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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Breakfast was a joke,television reception was awful
Business response:
Thank you for taking the time to review your stay. We apologize for not meeting all your expectations and the inconvenience you had due to it. We will share your feedback regarding our grab-and-go breakfast with our Brand Leaders so that they can use it while planning new breakfast offerings. We hope you will consider a return visit so we can restore your confidence. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
The hotel is in need of updating. It advertises free breakfast, which consisted of coffee & granola bars.
Business response:
Thank you for staying with us and for taking the time to post a review. We are sorry our hotel did not meet your expectations and also apologize for your disappointment with the breakfast offerings. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. We value your comments, and we hope you will make plans to stay with us again. Sincerely, Hotel Management
The staff was very nice, but didn't feel safe having my wife stay here alone. Security guard in the lobby, people screaming in their rooms, dogs barking through the walls. Just not a place for a working person to stay. Room smelled like dogs, and seemed like this was a place where people didn't stay for long periods of time, they lived here. This is the 2nd hotel like this in the area. Seems like you need to stay at the Hilton, Sheraton or Marriott to find a decent place to stay. My wife toughed it out, but she said she woul... read more
Business response:
Thank you for the feedback. We are sorry you did not felt completely secure at times and regret your stay was not a pleasant one. Please know our top priority is the safety and security of our guests and our employees. We work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
We had dried blood splattered on our wall in our room. The whole building smelled like dogs and smoke.
Business response:
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 3 star rating with 1,523 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.