This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Waited 20 minutes for ANY staff to show. Then he says they are over booked & a reservation means nothing. NEVER AGAIN.
Business response:
Terry, we appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
No good news First I didn’t get the room I reserved online The air wasn’t working in the first room they gave me The second room was cool but the day was Getting late and we had places To be so when I returned I found the bathroom to be disgusting but I didn’t have time to go through all the hassle Of reloading my belongings and move again We were here for my mother’s 90 th birthday and had a lot of things planned and a tight schedule Not to mention the drug use going on in the parking lot is bad I will not be returning to t... read more
Business response:
Diane, thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. It is very disappointing to read reviews like this. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. Please give us a second chance to prove ourselves. Sincerely, Hotel Management
My room didn’t have a garbage can, a half of roll of toilet paper, the sofa bed was broke and had no linens so we all had to sleep in one bed
Business response:
Latoya, thank you for sharing your feedback. We are sorry for the housekeeping service issue you encountered and regret your stay was not a pleasant one. We have shared your feedback with the appropriate team so that we can improve our future guest's experience. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Nevwr comeback . I stayed becouse don’t have where to go . Only one person working in all building??!!! I was waiting 15 min to check in ??!!! Smelling hall on good and dirty plates pans in front room doors all around I don’t know how to explain ....
Business response:
Thank you for posting a review of your stay. We apologize for the inconvenience you had at the time of check-in and for the cleanliness issues you encountered while you were here. We have discussed your feedback with our front desk associates to be more diligent with their efforts moving forward. We have also shared your concerns with our housekeeping team to see where we went wrong, so necessary improvements to our processes can be made to correct our performance. Please consider giving us another opportunity the next time ... read more
Well below expectations First difficulty is that my relative was to arrive very late, basically at 2:30 am, and they won’t check-in after midnight. I was staying also and fortunately I was able to check in earlier, only because I live in the area. The trash cans still had garbage from a previous visitor, they did not do the bed or change towels next day. The breakfast is coffee and muffins, the coffee ran out early and was not replenished. The front desk wasn’t helpful st all. Even though the bed was a king size, It was only... read more
Business response:
Roberto, thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit ... read more
Staff was friendly and helpful.... However- 3 lights in our room were not working, there was mold under the caulk in the shower- lots of mold. The bathroom didn't smell clean. The lobby was always loud. Breakfast was sparse. And TV channels were incredibly limited for families with children.
Business response:
Thank you for reviewing our hotel and for your kind compliments about our staff. We would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We have shared your concerns with our appropriate team members to ensure this is not repeated. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Don't stay here The area was great. The hotel room needs a major upgrade, the bathroom floor is coming up, the hot water took forever to warm up, the internet does not allow you to really work from your hotel room. I ended up going to coffee shops everyday to send emails. The people who work there are nice, that is the only plus.
Business response:
Melissa, thank you for being our guest. Although you liked our courteous associates, we are sorry our property was not to your expectations. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
After pulling in from a 12 hour drive 10p.m. at night i was told there were no rooms available even though my reservation was sumitted at least a week in advance!
Business response:
We are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
The room that was showed to us prior to check-in was way better than what we actually got. The room we got had an awful stench and we had no sleep all night. I will never stay again at this property. The photos on Expedia were deceiving.
Business response:
Thank you for taking the time to review your stay. We are concerned about your experience and are very sorry that we did not meet your expectations. A clean, fresh suite is our top priority, and we will work with my staff to ensure that this was an isolated issue. We hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you our way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 3 star rating with 1,523 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.