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Extended Stay America - Secaucus - Meadowlands
- Hotels
- Secaucus, NJ
About this business
Location details
1 Meadowlands Pkwy., Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had a kitchenette but was permeated with the smell of grease. My clothes smell like grease when I left the room. Needs to be deep cleaned
Business response:
Dear Katherine, Thank you for choosing us. Providing a relaxed and comfortable hotel experience is what we want our guests to have. However, we are sorry for the concerns that disappointed you. We appreciate you bringing these issues to our attention, and we hope you will accept our sincere apologies for any housekeeping oversight in your suite. We will share these notes with our team to ensure they review your room and take action. Please return, and we hope to provide a better experience.Sincerely,Hotel Management
We had NO shower curtain!! No cups to rince mouth from toothpaste! IT WAS HORRIBLE!!!! I WILL NEWVER COME BACK!!!!
Business response:
Dear Deborah, Thank you for your feedback. We’re sorry to hear about the issues you experienced with the shower curtain and missing amenities. This is certainly not the level of service we strive for, and we are addressing these concerns with our team to ensure improvements. We regret that your stay was so disappointing and appreciate you bringing these matters to our attention. We hope you might reconsider and give us another chance to provide a better experience in the future.Sincerely,Hotel Management
I am writing to express my profound dissatisfaction with my recent stay at the hotel. My experience was far from the standard one would expect from a hotel of your reputation, and I feel compelled to share my concerns to prevent others from having a similar experience. Delayed Check-In: Despite my confirmed check-in time of 3:00 PM, I was unable to access my room until 5:30 PM. This delay was not communicated in advance, nor was there any form of compensation offered for the inconvenience. Lack of Breakfast Facility: The hot... read more
Business response:
Dear RAJESH, Thank you for sharing your detailed feedback. We deeply apologize for the delays at check-in, the lack of breakfast, and the absence of room service. These issues are not reflective of our standards, and we are taking immediate steps to address them. We understand your concerns about the value for money and are committed to improving our services. We appreciate your comments and hope you might consider giving us another chance to provide a better experience in the future.Sincerely,Hotel Management
That’s place is dirty in the room,smell to bad and my kids had bitten by the bugs,that’s terrible and I never come back
Business response:
Dear Man, Thank you for your feedback. We’re deeply sorry to hear about the cleanliness issues, unpleasant odor, and bug bites you experienced. This is not acceptable, and we are taking immediate steps to address these concerns with our team. Your comfort and safety are our top priorities, and we regret that we fell short of your expectations. We appreciate your comments and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Very noisy from the outside traffic, not to mention that for the 3 nights we stayed there, the fire alarm went off every day (in the evening). One day it happened twice, in the morning and evening, very annoying!! It didn’t stop unless the fire truck/police came…no actual fire was there! Keep in mind that for every single issue you have, they won’t come to your room, you have to go downstairs with dirty towels to be replaced, with a light bulb to get a new one…you pay them to do your own maintenance:(( Disappointing as it sa... read more
Business response:
Dear Mihaela, Thank you for your feedback. We apologize for the disturbances caused by the fire alarms and for the inconvenience with room service and breakfast options. This is not the level of service we strive to provide, and we are addressing these issues with our team to ensure improvements are made. Your experience is important to us, and we regret that we did not meet your expectations. We appreciate your comments and hope to offer a better stay in the future.Sincerely,Hotel Management
Some staff inattentive...some lacking in customer service. I saw a roach in the bathroom on our last night!! I definitely would not be going back.
Business response:
Dear Gregory, Thank you for your feedback. We’re sorry to hear about your experience with our staff and the presence of a roach in the bathroom. This does not meet our standards, and we are addressing both the customer service issues and pest control immediately. Your comments are important for our improvement, and we appreciate you bringing these matters to our attention. We regret that your stay was disappointing and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Is dirty.
Business response:
Dear Frank, Thank you for your feedback. We apologize for the cleanliness issues you encountered during your stay. This is not the standard we strive to maintain, and we are addressing these concerns with our housekeeping team to ensure improvements are made. Your comfort and satisfaction are important to us, and we appreciate you bringing this to our attention. We hope you will consider staying with us again in the future for a better experience. We look forward to welcoming you back.Sincerely,Hotel Management
Room's are dirty and hallways and it's smell.
Business response:
Dear Frank, Thank you for your feedback. We’re sorry to hear about the cleanliness issues and unpleasant odor you encountered in the rooms and hallways. We are taking immediate steps to address these concerns with our cleaning and maintenance teams to ensure a more pleasant environment for our guests. Your comfort is important to us, and we appreciate you bringing this to our attention. We hope to provide you with a better experience in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Secaucus - Meadowlands
How is Extended Stay America - Secaucus - Meadowlands rated?
Extended Stay America - Secaucus - Meadowlands has a 3.6 star rating with 3,397 reviews.
When is Extended Stay America - Secaucus - Meadowlands open?
Extended Stay America - Secaucus - Meadowlands is open now. It will close tomorrow at 12:00 a.m.