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Extended Stay America Select Suites - Austin - Round Rock
- Hotels
- Round Rock, TX
About this business
Location details
1950 N IH-35, Round Rock, TX, 78681, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad hotel to stay in... When I booked the hotel, it stated it had a gym and a swimming pool - which it did not. There were spiders and roaches in the hotel room. The place smelled like marijuana and people were walking around with alcohol throughout the hotel. The hotel ran out of toilet paper and no came to clean the rooms. They charge for any towel/washcloths after the initial set you get at check in. I checked out a day early and they would not refund back for the day I paid for. They also make you pay the full amount at ... read more
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We strive for an all-around positive guest experience and we’re sorry that was not your experience. We wish you the best in your future travels. About the gym and swimming pool, I do not see this listed on any website. Would you let us know where you saw that please? Thank you.
Room was supposed to be non-smoking but smelled like cigarettes, the front office closes at 8 and if you need anything there is no one around to help. Overall I didn't feel safe at all.
Business response:
Thank you for reviewing our hotel. We are so sorry to hear that you had an unpleasant experience during your stay with us. There is almost nothing worse than smelling smoking odors when these smells are offensive to us. We’re so sorry to hear that you weren’t able to feel relaxed and had a disappointing stay.
Business response:
Thank you for taking time to rate our hotel. We are sorry to hear that our hotel did not meet your expectations. Best wishes in your future travels.
Business response:
We are sorry you did not enjoy your stay with us.
You get what you paid for Spiders in the room Hairs in the bathroom Marks all over walls No lamps Felt like a hospital room
Business response:
Thank you for sharing your experience. What you've described is certainly not the pleasant, comfortable experience we aim for when serving guests. We are terribly sorry that this stay was disappointing to you.
There was a roach on the wall, no toilettries, have to pay a fee for additioal towels, and room was not tidied up for our second day stay. We will not stay there again.
Business response:
Thank you for the rating and review. We're sorry we do not provide all amenities but we do offer many items for check out or purchase at the front desk and more frequent Housekeeping can also be added. We hate to disappoint guests and we're sorry you do not enjoy your stay with us.
Don’t stay here Web site says full kitchen but neglected to say there were no pots/dishes or even a coffee pot. Also doesn’t say you get two towels and wash clothes (no hand towels) for a week unless you want to pay extra to exchange them once during that week. I was on the first floor and the window latch was broken so had to use something to secure the sliding window. Then two days before I left my key card stopped working and the staff said the machine was broken so they had to let me in my room anytime I left it. Since t... read more
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you the best in your future travels.
Beds are horrible. We got to the room and no towels. No ice machine in the area.
Business response:
We appreciate having you as our guest and were disappointed that you did not enjoy your stay. We are so sorry to hear that you did not find the bed comfortable and missed having an ice machine. For longer stay guests, we do equip each kitchen with a set of ice cube trays. As a value extended stay hotel, WoodSpring Suites does not charge our guests for amenities offered by more traditional hotels, which allows us to provide you with the best value possible. Thank you again and we would look forward to serving you on your next... read more
Business response:
Thank you for taking time to rate our hotel. WoodSpring Suites strives to serve our guests and provide them with an all-around positive experience. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock
How is Extended Stay America Select Suites - Austin - Round Rock rated?
Extended Stay America Select Suites - Austin - Round Rock has a 3 star rating with 1,342 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock open?
Extended Stay America Select Suites - Austin - Round Rock is open now. It will close tomorrow at 12:00 a.m.