Extended Stay America Select Suites - Chicago - Naperville - West

Colby 

on Expedia

4 years ago

We are done using hotels.com We were charged for our room on hotels.com but there was no room at the hotel. The hotel canceled our reservation but hotels.com has to go through their process to verify the hotel canceled the reservation and did not charge us. In the website it said our reservation was guaranteed. We used a debit card so we are out our money until they go through their process. Our bank isn’t open on the weekends. We have lost all trust in hotels.com and will no longer be using them. We have been using hotels.c... read more

Anonymous 

on Expedia

4 years ago

Dirty, Rundown, and Overpriced This hotel is overpriced for a run down establishment and very dirty. They have their nerve to charge this rate! For a few dollars more I could have stayed at the Springhill down the street. 

Anonymous 

on Expedia

4 years ago

I like the full sized refrigerator. UNNAMED, the manager is a terrible human being. He was rude and extremely awful when dealing with the problem of charging my credit card three times! He tried to blame me for it, he never apologized for the overcharging. He’s awful, I’m never going back there and giving them anymore of my money 

Anonymous 

on Expedia

4 years ago

I booked because we worked super late and didn’t want to drive far. There was no one at the desk for a while and she didn’t really try to be pleasant she just did her job, which is fine. I was pretty empathetic to it because I’ve worked in hotels and know how short staffed it can be especially in the evening. We had come from working in the rain. So I was super excited that there was a laundry room to clean our clothes. I asked if they had detergent or dryer sheets I can have or buy. She just looked at me flat like “no” LOL ... read more

Anonymous 

on Expedia

4 years ago

Desk clerk (Alexis) lacked professionalism, training, standard hospitality. Confrontational and ignored guests. 

Anonymous 

on Expedia

4 years ago

Average extended stay facility. Rude staff who doesn’t thank you. Dirty trash room. 

Anonymous 

on Expedia

4 years ago

Staff and cleanliness NEED MAJOR improvement!!! Manager and employees are rude...definitely not clean. With COVID and them being required to sanitize by law, I was SHOCKED at how filthy the room was. There was an old pizza in the box still in a cabinet. That's not even kind of clean...I guarantee nothing was sanitized. I felt like I was bothering the day girl at the desk when I asked for a clean towel...I couldn't even get an extra pillow. After staying here, I can't help but feel like any rating above 4 came from the manage... read more