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Extended Stay America Select Suites - Austin - Northwest
- Other
- Austin, TX
About this business
Location details
13689 Research Blvd, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hallway is dirty and smoke odor all over the place. They also charge for clean towels.
Business response:
Thank you for your comments. It is so unpleasant to smell smoke odors when those odors are offensive to us. We apologize for this and will use your feedback to help us improve.
I checked in and let them know I had a dog with me. No mention of fees. Three nights in, I went to ask for towels and couldn’t get them and then they made me pay additional fees for my dog. The room had roaches. The ac unit would malfunction. Bed was hard as a rock.
Business response:
Thank you for your review and impressions of our hotel. We're pleased to make pets welcome but sorry to hear that there was some confusion about our pet fee.
I was redused a extension after being told all week, just extend on Friday. They kick
Business response:
I'm sorry to hear about a disappointing check-out and hope you have truly wonderful travels ahead.
It was the worst experience. The stove broken, lights in bathroom out, & sheets were discussing. Slept on top of my clothes. Finally, after 2 days moved. Refused extension after being told all week no problem. During a busy time in the city, no room were available at the last minute unless i paid 200$ per night! Never again!
Business response:
Thank you for sharing your impressions. It is difficult to read that we've disappointed you so much. We hope your future lodging experiences are truly wonderful ones.
The experience was horrible! This is my second stay at a Woodbridge one in Houston and one in Austin and I guess it’s just a horrible company with horrible management. If I was selling crack it would be a perfect hotel to stay at. The tv was busted. Roaches in the room. Full size not even a queen bed. Hallways smell like smoke. No number on room keys. No breakfast. And to top it off there was a dead body in one of the rooms the night I checked in! Never again!!!
Business response:
I'm so sorry to hear about all of these things that were disappointing to you during your stay with us. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests.
Stay Away! Hands down worst hotel experience ever! Arrived at 2:43pm Gentleman sat at counter at and DID NOT SAY ONE WORD until 3:00pm when I asked “May I check in now”. Arrived in my room, adjusted the blinds and they came completely out of the window! That’s correct entire blinds on the floor. There are no window coverings and there is a hotel in front and back of this building along with a medium size care wash adjacent...lights! lights! lights! It is a non smoking building so all and I do mean ALL the smokers gather in... read more
Business response:
Thank you for this feedback. I'm shocked to know this was your impression of our service and the condition of our hotel as this is not at all typical of our accommodations. I'm sorry we disappointed you.
Business response:
We are sorry you did not enjoy your stay with us.
Business response:
Thank you for your feedback. I wish your stay with us had been more pleasantly memorable and I hope your future lodgings are truly wonderful ones.
I paid for 3 days, called and told them I would be arriving late. They said no problem. When I got there. They had no room for me. They gave away my room. I drove 3 hours trying to find a room. I will never book with them again. They had school buses full of kids. They sold my room for more.
Frequently asked questions about Extended Stay America Select Suites - Austin - Northwest
How is Extended Stay America Select Suites - Austin - Northwest rated?
Extended Stay America Select Suites - Austin - Northwest has a 2.8 star rating with 1,097 reviews.
When is Extended Stay America Select Suites - Austin - Northwest open?
Extended Stay America Select Suites - Austin - Northwest is open now. It will close tomorrow at 12:00 a.m.