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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not so great. The folks at the desk were very friendly and helpful. The room the first night, however, wasn’t very clean, the posters in the elevator were advertising Christmas activities (I was there in May). Second night, different room, room hadn’t been cleaned at all Overall not a great experience. On the bright side, the attendant gave me the second night free after personally finding a clean room.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you encountered and that ruined your stay. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. However, on a positive note, we are happy to know you were impressed by the service provided by our courteous staff. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Never again Even though I made a reservation with hotels com and paid in advance for the room, by the time we went to check in, they had "no clean rooms" available and told us hotels.com would need to provide us a refund. Will NEVER book at Extended Stay ever again as they clearly have no concept of a RESERVATION.
Check-in great. Hotel horrible need a refund. Broken tub. No iron
Business response:
Please accept our sincere apology for the difficulties you encountered with your rooms. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Unfortunate choice We arrived late as we had to work,when we arrived we were told our room had been given away .We had prepaid for suite w 2 queen beds . We were told they overbooked . Not my problem ! How do you give someone our paid room ? After the front desk person talked to a manager they offered 2 rooms next to each other . We were traveling as a family with children , not going to separate our rooms as we are in an unfamiliar city and area. They then offered a king size room with fold out sofa . As it was late we sett... read more
Business response:
Marjorie, thank you for your review. We apologize for not accommodating you in the room of your choice and for the difficulties you encountered while you were here. We have shared your feedback with our front desk, and we’re investigating the problem to make improvements so that this does not happen again. Please feel free to reach out to our front desk with your queries, and they will be happy to assist you. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. S... read more
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
I didn’t like anything. And I didn’t get what Expedia advertises
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I paid for this room around 4pm i think & I've never not followed through on my reservations, I'm upset that I did NOT get what I asked & paid for. The fact that they randomly ran out of smoking rooms is annoyin; having to go in & out of the building in this weather. everything was clean & bed comfy but the heater was literally right next to the bed. I would like to continue staying at your location if you could please notate the account for them to give out my room
Business response:
Darius, thank you for reviewing our hotel. Please accept our apologies for the mix-up which you had with the reservation and for not accommodating you in the which you booked. We’re reviewing this situation to see what went wrong and taking extra care to avoid this in the future. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
“Breakfast” was misleading. Coffee was available until 9:30am - that was “breakfast”
Business response:
We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 3 star rating with 1,523 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.