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Extended Stay America - Secaucus - Meadowlands
- Hotels
- Secaucus, NJ
About this business
Location details
1 Meadowlands Pkwy., Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was a roach in the room
Business response:
Thank you for being our guest. We are sorry for the issue you encountered and regret the inconvenience caused. Our pest control provider has serviced our hotel, and we are working to ensure such problems do not happen in the future. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Negatives for me outweighed the positives Remote looked like not cleaned in years and found a body piercing on the carpet in first 5 minutes in the room. The bed was Rock Hard, by 4am I had to put a pillow under my back to sleep on. Couple next door were yelling and screaming at each other for like an hour at 11:30pm. There is No coffee or tea except at 6am- 9am and there is No ice machine. There is No bus that stops there on weekends, minimum 15 minute walk to nearest bus stop for weekends. Also, their “on-the-go” breakfast... read more
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
I checked in and he room smelled horrible. I tried to ignore it but i called the front desk and told them my problem. I was then told to come to the front desk they will switch my room. When i went to the front desk the guy told me something was wrong and he couldn’t switch my room. So i asked him are you telling me i can’t get another room and i have to deal with the smell and he shrugged his shoulders and said yea. I couldn’t get a refund and had to sleep on a room that smells.
Business response:
Thank you for your review. We apologize for the unpleasant smell you encountered and that we were unable to accommodate you in another room. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
THIS IS THE FIRST AND LAST TIME I COMMUTE IN THIS HOTEL EVEN IF IT WAS FOR FREE. I GOT THERE AT 5:30PM AND DID MY CHECK IN, THE GUY IN THE FRONT DESK GAVE ME THE CARD KEYS I WENT TO THE 5TH FLOOR TRIED TO OPEN MY ROOM, BUT THE KEY DIDN’T WORK. I WENT BACK TO THE FRONT DESK AND TOLD THE GUY THAT THE KEY DIDN’T WORK, HE GAVE ME ANOTHER ONE, I WENT BACK UP TO THE 5TH FLOOR AND TRIED IT, WHEN I OPENED THE DOOR I FOUND BAGS IN THE ROOM, I REALIZED THAT THE ROOM HAD GUESTS ALREADY, I EXITED THE ROOM AND WENT BACK AGAIN TO THE FRON... read more
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for the mistake made by one of our front office associates and for the unprofessional behavior. We will discuss this with our front desk team to be more diligent moving forward. We are committed to providing outstanding service, and we hope you will give us another opportunity to prove that to you. Sincerely, Hotel Management
They lied about having any rooms
Business response:
Williams, please accept our apologies as well as every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve. Sincerely, Hotel Management
The bathroom was nasty had hairs in the tub and on the shower walls. Very disappointed ask them to clean the bathroom never had it taking care of won’t be back.
Business response:
Thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Bad Business My sink was broke
Business response:
Thank you for taking the time to evaluate your stay. We apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problem is fixed. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
What hotel doesn’t have an ice machine a or of things wrong with this hotel
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Secaucus - Meadowlands
How is Extended Stay America - Secaucus - Meadowlands rated?
Extended Stay America - Secaucus - Meadowlands has a 3.6 star rating with 3,106 reviews.
When is Extended Stay America - Secaucus - Meadowlands open?
Extended Stay America - Secaucus - Meadowlands is open now. It will close tomorrow at 12:00 a.m.