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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Smell was terrible. I had to ask for Frebreeze but I was not the only guest complaining
Business response:
Marsha, thanks for being our guest. We apologize for the odor issue which impacted your visit here. Your feedback is shared with our housekeeping team for review and action. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Do NOT Stay here!! When we arrived, check-in was fine. Climbing the stairs to our room, we smelled cigarette smoke, weed, and burnt food. When we got to the room, it smelled nice and clean. However, when we opened the pull out couch, there was a 2XL shirt laying in there. I had to go downstairs to get the sheets for the bed and explained what I had found, the receptionist was very apologetic. While making the bed, I had a horrible large fight happening downstairs in the parking lot. I let this continue for about 10 minutes u... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Nah They down graded us due to suite being occupied and no other available.
Business response:
Rosa, we are sorry we were unable to accommodate you in the room which you booked. On your next visit, we will make sure to allocate you the room which best meets your need. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Everywhere smelled like cig smoke and pot smoke. Definitely not worth the cost difference to not stay at the motel 6. Also the bed was uncomfortable and the room was awkwardly set up. Should have shelled out a few more dollars and stayed at air bnb
Bad Experience I’m totally hacked off. I paid $1,033 for 2 rooms for 1 week up front before my employees checked in. The Hotel then charged my employees cards that were on file for incidentals only for the full amount of $1,033 again. Even when my employees questioned the charge, the hotel staff said I never pre paid. Will never stay there again and may never use hotel.com again.
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the misunderstanding regarding your bill. We're sorry our team did not provide you with a clear explanation of the charges during the check-in process. We do require a credit card or debit card for incidentals. We place a hold on the account to make sure that the card is valid, which is a standard industry practice. In the event no incidentals are incurred, we release the holdback into your account. Depending on your banking institution... read more
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Interior needs cmpletely updated. Bad odor in rooms and hallways from smoke. It is apparently a smoking hotel.
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 3 star rating with 1,523 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.