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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mi estancia Las camas terriblemente incomodas no te dan para lavar tus trastes ni fibra ni jabón el sofá cama se le sentían los resortes no dan desayuno no te surten diario shampoo ni jabón tienes que ir a pedirlos la cafetera muy vieja sin filtros los muebles muy viejos
Business response:
Mariah, thank you for your review. We are sorry for the difficulties you encountered and the inconvenience you encountered. Your feedback has been discussed with the appropriate team members to address the problems you outlined and to ensure we are consistent with our service delivery. We also regret your disappointment with our grab-and-go breakfast not being available due to the current circumstances. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
nah, I’m good. I stayed for 2 1/2 weeks and never received room service or fresh towels! Stains in tub & holes in ceiling! I paid all that money for below average service! Upsetting.
Rude staff Dirty
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Subpar at best Got the hotel a little bit late and it wasn't the warmest welcome.was hoping to take a bath when I got in there only to find that the drain was broken and the shower head and the faucet. I stayed at this hotel before and it was okay but this time was absolutely terrible. Coffee was cold in the morning. And nobody was there at night to answer my questions
Business response:
Thank you for choosing to stay with us. We apologize for the maintenance issues you encountered in the bathroom and for the inconvenience caused. We will share your concerns with the appropriate team to fix the problem immediately. We also regret learning that our front desk staff member was not available at the time you mentioned. We will look into what transpired, so this lapse in service is not repeated. We value your feedback and hope to have the chance to redeem ourselves in the future. Sincerely, Hotel Management
Our sheets had blood stains on them. I thought that was disgusting.
Business response:
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Thank you again for your honest feedbac... read more
Location only..................................................
Business response:
Thank you for choosing our hotel for your visit. We were disheartened to see the rating and sincerely apologize for not living up to your expectations with our location. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
not recommended We were very dissatisfied with this motel. No glasses or ice bucket in the room, very noisy around 12am-1am coming from the front desk, very few amenities in the bathroom, no ice machine nor ice in the fridge, a bit expensive considering we paid the same for a LaQuinta the night before and it had all of the above. Very poor continental breakfast. bed was hard and hurt our backs. We will not be staying there again and will let others know of our dissatisfaction.
Business response:
Mike, thank you for the feedback. We are sorry for the disappointment you had with the noise issue during your stay and the comfort of the bed. Kindly note, to ensure the cleanliness of kitchenware, our brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. As we have full-size refrigerators in all our rooms, which includes ice trays for your convenience, ... read more
Booked a nonsmoking room but the room smelled so bad of smoke. People were smoking in the hallway on our floor right outside our room. I asked for an extra blanket and was given a wet blanket in a plastic garbage bag. The front desk girl was very nice though.
Business response:
Elizabeth, thank you for staying with us and letting us know of the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. We will also share your concerns regarding the blanket with the housekeeping team for review and action. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 3 star rating with 1,523 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.