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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property needs updating bad! The bathroom floor was coming up, the room had a horrible smell constantly. Front desk not very welcoming or helpful. Overall not satisfied and would never stay there again!
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Good price but not clean. Did not have breakfast that was advertised “free breakfast”.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry for your disappointment with our breakfast offerings. Based on your comments, we are working with our food and beverage team to address your concerns and identify where we can make improvements. Please consider giving us another opportunity to provide you with the exceptional experi... read more
Lobby had debris all over the carpet. Room had some new things like furniture and curtains like they are *trying* to update, but the bathroom desperately needs the grout cleaned out replaced (so gross). Water in shower wouldn't get hot (Brrr! Not the way I like to start my day!). Other guests were extremely loud past 11 PM (kids screaming and crying in the hall, someone running through halls) and staff did nothing even though it was very close to lobby and easily heard by them. Got no sleep. NEVER AGAIN.
Business response:
We are sorry for the housekeeping and maintenance problems you encountered and regret the noise issue you had due to the neighboring guests. Moreover, we would like to apologize for the service you received from our front desk associates. We have taken note of your feedback and have shared it with the appropriate teams so that we can improve our service and facilities going forward. Please consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Ma... read more
I left!!!! The description said breakfast ..it was a to go bag with a granola bag????. No Ice, no information about churches, very long walk to my room. TERRIBLE EXPERIENCE. Girl at the counter was rude and clueless...could have cared less. If i was charged I will dispute ...the internet also said no cancellation fee, and I could not wait to get out of this dreary, no lobby dirty place.
Business response:
Mary, thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
This location needs some attention. It is clear that it needs more than just a new layer of paint to fix some of the issues. The ceiling above the fridge in our room had mold coming thru the paint. The refrigerator door would not close all of the way without having to jam it over the top of the light switches. We opened the cupboard to find the trash can and discovered that it had not been emptied from the previous guest and it was full. There were also candy wrappers on the floor from the previous guest along the wall by th... read more
Business response:
Ashley, thank you for reviewing your stay with us. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Not what was advertised
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
The rooms are very outdated. The room inwas in had a smoke detector that constantly beeped. I had to change my room in the middle of the night
Business response:
Thank you for being our guest. We apologize that you were not happy with the condition of your rooms. Your feedback regarding our accommodations will be discussed with the appropriate individuals of our organization as it will help us improve our future guests’ experiences. It was also disappointing to read you could not experience a good night’s rest due to the disturbance caused by the smoke detector in your initial room. We truly understand the frustration you must have gone through, but we hope you will offer us another ... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 3 star rating with 1,523 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.