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Extended Stay America Select Suites - Chicago - Naperville - West
- Hotels
- Naperville, IL
About this business
Location details
1575 Bond St., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
THE WORSE OF THE WORSE I arrived with my wife and my 8 months old baby girl. I booked a non-smoking room. The first room we got reeked at cigarette. We got moved to another room which smelled funny but the ac was off. We turned on the ac and left to walk around, when we got back the room reeked also of cigarette. We tried getting another room and the person that could move us had already left so the person that was working the front desk didn’t have the power to changed us to another room. In the morning happened the same th... read more
Business response:
Thank you for the feedback. We apologize for the housekeeping issues you encountered with the rooms assigned to you. We regret the inconvenience it has caused. We have taken your comments and will use these to monitor and improve the quality of services we offer to our guests. Also, we regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. We hope you and your family will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
Horrible people. Rude. Animals barking. Banging on the walls. Carpet frayed. Rusted sink and a mans facial hair on the wall so i know they didnt clean it. Staff didnt care about the barking dog. They se to care about long term redidents. Eberyobe smoked next to the door. They would block the handicap ramp where i parked and i had to walk in the soil. I will never stsy at one of these again. It should be $50 a night because it is a 1 star hotel. Pay by the hour hotel is what it should be. I hate this place!
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Very poor hotel for the location Room in complete disrepair, no ice available. Noise from other guests disrupted our sleep throughout the stay. Very overpriced for the value. Will never stay here again.
Business response:
Thank you for your review. We are disappointed to read our accommodations did not provide the value for which you were hoping, and your sleep was disturbed due to noise made by other guests on the property. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known. Sincerely, Hotel Management
arrived to the hotel and the rooms were sold out staff was rude
Business response:
Thank you for sharing your feedback. We are sorry for being unable to accommodate you this time as we were full to capacity. We truly regret the inconvenience this may have caused. We hope to have a future opportunity to host you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - West
How is Extended Stay America Select Suites - Chicago - Naperville - West rated?
Extended Stay America Select Suites - Chicago - Naperville - West has a 3.2 star rating with 1,334 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - West open?
Extended Stay America Select Suites - Chicago - Naperville - West is open now. It will close tomorrow at 12:00 a.m.