This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Austin - Northwest
- Other
- Austin, TX
About this business
Location details
13689 Research Blvd, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Arrived at 2:00am and waited for over 30 minutes for the night attendant to show up and give me a key to my room.
Business response:
I'm terribly sorry for the long wait to get you checked in. This isn't the first impression we were hoping to make on you.
The management is rude and they told me they ridnt have an open room then upon begging one was found.the toilet stopped up and flooded the bathroom floor.The bathrooms are old and ugly.the door was hard to close .overall a crappy hotel.
Business response:
We are sorry to see that you did not get a good impression of our hotel during this stay. We wish you only the best in your future travels and lodging.
Looks cute on the outside but not clean on the inside.
Business response:
Oh no! Super clean is what we're known for so we are especially sorry for disappointing you in that area during this stay. Thank you so much for sharing your insight and impressions so we know how we came across to you and can address issues.
No frills hotel. This is a no-frills hotel. Bring you own shampoo, cookware, coffee maker, silverware, or anything else you might expect to have in a kitchenette room. I could not get water hot enough for a satisfying shower, they charge extra to clean and change bedding, get clean towels, if you opt in the this extra service. They will sell you a coffee maker If you so desire and other amenities are available for sale if you need anything. That's a never return sentiment from my perspective.
Business response:
Thanks for the review. We work hard to deliver clean, comfortable rooms with in-room kitchens and do-it-yourself laundry facilities on-site. We’re sorry to hear that our furnishings and amenities were not quite to your liking. We hope you’ll give us a try the next time your travels bring you to the area.
I only like that its right off the freeway. You offer a kitchen with no pots, pans or utensils and charge for towels. The carpet was very sticky. This place sucks & I could go on. NEVER AGAIN!!
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you the best in your future travels.
Absolutely nothing I couldn't tell because they canceled my reservation after I asked earlier in the day could I check in late they cancelled my reservation and when I asked about why the guy was nonchalant and didn't care about where I was going and how I was feeling
Business response:
Oh no --- I’m so sorry a room was not available. That was not the first impression we were aiming for and we are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! I apologize for the great inconvenience this caused you and for the bad impression it left you with. Best Wishes in all your future travels.
When we get there , there is no pillows , they knocked the door at 10,40am asking me to leave or charge me extra money !
Business response:
Oh no! I'm so sorry we did not make a more favorable impression on you during this stay.
Never Again Not good. Smell of smoke, Marijuana, Carpet not clean, hallways were musty. From desk personnel not readily available.
Business response:
Thank you for your comments. I'm so sorry to hear that you encountered some odors during your stay with us. We apologize for this and will use your feedback to help us improve. We appreciate that you let us know how we're coming across.
Business response:
We are sorry you did not enjoy your stay with us and hope you'll give us an opportunity to impress you next time.
Frequently asked questions about Extended Stay America Select Suites - Austin - Northwest
How is Extended Stay America Select Suites - Austin - Northwest rated?
Extended Stay America Select Suites - Austin - Northwest has a 2.8 star rating with 1,097 reviews.
When is Extended Stay America Select Suites - Austin - Northwest open?
Extended Stay America Select Suites - Austin - Northwest is open now. It will close tomorrow at 12:00 a.m.