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Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
- Hotels
- Charlotte, NC
About this business
Location details
5830 Westpark Dr., Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The entire hotel reeked of weed and cigarette smoke the moment I walked in. When I entered my room, I was disgusted. It smelled filthy and neglected like it hadn’t been cleaned or cared for in ages. There were bedbugs, the air conditioning was horribly dirty, and the room was so dirty it immediately triggered my allergies. It was genuinely disturbing. When I brought these issues to the manager, instead of showing any concern, he was rude and dismissive, which only made the situation even more infuriating. To make matters wor... read more
The room we were given was not empty , cleaned or available…we checked in and went up to our room to find it was not clean it was full of boxes , dust and tape everywhere, then they had no other rooms available and we could not stay there
Business response:
Dear Guest, Thank you for choosing us. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up on these matters to ensure a more wonderful experience for every guest who enters our doors. We appreciate your thoughts on this matter and your patience. We hope you will return so that we can have an opportunity to pr... read more
You shouldn’t have to pay extra for housekeeping WiFi toilet paper dishes pots to use the telephone and for towels and linen
Mario is awesome at the front desk
Business response:
Dear Vanessa, It’s fantastic to hear that Mario made such a positive impression and went above and beyond during your stay! At Extended Stay America, we’re proud of team members who make guests feel valued and cared for. Your kind words mean a lot, and we’ll be sure to share your appreciation with them. Thank you for taking the time to recognize their efforts, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Stay away. Smells like marijuana in the lobby. The desk is behind a reinforced gate, I assume to avoid theft. Cash deposit required. Needless to say, we did not bother checking in. The night attendant even agreed that it was not a great place.
My room was great. Must have been freshly updated.
Frequently asked questions about Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
How is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park rated?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park has a 3.3 star rating with 878 reviews.
When is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park open?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park is open now. It will close tomorrow at 12:00 a.m.