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Extended Stay America - Secaucus - Meadowlands
- Hotels
- Secaucus, NJ
About this business
Location details
1 Meadowlands Pkwy., Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Meh Terrible shower, tub/shower selector didn’t work so 90% of the water went down the drain. Room was very dusty and bathroom borderline dirty, okay after we cleaned it thoroughly. Generally the hotel looked dingey and overused. Staff was friendly and helpful with local map, etc. Would NOT stay here again.
Business response:
Christopher, thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have inspection processes that we may have missed; please accept our apologies for our failure in this area. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will consider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, ... read more
The 5th floor was once a smoking floor and since has turned into a non smoking floor. You can still smell the smoke from the rooms and can tell on some of the fixtures in the room were still from when it was a smoking room. The smell really made for a rough night for me and my girlfriend who was a former smoker.
Business response:
Please accept our sincere apologies for the smoke smell which impacted your stay. Your feedback for the odor is shared with the housekeeping team to do a deep cleaning of the entire 5th floor ensuring we are well-poised on your next visit. We hope you consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Unprofessional staff who were rude and broken soda machine
Business response:
We apologize for the rude behavior by our team members. This is not the impression we like our guests to leave with. Your feedback will be used to improve our service levels going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
I have been staying here for about 3 months and I am really upset on how the management treats me. The manager that is currently on site I believe her name is Halina literally made me cry. There was a miss communication with the front desk agent and she thought I didn’t have intentions to make payment and she told me that I had to leave. I explained to her that her front desk agent asked me to wait till she got in so that she can charge me for my stay. I believe this is a HOSPITALITY business not make people feel like garbag... read more
Business response:
We are very sorry and cannot apologize enough for the rude behavior of our team. We never meant to cause any discomfort to you, but what you experienced is not acceptable, and we will surely be working on the feedback provided to enhance our service levels. We are investigating the issues you mentioned. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
The first room assigned was not cleaned. The amenities were not replenished. Floors were dirty. Air conditioner did not work well. Refrigerator needs cleaning. Door handles were dirty. Hallway carpets were not being vacuumed
Business response:
Thank you for staying at our hotel. We apologize and regret the inconvenience you encountered here. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
I have been for 8 years now booking hotels threw expedia for trips and business never have i felt the need to review before this trip. The hotel was horrible. Me and my wife stayed here for 4 nights of misery. Day one the bathtub drain was broken so my wife had to shove a rag in the drain to take a bath then the floor in the room wasnt level at all so the bottom legs on the bed were not tounching the floor which pretty much made the bed feel like a rocking chair. The fridge would make a knocking noise all threw the night. On... read more
Business response:
Thank you for sharing your feedback. We sincerely apologize for the difficulties you encountered while you were here. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
No ice machine, no working vending machines, staff never at desk and not helpful. Nothing in room typically in others, i. Shampoo, conditioner, etc. Small kitchenette not stocked with anything. Bed hard.
Business response:
We apologize as we didn’t explain our hotel policy to you on arrival and that our front desk associates were not available when needed. Since we are an extended stay property, our guests often bring their personal items, but toiletries and other items are also available upon request at the front desk. Your feedback is shared with our front office team in an effort to improve our performance going ahead. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
I drove three hours for a show at Met Life. When I arrived at Meadowlands parkway site, I was told they overbooked and I had to go to their other location several miles away. I had ALREADY PAID for this room weeks ago, I had two beds, and ended up staying in a room with one bed and one very small sofa convertible. In addition, I had to pay extra for taxis back and forth to met life, as Meadowlands site was only a mile away and the hotel they sent me to was several miles away. VERY UNHAPPY
Business response:
We sincerely apologize for the reservation issue you encountered at the time of check-in. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Secaucus - Meadowlands
How is Extended Stay America - Secaucus - Meadowlands rated?
Extended Stay America - Secaucus - Meadowlands has a 3.6 star rating with 3,106 reviews.
When is Extended Stay America - Secaucus - Meadowlands open?
Extended Stay America - Secaucus - Meadowlands is open now. It will close tomorrow at 12:00 a.m.