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Extended Stay America Select Suites - Boca Raton - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1400 SW 11th Way, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wouldn’t stay here again Photos were misleading, room smelled moldy and service was not great.
Business response:
Please accept our sincerest apologies for the issues that you experienced with unpleasant odors and customer service. We can assure you that we work hard to address these matters as soon as we are made aware and we are so sorry that this did not happen for you during your time with us, Jeff. We will make sure that our housekeeping and front desk team are upholding the standards that we set to ensure a great experience for all our guests. We do wish you all the best in your future travels
This requires a phone call to Expedia. I do not recommend this hotel to the living.
Business response:
Thank you for taking the time to review your stay at our hotel, LB. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area.
There was no shampoo, conditioner or lotion in our room. We only had two washcloths in our room for 4 people and when we called the desk nobody answered, we then went down to the desk and sat there for 20 minutes and nobody came out to help us. It was a terrible experience and we don't plan on reserving a room with this hotel in the future.
Business response:
We are so sorry that you did not enjoy your stay with us due to the toiletries, linens offered and trouble reaching the front desk. We are so sorry that you were not aware that we make shampoo and conditioner available upon request at the front desk. We also apologize for troubling encounter of trying to reach someone at the front desk. We want to assure you that these issues are not acceptable by our standards and that we will address this with our front desk team for proper action and review.
Business response:
We are so sorry that you did not enjoy your time with us. Thank you for letting us know how we are coming across and we wish you all the best in your future travels.
Business response:
Thank you so much for this wonderful rating, Leah! We are thrilled to see that you enjoyed such a wonderful stay at our hotel! Thank you so much for choosing WoodSpring Suites and we look forward to seeing you soon!
Pour vous gâter n'allez pas là Nous considérons cet hotel comme un hotel pour travailleurs. Les draps n'avaient pas été changés.Aucun service.
Business response:
We are so sorry that we failed to exceed your expectations, Pierre. We appreciate you letting us know how we are coming across and the areas that we can improve upon. Thank you for choosing WoodSpring Suites for your traveling needs.
Roaches and terrible staff If you enjoy sleeping with roaches, then this is the place for you! Staff couldn’t have cared less about my concerns or unwillingness to sleep in a room with roaches. Offered no remedies or refund for our unsatisfactory experience.
Business response:
We are extremely disappointed to read that this was your experience with us, Scott. This is not at all the impression that we wanted to leave you with and apologize that you had this problem. Any time there are reports of pests we act immediately and take action swiftly through our pest control provider to prevent these issues in the future. We sincerely apologize for the inconvenience that this caused during your stay.
the room was dirty, I asked for a cleaning and they didn't clean under de beds nor desk. we found cockroaches in the bathroom. drunk people in hallways, and a smell of mariguana all day long. it has a kitchen but not even a spoon... are we supposed to travel with spoons, forks and knives? there was no specification in the description, its the first time that there are no tools in a rental with kitchen. wifi free... just for two devices and extremely poor signal... we rented a room for four. we wanted to leave as soon as we g... read more
Business response:
Thank you for taking the time to review your stay at our hotel, Jimena. We sincerely apologize that we failed to live up to our high standards of service and hospitality during your time with us. We are known for providing a clean, fresh and overall comfortable stay - and we are so disappointed that we fell short in these areas. We can assure you that we will address these issues with our housekeeping and maintenance staff to prevent this from happening in the future. Thank you for taking the time to share your experience an... read more
This place was okay. Virtually no lobby. Seems like new construction so that was nice. However, the clientele was rather rough. We also found roaches everywhere. The pillow still had someone else's makeup. Not the nicest place, but not a complete dump. Gladly only stayed one night.
Business response:
Thank you so much for this valuable and detailed feedback regarding your recent stay with us. I can't tell you how disappointing it is to see that you experienced so many problems during your stay. Issues with the cleanliness and insect sightings are never things that we want you to encounter during your time with us. We will reach out to the property directly to let them of these reports so that we can improve the quality of service that we are providing each of our guests.
Frequently asked questions about Extended Stay America Select Suites - Boca Raton - Deerfield Beach
How is Extended Stay America Select Suites - Boca Raton - Deerfield Beach rated?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach has a 3.3 star rating with 1,909 reviews.
When is Extended Stay America Select Suites - Boca Raton - Deerfield Beach open?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.