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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The wouldn't let us check in because they were full
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you back in the future. Sincerely, Hotel Management
Found bedbugs in my room then it was problems speaking with a manager
Business response:
Dear Guest, we are so very sorry for the unwelcome visitors in your suite. We have regularly scheduled pest control treatments in place to prevent such an occurrence and we are sorry for what you experienced. Thank you for letting us know so we can act quickly. Please reach out to us directly at the hotel so that we can obtain your guest information and room number. We look forward to speaking to you and for the opportunity to leave you with a more favorable impression of our hotel. Sincerely, Hotel Management
very disapointing. first time we went inside , roaches were scurrying out. i can't believe it . very very poor cleaning service . when we said to the front desk , the man standing there really did not care about what was going on . the good part was that he switched a room for us when we wanted to. why did we come here . california was better way better . this was not the kind of hotel we expected . i would have gone to any hotel than this one . people DO NOT GO THERE
Business response:
Thank you for your review. We sincerely apologize for the cleanliness and service issues you encountered while you were here. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to be more diligent with our efforts moving forward. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We have also asked our pest control provider to service your room immediately. We hope to have a future oppo... read more
DISGUSTING, the room wasn’t even clean when they gave it to me. I walked into a dirty room. Bed not made. Toilet not flushed and seat was up. The floor was a mess. It was disgusting.
Business response:
We sincerely apologize for the cleanliness issue you encountered in your room while you were here. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
The microwave oven had rust in it!! The batteries in the remote needed to be changed. Very few channels to watch. Although inundated with commercials about DISH Network, there was none.
Business response:
Thank you for sharing your experience at our hotel. We apologize for the housekeeping issues you encountered in your room. Please be assured that we have discussed your feedback with the concerned teams, and we're working on our procedures so that such situations can be prevented from occurring again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I've stayed at Extended Stays before and never had a problem. They serve the purpose of being a place to sleep at a very affordable price but this was the worst/uncleanliest hotel experience. Ants in the room, crumbs in random places in the room and also in the kitchen area, certain places throughout the room looked like they hadn't been wiped clean in ages (there was literally thick dust and dirt covering areas on tables, lamps) and a spot on the bed spread. The cleanest part of the room was the bathroom. The only thing wro... read more
Business response:
Ally, please accept my sincere apology for the difficulties you encountered in your room. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are sorry if any inconvenience you had while here. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Very rundown room. No daily cleaning and when you run out if items (clean towels:toilet paper) you have to go down to lobby and wait for someone to see you on the big tv screen to provide you with items. Bathroom ceiling caved in by the shower- floor sticky very dark room made hard to work on PC, no place to eat in the room and no dishes, utensils. Wish this was all mentioned when offering hotel in your site. Very disappointed
Business response:
Rocky, please accept our sincerest apologies for the issues you encountered with our hotel policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Once more, we do apologize a... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,076 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.