This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel was by far the worst I have stayed at. They would only provide 2 towels for a room and if you wanted more then you had to purchase them. If you were staying there longer than 14 days then they would provide them for you. Roaches were every where in the rooms. AC didnt work.
Business response:
I'm so sorry to hear that you had an unpleasant stay with us. This is not what we intended and we hope your future travels are excellent ones.
Horrible customer service This hotel is horrible. If you do not check in by 10:00pm they cancel your reservation and charge you with no exceptions. Our flights was delayed due to weather and this hotel refused to make an excuse. We had to pay two hotels fees for one night after a horrible time getting into town. They have zero compassion for anyone and don’t care as a long as they have their money. Do not book with them if you possibly could not be able to check in by 10pm!
Business response:
Thank you for sharing your experience. I wish your stay had been more pleasantly memorable as it is for so many of our guests and I’m so sorry to hear that there was some confusion about our refund policy that has left you with a bad impression. We wish you only the best in your future lodging and travels.
Got into the hotel late and had to wait 20 minutes for someone to come check me into the hotel. The room was very dirty and smelled like smoke.
Business response:
I really appreciate hearing how our check-in process impacted you. We are always seeking ways to improve so guests can truly relax and enjoy their stay. I'm so very sorry for the bad impression we made before you even got checked in. Thank you for sharing these details about your first experience with us.
There is no ventilation in the Restrooms which leaves all your clothes wet by the time your done showering,
Business response:
I'm so sorry to hear about the disappointing stay because of the bathroom ventilation. We really appreciate hearing from you and knowing how we are coming across. Best wishes in all your future travels.
Nothing in the room worked--toilets, electrical plugs, etc. Toilet was broken, backed up and i was told no other rooms were available. Best the front desk could offer was a plunger! That was a horrible response especially since the toilet would not flush. Will never stay there agsin! Had to call Expedia to finally get a room change, and that took an hour and a half!! Very disappointing, especially with my 2 year old bsby!! PLEASE DO BETTER AND OFFER BETTER, FASTER SERVICE!!!
Business response:
Thank you for your thoughtful review when sharing this very unpleasant experience. We are so sorry for disappointing you and will use your experience to help us continue to improve.
Don't stay here. Lazy staff are hardly there and their front desk closes at 8! Plus they're so money grubby they charge for literally everything they don't give you immediately upon booking, then insist that they're not greedy; and it's not cheap too. They pretend it's to "allow guests to customize their stay without paying for things they don't need", while also being generally more expensive than the other hotels and offering LESS. They don't even have blackout curtains! Motel 6 has them and everything else the hotel has ... read more
Business response:
Thank for you taking time to leave us this feedback. I'm so sorry to hear about your disappointing stay. This is not what we intended and we hope your future travels are excellent ones.
Ventilation is the KEY... For the most part it was ok, just did not vacuum very well and I like to walk without my shoes but in this place I had to. The grounds were nice, it was the room features. Like the bathroom, this seem to be a issue with most cheap hotels. I wonder did they cut the ventilation out the equation somewhere? When has it been ok to not have a vent in a restroom. This is a requirement when building, i know this trust me, any sane person does. But everything was wet. I had to go. I guess its a phobia of hav... read more
Business response:
I'm so sorry to hear about the disappointing stay because of the bathroom ventilation. We really appreciate hearing from you and knowing how we are coming across. Best wishes in all your future travels.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
We were put in a room with no heat. They switched us to another room and the toilet didnt work. The beds were terrible and uncomfortable. Do not stay there
Business response:
I apologize for the condition of your rooms. In addition to friendly service, we are known for our super clean, well appointed rooms and we are embarrassed that we disappointed you.
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,323 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.