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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
When I arrived after a three hour drive I learned that they had cancelled my room even though I already paid for it and did not call or inform Expedia. The staff was very nice trying to help me figure my next step and lucky they told me to call Expedia and Expedia ended up putting me in a nice hotel. The hotel was dark and creepy but the staff was very friendly even after I witnessed them getting cussed out by a rude customer who’s rooms also had been cancelled (not those ladies fault and did not deserve such awful treatment... read more
Business response:
We are so sorry that a room was not available and for the inconvenience this caused. We are glad we could help with pointing you to the next steps for lodging at another hotel and we hope to be able to welcome you here next time.
Business response:
We are so sorry you were not pleased with your stay.
Business response:
We are sorry you did not enjoy your stay with us.
I dont like you have to pay for clean lien when you spent over 300 on a few nights
Business response:
Thank you for letting us know. I'm so sorry our amenities and services were not quite to your liking.
Never again!! The hotel had budbugs!!
Business response:
Thank you for letting us know of an insect sighting. We take it very seriously and follow a rigorous cleaning procedure after every check-out including sanitizing the bedspreads and shower curtains so guests can rest assured that we maintain a super clean and bug-free environment.
This hotel was by far the worst I have stayed at. They would only provide 2 towels for a room and if you wanted more then you had to purchase them. If you were staying there longer than 14 days then they would provide them for you. Roaches were every where in the rooms. AC didnt work.
Business response:
I'm so sorry to hear that you had an unpleasant stay with us. This is not what we intended and we hope your future travels are excellent ones.
Horrible customer service This hotel is horrible. If you do not check in by 10:00pm they cancel your reservation and charge you with no exceptions. Our flights was delayed due to weather and this hotel refused to make an excuse. We had to pay two hotels fees for one night after a horrible time getting into town. They have zero compassion for anyone and don’t care as a long as they have their money. Do not book with them if you possibly could not be able to check in by 10pm!
Business response:
Thank you for sharing your experience. I wish your stay had been more pleasantly memorable as it is for so many of our guests and I’m so sorry to hear that there was some confusion about our refund policy that has left you with a bad impression. We wish you only the best in your future lodging and travels.
Got into the hotel late and had to wait 20 minutes for someone to come check me into the hotel. The room was very dirty and smelled like smoke.
Business response:
I really appreciate hearing how our check-in process impacted you. We are always seeking ways to improve so guests can truly relax and enjoy their stay. I'm so very sorry for the bad impression we made before you even got checked in. Thank you for sharing these details about your first experience with us.
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,342 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.