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Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
- Hotels
- Atlanta, GA
About this business
Location details
6330 Peachtree Dunwoody Rd., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Garbage was found in my room when i checked in. No iron nor iron board was in room
Business response:
Dear Nigel,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered upon check-in. Cleanliness and room readiness are of utmost importance, and we regret that your room did not meet these expectations. Your comments about the missing iron and ironing board have been noted, and we will ensure these amenities are provided moving forward. Please know that our front desk team is always available to promptly assist with any needs. We appreciate your input and look forward to delivering a more sea... read more
Dissatisfied!! First off, when we walked into the lobby there was a horrible smell which carried all the way to the room. The room was extremely filthy and we didn’t even want to step on the carpet bc it looked horrible. There was hair in the bathroom sink and the tub had ground in dirt. The sheets were very dingy and the couch was beyond filthy. I felt so dirty just standing in the room. I would feel horrible charging someone to stay in a room like that. We requested a refund. The worst experience by far!
Business response:
Dear Felicia, We apologize for the experience you had during your stay. The conditions you described are unacceptable, and we deeply regret that the cleanliness of your room and the odor in the lobby negatively impacted your visit. We take these concerns seriously and will conduct a full investigation to address these issues with our housekeeping and maintenance teams immediately. Our goal is to provide all our guests with a clean, comfortable, and welcoming environment. We hope you’ll consider giving us another opportunity ... read more
It's a no for me Not very satisfied with this one at all was not told about $100 deposit and then had to make two transactions one for $100 deposit and then the other one for the room rate for one night why? Overall the building inside look dated, old, dirty. The hallways were dark and dingy looking the room itself looked the same no amenities chip paint dirty shower was very dated dirty hair all over the shower like it hadn't been cleaned or not cleaned well. The TV set on a stand that was lower than the bed so you couldn't... read more
Business response:
Dear Eric, We are sorry about the multiple issues you encountered during your stay. Your experience is certainly not reflective of the standards we aim to provide. It is sad that you were unaware of the deposit policy; we understand how frustrating that could have been. We will review our communication process to ensure this information is clearly provided to guests in the future. Further, we regret that the room's condition did not meet your expectations. Cleanliness and maintenance are top priorities for us, and we will ad... read more
Stairs smells bad and dirty
Business response:
Dear Luciano, Thank you for being our guest. We are glad you had a good overall stay at Extended Stay America. However, please accept our apologies for the cleanliness issues you mentioned. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Please revisit the area the next time you are there to show you our commitment to exceptional hospitality.Sincerely,Hotel Management
The staff was friendly however one (male) was lack luster. The property was rundown and dirty. Food spots and stains on the carpet floor as well as roaches. Appliances (refrigerator and microwave were filthy. Despite being extended stay there were no cooking or eating utensils When the desk person was told about the room a new room without carpet was given however the Appliances were still filthy.
Business response:
Dear Malinda, We deeply regret that your experience did not meet your expectations and that you encountered multiple issues at our hotel. We take all concerns seriously and apologize for the discomfort and dissatisfaction caused. Rest assured that we will take immediate steps to address them, ensuring our rooms meet the high standards we strive for. Your experience does not reflect the standards we aim to uphold, and we would love the opportunity to make it right. Please feel free to reach out to us directly if you want to d... read more
The lady that answer the after hours phone was nice, in dire need of remodeling everything extremely old. It was weird sleeping there did not shower or use anything very old and nasty. Impossible to clean! Needs remodeling!!
Business response:
Dear Joel, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We always want to hear from our guests about how we can improve our services! Thank you once more, and we hope to see you again soon.Sincerely,Hotel Management
I made a reservation for two rooms on Saturday, 12/28/2024 for one night, but the lack of hygiene, health and safety conditions did not allow us to spend the night in the hotel, since both mattresses on the sofa beds had a bad smell and were completely stained with something like mold and fungi, the doors of one of the bathroom cabinets were detached from their place, in general the rooms were in very poor condition. On the other hand, on the 3rd floor where our rooms were, access to the emergency stairs were sealed off with... read more
Business response:
Dear Vicente, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
How is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody rated?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody open?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody is open now. It will close tomorrow at 12:00 a.m.