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Extended Stay America - Secaucus - Meadowlands
- Hotels
- Secaucus, NJ
About this business
Location details
1 Meadowlands Pkwy., Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room we stayed in had the strong chemical smell. The tv was small and outdated and the free breakfast was literally muffins and coffee. I would have paid more money to stay somewhere else.
Business response:
Thank you for sharing your thoughts about your recent stay. We apologize for the difficulties and the uncommon smell you encountered in your room. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Please come back to visit soon, and we promise a much more pleasant all around stay with the smiles you deserve. Sincerely, Hotel Management
The room was dirty and very dark. The person that checked me in was rude. I never stayed and walked in and walked out!
Business response:
Thank you for reviewing your experience at our hotel. We apologize for the cleanliness issues you faced in your room and the difficulties you encountered at our front desk. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. Thank you again, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
Would not recommend ,the toilet bowl is coming apart and the air conditioner is so noisy
Business response:
Thank you for reviewing your stay. We apologize for the maintenance issues you encountered in your room. Please be assured that we have discussed your feedback with the appropriate team, and we're working with them to fix the problems you mentioned. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Convenient Location This Place I will NEVER book again . Only good thing is Location. Not worth the money at all . Staff was not friendly not helpful. Upon walking into room was awful smell . Like Cigarette and mold , after callin front desk i was told theres nothing to be done other then spraying a air freshener. The Bathroom is outdated. Cracks in the tub . Water pressure very low . Our toilet continue to get clogged . Staff did nothing . Every hotel in area was sold out only reason we stayed . Do not book this hotel
Business response:
Tori, thank you for choosing to stay with us. Although our location was ideal for you, we apologize for the difficulties you encountered while you were here. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Ho... read more
古くてボロいですね。
Business response:
Thank you for being our guest. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
My room was not good. The fridge made weird loud noises I had to unplug it. Something in the side of the sink like its stain in the marble. No pens or handbook in my room, wash clothes, there was nothing in my room. The lady gave me a handicap room but, never asked me if I wanted one. The phone in the bathroom looked chewed up. The room was very horrible. Staff is nice🙂
Business response:
Please accept our sincere apology for the difficulties you encountered with your rooms. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Secaucus - Meadowlands
How is Extended Stay America - Secaucus - Meadowlands rated?
Extended Stay America - Secaucus - Meadowlands has a 3.6 star rating with 3,106 reviews.
When is Extended Stay America - Secaucus - Meadowlands open?
Extended Stay America - Secaucus - Meadowlands is open now. It will close tomorrow at 12:00 a.m.