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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay here Web site says full kitchen but neglected to say there were no pots/dishes or even a coffee pot. Also doesn’t say you get two towels and wash clothes (no hand towels) for a week unless you want to pay extra to exchange them once during that week. I was on the first floor and the window latch was broken so had to use something to secure the sliding window. Then two days before I left my key card stopped working and the staff said the machine was broken so they had to let me in my room anytime I left it. Since t... read more
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you the best in your future travels.
Beds are horrible. We got to the room and no towels. No ice machine in the area.
Business response:
We appreciate having you as our guest and were disappointed that you did not enjoy your stay. We are so sorry to hear that you did not find the bed comfortable and missed having an ice machine. For longer stay guests, we do equip each kitchen with a set of ice cube trays. As a value extended stay hotel, WoodSpring Suites does not charge our guests for amenities offered by more traditional hotels, which allows us to provide you with the best value possible. Thank you again and we would look forward to serving you on your next... read more
Business response:
Thank you for taking time to rate our hotel. WoodSpring Suites strives to serve our guests and provide them with an all-around positive experience. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Business response:
We hope you'll consider staying with us again.
Friendly staff, but did not get what we reserved We checked in at 10pm and were told the only rooms available were smoking rooms (even though we had specificially booked non-smoking). They were already oversold for the night, so they told us our only options were to take one of those rooms or try to find another hotel on our own. The desk person was extremely apologetic and she did walk us through several rooms until we found one that did not reek of smoke.
Business response:
• Thank you for taking the time to review our hotel. We are so sorry to hear that you did not get the non-smoking room you reserved. There is almost nothing worse having to stay in a smoking room when these smells are offensive to us. It is our goal for guests to have a positive experience when staying at WoodSpring Suites and we are so sorry to hear that you were disappointed by your room type. We are glad to hear that the front desk staff was so helpful and worked to get the issue promptly resolved for you. We hope you’ll ... read more
Apartments not motel The smell of smoke and marijuana was disgusting. I requested towels as I stayed 16 days and they wanted to charge $10.95. They only clean the room on the 8th and 22nd of the month.
Business response:
• Thank you for reviewing our hotel. We are so sorry to hear that you had an unpleasant experience during your stay with us. There is almost nothing worse than smelling smoking odors when these smells are offensive to us. You are right that our amenities are not like a traditional hotel which typically provide daily cleaning, toiletries, etc. As a value-focused extended stay hotel, WoodSpring Suites offers bi-weekly housekeeping for extended stay guests and an option to add more frequent cleaning, cookware, a coffee pot or o... read more
Worse place I stay at so many hotels/motels on weekends. And out of all if them this was the worse place I ever been too. I payed for a room for 2nights. And then they only have smoking rooms and I don't smoke. And when I go to the room the AC didn't work. I had to sleep with the window open. And tried to cancel the other night bc no AC and smell so bad the room. But they said i can cancel but I wouldn't get my money back. So yeah worse place ever and never going back
room smelled bad Looked clean and everything but smelled pretty bad
Dope heads up all night Had plan to stay while family transitioned into new home. Complained several times about noise above us all night and no resolution was made. Hopefully the people above us plan on staying a while because this place lost a good working customer to cater to drug users
Business response:
Thank you for your feedback. I apologize that your stay wasn't a good one. I will take this time and this feedback that you provided to get with my staff to ensure that everyone is taken care of and all guests complaints are resolved.
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,323 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.