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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wrong bed I was to get a queen size bed and we got a full size and nothing was done about it
Business response:
Christina, thank you for reviewing your stay. We are happy your overall experience was enjoyable, but we are sorry for not being able to give you the room of your choice. Our goal is to provide the highest customer service, and we continually strive to improve our efforts. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
The outside of the property was very clean and new looking, once you step inside it is a different story. The rooms have not been well maintained and there is broken caulk lines everywhere the wall was falling apart. It was just pretty disgusting.
Business response:
Thank you for choosing to stay with us. We sincerely apologize for the poor condition of your room and for the inconvenience you had due to it. Please be assured that we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Business response:
Deitra, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Never again. Stayed due to no heat at home during the Polar Vortex. Got to room, no remote, no blankets on bed and no outlets worked to charge my phone. Had to pack up and move to another room. Second room had half eaten sandwich in fridge. Dirty shower. Hair coming out of floor drain. Wall paper on tiles are peeling off. Water takes 5 mins to warm up. Never. Again.
Business response:
Thank you for being our guest. We are sorry for the difficulties you had in your rooms. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Richard, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The hotel room that was given to us was extremely dirty. Crumbs all over the floor the chairs were dirty, the cover had a stain, spider webs in the corner, kitchen area was nasty , the room had a horrible smell to it. The room literally made my skin crawl. We were only there for 5/10mins then checked out.
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will consider a future stay as we would welcome th... read more
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I was shocked how filthy the room was: bugs crawling on the counters, mold in the shower. Equally disgusting were the common spaces which weren't clean and smelled terrible.
Business response:
We are very disappointed to see that your feedback referenced the description of our your room as "filthy". Please accept our apologies for the inconvenience you encountered when you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 3 star rating with 1,523 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.