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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There is no ventilation in the Restrooms which leaves all your clothes wet by the time your done showering,
Business response:
I'm so sorry to hear about the disappointing stay because of the bathroom ventilation. We really appreciate hearing from you and knowing how we are coming across. Best wishes in all your future travels.
Nothing in the room worked--toilets, electrical plugs, etc. Toilet was broken, backed up and i was told no other rooms were available. Best the front desk could offer was a plunger! That was a horrible response especially since the toilet would not flush. Will never stay there agsin! Had to call Expedia to finally get a room change, and that took an hour and a half!! Very disappointing, especially with my 2 year old bsby!! PLEASE DO BETTER AND OFFER BETTER, FASTER SERVICE!!!
Business response:
Thank you for your thoughtful review when sharing this very unpleasant experience. We are so sorry for disappointing you and will use your experience to help us continue to improve.
Don't stay here. Lazy staff are hardly there and their front desk closes at 8! Plus they're so money grubby they charge for literally everything they don't give you immediately upon booking, then insist that they're not greedy; and it's not cheap too. They pretend it's to "allow guests to customize their stay without paying for things they don't need", while also being generally more expensive than the other hotels and offering LESS. They don't even have blackout curtains! Motel 6 has them and everything else the hotel has ... read more
Business response:
Thank for you taking time to leave us this feedback. I'm so sorry to hear about your disappointing stay. This is not what we intended and we hope your future travels are excellent ones.
Ventilation is the KEY... For the most part it was ok, just did not vacuum very well and I like to walk without my shoes but in this place I had to. The grounds were nice, it was the room features. Like the bathroom, this seem to be a issue with most cheap hotels. I wonder did they cut the ventilation out the equation somewhere? When has it been ok to not have a vent in a restroom. This is a requirement when building, i know this trust me, any sane person does. But everything was wet. I had to go. I guess its a phobia of hav... read more
Business response:
I'm so sorry to hear about the disappointing stay because of the bathroom ventilation. We really appreciate hearing from you and knowing how we are coming across. Best wishes in all your future travels.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
We were put in a room with no heat. They switched us to another room and the toilet didnt work. The beds were terrible and uncomfortable. Do not stay there
Business response:
I apologize for the condition of your rooms. In addition to friendly service, we are known for our super clean, well appointed rooms and we are embarrassed that we disappointed you.
Let me say that this place is not worth the money. The staff has nothing but excuses for their lack of service and couldn’t care less about customer service. To start, This stay was a business stay not pleasure so cost was important due to inot being on vacation. The beginning rate was $62.00 per night tax and fees included. We had to extend our stay which translated into spending more money with this hotel. One would think they would bend over backwards to make more money. Due to being on a work schedule we were forced to m... read more
Business response:
You are right, these are terrible experiences and an apology in this forum does little to make up for the unpleasantness you experienced. I did want to be sure to let you know that you matter to us and we are so sorry for the great inconveniences you experienced. We are addressing the issues so we can improve and hopefully make a much better impression on future guests. We wish you the best in your future travels.
Staff very accomodating. Beds and pillows were hard as rocks. Has kitchenette facilities but no cookware, dishware, silverware. These were available for purchase at the front desk at a ridiculous price.
Business response:
I'm so sorry to hear that our accommodations did not meet your needs during this stay and especially that you found the bed uncomfortable. Thank you for your feedback and we wish you the very best in your future travels.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,342 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.