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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Let me say that this place is not worth the money. The staff has nothing but excuses for their lack of service and couldn’t care less about customer service. To start, This stay was a business stay not pleasure so cost was important due to inot being on vacation. The beginning rate was $62.00 per night tax and fees included. We had to extend our stay which translated into spending more money with this hotel. One would think they would bend over backwards to make more money. Due to being on a work schedule we were forced to m... read more
Business response:
You are right, these are terrible experiences and an apology in this forum does little to make up for the unpleasantness you experienced. I did want to be sure to let you know that you matter to us and we are so sorry for the great inconveniences you experienced. We are addressing the issues so we can improve and hopefully make a much better impression on future guests. We wish you the best in your future travels.
Staff very accomodating. Beds and pillows were hard as rocks. Has kitchenette facilities but no cookware, dishware, silverware. These were available for purchase at the front desk at a ridiculous price.
Business response:
I'm so sorry to hear that our accommodations did not meet your needs during this stay and especially that you found the bed uncomfortable. Thank you for your feedback and we wish you the very best in your future travels.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
The walls were so thin. We could hear people upstairs making all this noise, people opening and closing doors, the ac unit would work then shut off on its own with a loud noise that wasnt normal. A door near by would make a loud haunted house screech. This all was happening at 11pm when we were trying to go to sleep. The next day when we left we were so tired from no sleep.
Business response:
What a terrible experience! I am so sorry for the disturbing noise and that you had a disappointing stay.
Front desk staff not friendly. Overbooked and cancelled my reservation. Front desk staff was not very friendly through the process. Hotels.com took care of the situation though. Kudos to them for that.
Business response:
Thank you for sharing your experience. We are so sorry that your reserved room was not available but glad to hear that you were taken care of. We are sorry that you did not find our staff to be friendly and we will be sure we've reviewed and refreshed our training on guest services so next time you book with us, we'll be able to show off our exceptional staff.
Despite having confirmed my bookings with the staff 3 days prior to my travel, when I arrive, I am being told that they can’t find my reservation...
Business response:
Oh no! I'm so sorry to hear that a room was not available when you arrived especially after you had confirmed your booking. There are so many reasons that this can happen and we are never happy to turn away a guest. We apologize for the inconvenience and hope to welcome you here someday soon.
terrible no attendant at the desk? had to wait for some sleepy person to come down and let me in. took forever. what hotel doesn't have a 24 hour front desk???? room smelled like old Chinese food. woken up early, as in before the check out time. just terrible staff all the way around.
Business response:
We're sorry to hear about your difficulty reaching the Front Desk. We understand that most hotels provide guests with a 24-hour front desk, which is why you were disappointed to see the front desk was closed when you needed us. WoodSpring Suites is a value focused extended stay hotel and therefore many of our guests stay with us for longer periods of time than the average guest at other hotels. Because of this, we have set hours for our front desk. We are sorry that you did not enjoy your stay with us.
After 8pm no front desk help available Check in was great. I returned to my room on Saturday night at 10:30 pm and fire alarm in my room went off. No problems in room other than shower going. Could not get anyone to answer phone at front desk. Neighbors tried calling too. After about 8-10 minutes with alarm steadily going worker appears wanting to know “what do you want”. She went into the office area and alarm was silenced. I received a call from customer service and she stated that I could not stay in the shower too long. ... read more
Business response:
I'm so sorry to hear about these frustrating experiences during your stay. Thank you for sharing your feedback and we wish you the very best in all your future travels.
Bathtub was dirty floor was dirty microwave was dirty one of the towels were dirty got locked out of room in middle of the night
Business response:
We are so sorry for the issues you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry this was not your experience. We wish you the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,323 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.