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Extended Stay America Select Suites - Atlanta - Clairmont
- Hotels
- Atlanta, GA
About this business
Location details
3115 Clairmont Rd., Atlanta, GA, 30329, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Odor The room smelled like cigarettes smoke
Business response:
Brian, we appreciate the feedback about your stay. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us. We hope you will make the same choice the next time you visit the city. Sincerely, Hotel Management
Horrible Experience Checked in to original room and heat didn’t work nor did the tv even have a power cord. So I went back downstairs to request another room. Which was next door so I walk in check the t.v and heat (which both were working). I sit my suitcase on the chair and look over at the bed. And I see about 4 to 5 bugs just relaxing on the bed as if they paid to be there. So I went back downstairs and the front desk clerk was nice and asked did I want another room. I replied it’s ok just a refund and I’ll be on my way.
Business response:
Chance, thank you for being our guest. We apologize for the discomfort you had due to the issues in your suites at check-in. We will discuss your feedback with our housekeeping and maintenance teams to take appropriate actions and ensure we deliver spotless accommodations. We want to regain your trust and hope you will afford us that opportunity in the future. Sincerely, Hotel Management
Trash dump, not worth a 1 night stay The front desk clerks are rude. Not helpful never really at the desk. The room was missing basic items such as cups , soap and wash cloths. The hallways are littered with trash and debris. The stairways smell of urine. The room above me must have children or animals the noise from 1a to the time of check out. I got no sleep. I called the front desk they did NOTHING. I called the room my self to complain but they took the phone off the hook. I shouldn’t have to tell the clerk to send someo... read more
Business response:
Tyree, thank you for your review. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Business response:
Lisa, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Doug, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
David, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not a good experience Not so good experience! Probably will never stay here again. My first room the dresser draws were sticking out. Requested another room, I was given a smoking room. The bedsheets was nasty and the floor was wet by the air conditioning. Very noisy floor didn't get any rest.
Business response:
Thank you for sharing your feedback. We apologize for the difficulties you had in both of your suites and regret the disappointment it caused. Your comments have been discussed with our housekeeping and maintenance team members to improve our accommodations' quality. We also wish we had the opportunity to address the noise issues while you were here. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Clairmont
How is Extended Stay America Select Suites - Atlanta - Clairmont rated?
Extended Stay America Select Suites - Atlanta - Clairmont has a 3.4 star rating with 1,660 reviews.
When is Extended Stay America Select Suites - Atlanta - Clairmont open?
Extended Stay America Select Suites - Atlanta - Clairmont is open now. It will close tomorrow at 12:00 a.m.