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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Price low, location good, but low cleanliness, dated facilities, literally no front desk service.
Business response:
Mary, please accept my sincerest apologies for the issues you encountered during your stay and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
Bugs The was stay was gone fine until we discovery a roach in the bathroom. tub which turn stay not pleasure at all we not stay again.
Business response:
Kiona, we sincerely apologize for the situation you described. You are absolutely correct to expect a clean & bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. Please consider staying with us when you are in the area again. Sincerely, Hotel Management
Very dirty hotel - Time for a Renovation The room was dirty, trash was left didn't think the room had been cleaned, paint peeling tile badly chipped, this place needs a renovation big time, should be advising people of the status of their rooms - terrible.
Business response:
Thanks for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Your feedback is shared with our housekeeping team to be more diligent going ahead. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Pavimento appiccicoso in camera dove non c'é la moquette , scarafaggi sui mobili, cimice morta sotto il letto, se ti serve un asciugamano pulito devi richiederlo alla reception (lo prendono da un cassone dove sono riposti alla rinfusa) . Avendo richiesto (mostrando le foto dei scarafaggi) l'intervento di qulcuno mi honno detto che non avevano personale per le pulizie e in alternativa ci hanno proposto un'altra camera che odorava da pesce fritto. In 8 giorni di permanenza non abbiamo visto una persona delle pulizie...colazion... read more
Business response:
Renzo, a well-maintained room sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered while you were here. Also, we are sorry for the inconvenience caused due to our hotel policies. our feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problem isn’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
I don’t have pillows on my bedroom. No coffee cups in my room. Smells like cigarettes!
Business response:
Rolly, thank you for your feedback. We are sorry your stay was not up to your expectations and that you were disappointed with our in-room amenities. We are reviewing this with the concerned teams to make sure we are consistent with our service delivery. And, we have asked our Housekeeping team to make sure your room receives a deep clean to remove the smoke smell. Also, kitchenware for your use is kept at the front desk to ensure cleanliness, and our team gladly delivers these items upon request. We apologize if this was no... read more
No one was at the front desk. Waited about 5-10 mins to check in. The shower head had mildew on it. I was pretty nasty.
Business response:
Phantasy, thank you for being our guest. We are sorry for the poor service you experienced at the time of check-in and for the cleanliness issues you had in your room. Your feedback has been discussed with our housekeeping team to be more diligent going forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
This chain will never get our business again. We were within minutes of changing hotels; that's how disappointing the accommodations were. Room Service was every other day, so we had to obtain our own fresh towels. The room was old and musty and clearly furniture was missing (i.e., the bedside lamp hung in mid-air where a matching end table to the one on the other side of the bed should obviously have been). What furniture there was was horribly stained. The floor/carpeting was so dirty that it blackened our socks. The A/C w... read more
Business response:
VENETIA, thank you for choosing to stay with us on your trip to the area. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every vis... read more
Im not sure why i gave this place a second chance. The rooms just have this feeling of being slimey. Microwave was broken. Was told nothing could be done as there was no maintinance man available. No iron or ironing board. Cabinet laminate was water damaged. Tub glaze worn off. Sketchy charactors staying there. A fight broke out 2 rooms away at 1:30 am that lasted over 2 hrs. Tried to contact the front desk and no employee to be found. Fight was so bad that the cops shouldve been called but honestly i was too afraid to. I wi... read more
Business response:
Tony, thank you for staying with us once again. We are so sorry you had a poor experience at our hotel. Our team strives to make sure each guest has a pleasant stay, so we apologize for missing the mark. We appreciate you sharing details so we can take steps to prevent these issues in future. Please consider staying with us again so we can show you a better example of our hospitality. Sincerely, Hotel Management
The staff were nice. But the rooms looked filthy and dodgy. The carpets full of stains all over, and the sinks dirty. The first room we checked in, its toilet flush was not working, its sink was clogged. We had to then move our stuff to another room which looked even more dodgy than the first.
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team in an effort that our future guest never encounter a similar issue. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 3 star rating with 1,523 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.