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Extended Stay America Select Suites - Atlanta - Buckhead
- Hotels
- Atlanta, GA
About this business
Location details
3967 Peachtree Rd., Atlanta, GA, 30319, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It had big roaches in the rooms and hallway and room smelled like fish bad smell
Business response:
Thank you for being our guest. We apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Also, our pest control provider has serviced the hotel, and we are working to ensure such issues do not happen in the future. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Business response:
We are disappointed to learn that we did not meet your expectations. Please accept our apologies if we did not provide you with the stay you deserve. We hope you will consider returning so we can show you the hospitality for which we are known. Sincerely, Hotel Management
This hotel room was Small And outdated never again.
Business response:
Please accept our apologies for not meeting your expectations with our hotel and your suite. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known. Sincerely, Hotel Management
Crappy bed, dirty floors, noisy location Staff was nice. Police were! beating on the neighboring room door 5 min after getting to our room. Bed was horrible, i got up & slept on the couch. I spilt soda on our kitchen floor & used a rag to get the sticky up & the rag was FILTHY afterwards, floor hadnt been mopped. The AmTrac was right outside our window & woke us every time it came by, so did the talking & beeping crosswalk outside our window neither were advertized on the site. Deception at its best. Very disappointed. Did n... read more
Business response:
Kimberly, thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. We will share your feedback with our housekeeping department so that they are more diligent going forward. Also, we are sorry for the noise issues you encountered. We value your comments and hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
The room smelled like smoke , ants on bed weed smoke in hallway . Was below my standards room dirty and small. Will never book again
Business response:
Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping team to make sure all procedures are being followed, so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Don’t waste your money here This property was disgusting! So much so, that I couldn’t even stay the full extent of my trip. And of course, NO REFUND was given! I’ll never stay here again!
Business response:
Sherretta, thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Very bad I never complain but this time I have to do it. I was given a dirty room and asked to be given another. The other room just made the bed and it was dirty, kitchen dirty, the room stank so much. not to mention the smell of marijuana. the ladder full of garbage. the TV didn't work, the hair dryer didn't work either. I stay in this hotel chain every month in different cities, but I confess that this hotel here disgusted me. so much so that I left the previous day because I couldn't stand the bad smell.
Business response:
Roberta, thank you for being our guest. We apologize for the housekeeping and maintenance issues you faced in your initial and second room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Buckhead
How is Extended Stay America Select Suites - Atlanta - Buckhead rated?
Extended Stay America Select Suites - Atlanta - Buckhead has a 3.3 star rating with 1,855 reviews.
When is Extended Stay America Select Suites - Atlanta - Buckhead open?
Extended Stay America Select Suites - Atlanta - Buckhead is open now. It will close tomorrow at 12:00 a.m.