix it as soon as possible. We regret the inconvenience and hope you will give us another chance to provide you w... read more
The staff working at arrival, was unwilling to do their job. Made us wait an hour for the next staff arrival. Most of the rest of the staff was not friendly. I did not feel welcomed at all. There were cockroaches in the room. The coffee is not breakfast, so don't include that it is offered.
Business response:
Dear Kathryn, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance.Sincerely,Hotel Management
First room had a flooding toilet, bathroom and kitchen floor flooded with toilet water. Second Dead bugs in shower, room filled with gnats, floor was missing chunks and had food smeared on it. Staff were friendly but seemed to accept that this is just the state of the hotel.
Business response:
Dear Sabrina, it was disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Dimensione camera ottima. Mancanza del servizio camera.
Business response:
Dear Vittorino, thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory, and we also appreciate knowing the things that could amplify your visit. We apologize for any inconvenience our lack of room service option caused. Our dining services are listed on our website, and we regret any miscommunication regarding this aspect of our hotel. We hope to see you again on your next visit to the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Secaucus - Meadowlands
How is Extended Stay America - Secaucus - Meadowlands rated?
Extended Stay America - Secaucus - Meadowlands has a 3.6 star rating with 3,106 reviews.
When is Extended Stay America - Secaucus - Meadowlands open?
Extended Stay America - Secaucus - Meadowlands is open now. It will close tomorrow at 12:00 a.m.