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Extended Stay America - Secaucus - Meadowlands
- Hotels
- Secaucus, NJ
About this business
Location details
1 Meadowlands Pkwy., Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
neighbors in 407 were playing loud music until 230am. They should have been kicked out.
Business response:
Tim, thank you for your review. We are sorry for the noise issue you encountered due to the guests next door and regret the inconvenience it caused. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
BAD BAD--- AVOID I should have read the reviews I guess. Do not pay for breakfast. I paid extra and it wasn't worth it at all. All they got was bread and coffee. Rooms are very tiny as well. I have stayed at properties across them and I thought this would be the same but was disappointed for straight 13 nights!
Business response:
Thank you for staying with us. We are sorry for the disappointment you had with the size of the room and regret the inconvenience it caused. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We also apologize our grab-and-go breakfast was not of your liking. When we receive this type of valuable feedback, it is always shared with our Brand Leaders, so they have knowledge of our guests' desires and assists them in determining new future optio... read more
Not exactly what was described on the website, was not so clean, there is no shuttle to the city and breakfast is just coffee and muffins.
Business response:
Nel, thank you for your review. We apologize for the cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry for your disappointment with our breakfast. Based on your feedback, we are working with our food and beverage team to address your concerns and identify where we can make improvements. Please consider giving us another opportunity to provide you with the exceptional experience ... read more
I was very disappointed to learn that you/they lied about the breakfast. It was advertised as a continental breakfast but it was their "on the go" which is just bars and small items. That is not a continental breakfast and should not be advertised as such.
Business response:
We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your comments, and please consider staying with us again. Sincerely, Hotel Management
The tv had no signal, called the front desk they said they will come up to fix it had to call again after an hour since no one came up. There was lots of fighting noise and loud people on my floor also someone tried to open my room door. A call was placed to the front desk around 11-00pm and he said he will come up and check nothing changed had to personally go downstairs and complain after an hour. Had no sleep and had wake up at 5:00 to be at work.
Business response:
We are sorry the television in your room did not have a signal and regret the inconvenience caused. Moreover, we would like to apologize for the noise issues you encountered due to the other guests on the property and regret our front desk associate was unresponsive when you complained. Rest assured that we take these reviews seriously and have shared it with the individual to ensure we do not repeat such mistakes. We hope you will return as we would love to provide you with a better experience and a good night's rest! Since... read more
TV not working, no maintenance on site... no other rooms. Was told to try and fix it myself. Horrible, first time at this hotel and won’t be returning
Business response:
Thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Worst ever i stayed 2nd time little batter then last time
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. Thank you for returning back, and we hope you will visit us again so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Secaucus - Meadowlands
How is Extended Stay America - Secaucus - Meadowlands rated?
Extended Stay America - Secaucus - Meadowlands has a 3.6 star rating with 3,106 reviews.
When is Extended Stay America - Secaucus - Meadowlands open?
Extended Stay America - Secaucus - Meadowlands is open now. It will close tomorrow at 12:00 a.m.