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Extended Stay America - Secaucus - Meadowlands
- Hotels
- Secaucus, NJ
About this business
Location details
1 Meadowlands Pkwy., Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place is disgusting, unkept half way house you pay to stay in. No housekeeping daily, told at checkin. Which prompted me to ask, "What if we want clean towels?" I was told "Yes just bring your dirty towels down and well give you new ones." ???? What.... The room was just unkept noone had even cleaned basic things like the door locked is caked in dried food, bathroom hair in the shower, sink dirty, dried food on counter, floor covered with spots and greasy and sticky. We had to walk with shoes on, and keep reusing the sa... read more
Business response:
We appreciate you bringing your experience to our attention. Please accept our sincere apologies for the cleanliness issues in your suite and at our property. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee. Thank you for being our guest, and we invite you to come back and stay... read more
They dont clean the rooms every day like others hotels. They offer breakfast but the only thing they have is coffee and some bars. The ac does not work The room has kitchen but dont have any pots or plates or any kitchen utensils. You must travel with them. Haha
Business response:
Thank you for the feedback. As our housekeeping services are long-term based, we provide. Our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of the home-like living. However, these services are always available upon request for a minimal fee. We regret that our breakfast offerings were not appealing to you and have shared your feedback with our Brand Leaders to assist them when determining new offerings for further implementations. We have shared your concerns regarding th... read more
No chair for the desk, no dishes in the cabinets and the front desk person (Wednesday evening) having an attitude about finding a chair is not a welcoming feeling. Their staff needs to check the room before isuuing a key for it.
Business response:
It was disheartening to read that we did not live up to our usual standards, and we are sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Horrible place. The room smells very bad. I had to ask them to change the room because of the smell the second room had the same smell just in a higher floor.
Business response:
Thank you for your review of your recent visit. We apologize for the smell you experienced in both of your rooms. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Sincerely, Hotel Management
Horrible place. Stronng smelling Room’s roof about to fall
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We have taken note of your concern and look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Smelly & Loud Not a great stay; my wife has only had good experiences here, but not me. My first room smelled like an ashtray so I requested a move. My next room was in an area of "residents" and very loud. I didn't have a restful stay.
Business response:
George, thank you for choosing to stay at our hotel. We are sorry for the noise and smoke issues you encountered and regret the inconvenience it caused.We wish we would have had an opportunity to make this right for you while you were here, so your stay would have been enjoyable. Your feedback will help us enforce our no-smoking policy more effectively so that, this does not repeat going ahead. Once again, we apologize and hope you will consider giving us the chance to make it up to you in the future. Sincerely, Hotel Manage... read more
Frequently asked questions about Extended Stay America - Secaucus - Meadowlands
How is Extended Stay America - Secaucus - Meadowlands rated?
Extended Stay America - Secaucus - Meadowlands has a 3.6 star rating with 3,106 reviews.
When is Extended Stay America - Secaucus - Meadowlands open?
Extended Stay America - Secaucus - Meadowlands is open now. It will close tomorrow at 12:00 a.m.