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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The employee were not friendly and it was dirty. Lots of noise
Business response:
Lourdes, thank you for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that we are sorry. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
watch your card/bank activity Rooms don't come with utensils to actually use the almost full kitchen. U have to call and ask for them multiple times multiple shifts until you're about to just go get take out. They illegally charged my girlfriends credit card which was used the night before and she made them put a note to not charge that card again. But next day someone charged her card for the night without any kind of consent. Signed or electronic. And then told her that I told them to charge her card. Something shady is go... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
The staff were great. Helpful and courteous.
Business response:
Thank you for being our guest. We are glad to know you had a good stay and appreciate you recognizing our friendly associates. Your compliments will be surely shared with the entire team. But from your rating, it seems we missed meeting some of your expectations. We hope you will give us another chance to welcome you back and earn a higher rating. Sincerely, Hotel Management
Some of the staff was unfriendly and at some times rude. Our room did not seem very clean there were several things that needed to fixed or replaced. The carpet was discusting to say the least. Will not be going back.
Business response:
Thank you for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced and the inconvenience they caused. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that we are sorry. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
While the price was cheap, the stay was pretty awful. Horrible smells throughout the building (we thought it was overcooked cabbage or something, but a long-term tenant said it was someone smoking "skunk weed"), a lack of towels and linens (the frantic single front desk person was rarely there at night, trying to do laundry elsewhere and ignoring calls), a broken and extremely uncomfortable pull-out sofa in the room, torn vinyl tiles in the shower, a broken elevator that people got stuck in, and the skimpiest "continental br... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
It was completely disgusting and the service was horrible!!! you guys need to get it together!!! hope you guys get shut down
Business response:
We appreciate you sharing your concerns. Our top priority is excellent service, and we are sorry for a lack of responsiveness to your needs. Thanks for choosing us and we hope this does not prevent you from returning. We would welcome the opportunity to show you this is not typical and provide the service you deserve from us every visit. Sincerely, Hotel Management
Didn't get to stay We arrived at the hotel before late check-in time cutoff and our room was gone!
Business response:
Thank you for staying with us and taking time to post your review. We apologize for what occurred at check-in. You have our assurance we will learn from your situation so we are better equipped to provide a first-rate experience to all of our guests. Thank you again. We hope to have the opportunity to make your next stay a complete success. Sincerely, Hotel Management
My Room (245) was invested with bed bugs. My mom is in a wheelchair and she was bit in the face. I took pictures. The Assistant Manager moved our room. It was the middle of the night so I couldn't leave. I have been waiting since Friday for both the Assistant Manager and General Manager to call me back to at least comp my room. We were late for our Friday Convention because we stayed up most of the night. I am highly disappointed!!!
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Old linens. Floor sticky. Elevator gross breakfast a joke. Do not recommend
Business response:
Thank you for your recent stay with us and for taking the time to share your comments. We apologize we did not provide you with an exceptional stay. Your feedback is key to helping us improve our guest services so we appreciate your comments. We have shared your observations with our team, and they have made adjustments to our policies and procedures where necessary. We hope to welcome you back to our hotel when you return to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 3 star rating with 1,523 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.