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Extended Stay America - Secaucus - Meadowlands
- Hotels
- Secaucus, NJ
About this business
Location details
1 Meadowlands Pkwy., Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall it was okay. When we booked the hotel, breakfast was included but there was no breakfast at 8:30 AM. Staff said they were already out of breakfast. They should know how many guests are staying at their place.
Business response:
Bikash, thank you for sharing your review. While we are glad your overall stay with us was pleasant, we regret you were not able to advantage of our breakfast offerings and that it was not replenished. We will address this appropriately to ensure we are more diligent going forward. We hope you will stay with us again the next time you are in the area. Sincerely, Hotel Management
Rooms were not as clean as they should’ve been. The rooms were not worth the money we paid. We were told we would have to bring all our used towels and wash cloths down before we could get new ones. The beds were very small, room was small.
Business response:
Jessica, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Staff was not helpful
Business response:
Tyrell, we want every guest to be treated with respect and authentic, friendly service. Therefore, we sincerely apologize if this was not your experience. Your feedback will be used to improve our services, and we appreciate your patience. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
When i got there i booked 2 room and only got 1
Business response:
Maryangel, thank you for taking the time to share your feedback. We regret the inconvenience you experienced during check-in due to the reservation issues with the second suite you booked. We will review this with our team to see what transpired and make sure we are well poised to serve you better. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
We did our booking online. Paid extra for a water-view room. When we got there they said there is no water view room available! The quality of customer service of staff is extremely poor. They just "Don't Care". One elevator of two was out of order. Got to the room, found hair on the pillow cases and sheets and towels. The carpet of the floor was torn. Found food residue on the counter . Called front desk to ask for clean pillow cases and sheets, the african american guy said "come downstairs and pick them up if you want new... read more
Business response:
David, thank you for your review. We sincerely apologize for the issues you encountered during your stay and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Meh The whole place is just getting by. The front desk is not dressed professionally and doesn’t have a high level of service. The room smells “lived in” when you enter it. It WAS clean so clearly the cleaning staff is doing a good job. The complimentary breakfast was cheap muffins, ONE nature valley granola bar (a retail package comes with two) and coffee and water (no milk or alternatives, just powdered creamer). My room came with a kitchen that has NO supplies (plates, cutler, pots and pans, sponge, soap, etc). I’ve staye... read more
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Secaucus - Meadowlands
How is Extended Stay America - Secaucus - Meadowlands rated?
Extended Stay America - Secaucus - Meadowlands has a 3.6 star rating with 3,106 reviews.
When is Extended Stay America - Secaucus - Meadowlands open?
Extended Stay America - Secaucus - Meadowlands is open now. It will close tomorrow at 12:00 a.m.