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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Meh The room reeked of cigarettes & something else. We asked for a new room but they said they couldn’t move us. Otherwise it was an ok place, just basic. But the smell was really awful (& this was a non-smoking request).
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us another try the next time your travels bring you to the area.
Fleas in the room
Business response:
We take suspected pest sightings very seriously. Thank you for letting us know.
Business response:
We are sorry you did not enjoy your stay with us.
Bad hotel to stay in... When I booked the hotel, it stated it had a gym and a swimming pool - which it did not. There were spiders and roaches in the hotel room. The place smelled like marijuana and people were walking around with alcohol throughout the hotel. The hotel ran out of toilet paper and no came to clean the rooms. They charge for any towel/washcloths after the initial set you get at check in. I checked out a day early and they would not refund back for the day I paid for. They also make you pay the full amount at ... read more
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We strive for an all-around positive guest experience and we’re sorry that was not your experience. We wish you the best in your future travels. About the gym and swimming pool, I do not see this listed on any website. Would you let us know where you saw that please? Thank you.
Room was supposed to be non-smoking but smelled like cigarettes, the front office closes at 8 and if you need anything there is no one around to help. Overall I didn't feel safe at all.
Business response:
Thank you for reviewing our hotel. We are so sorry to hear that you had an unpleasant experience during your stay with us. There is almost nothing worse than smelling smoking odors when these smells are offensive to us. We’re so sorry to hear that you weren’t able to feel relaxed and had a disappointing stay.
Business response:
Thank you for taking time to rate our hotel. We are sorry to hear that our hotel did not meet your expectations. Best wishes in your future travels.
Business response:
We are sorry you did not enjoy your stay with us.
You get what you paid for Spiders in the room Hairs in the bathroom Marks all over walls No lamps Felt like a hospital room
Business response:
Thank you for sharing your experience. What you've described is certainly not the pleasant, comfortable experience we aim for when serving guests. We are terribly sorry that this stay was disappointing to you.
There was a roach on the wall, no toilettries, have to pay a fee for additioal towels, and room was not tidied up for our second day stay. We will not stay there again.
Business response:
Thank you for the rating and review. We're sorry we do not provide all amenities but we do offer many items for check out or purchase at the front desk and more frequent Housekeeping can also be added. We hate to disappoint guests and we're sorry you do not enjoy your stay with us.
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,323 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.