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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was no breakfast, unless you count granola bars and coffee as breakfast. That was the main reason I booked this hotel. The location is good though, close to the arena we were going to for a show. The desk worker though was horrendous. Very rude to say the least!
Business response:
Allison, thank you for choosing to stay at our hotel. We are so sorry for your disappointment with our breakfast offerings and for the service issues you encountered. We know our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
Terrible smells and nails in the floor The lobby of the hotel was clean, however, our room was another story. We were placed in a handicap accessible room even though we didn't need one. No big deal on that front. however, when you walked into the room the smell, which I can only describe as the smell of a dead body, was over whelming. The bed was a full size and not a queen and when we sat on the edge of it together, the head of the bed literally popped up off the floor. The wooden bench in the handicapped shower was barely... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
No. Just NO. No. Just no. My flight was out of ORD was delayed overnight and this was the only remaining hotel in the area. This is a sort of “long stay hotel.” The staff is lacking, at best. The rooms are absolutely heinous. Linen smells like burnt smoke, hallways reeek of cigarettes despite a no smoking policy, the kitchen (yes, there is some sort of kitchen) leaks, the walls and doors are very thin, and the bed is just awful. If you’re looking for a Break Bad style motel experience, this is it. I double locked my doors a... read more
Business response:
Tinh, thank you for your review. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have discussed your feedback with the concerned teams, and we're taking immediate actionsto identify why we failed so we can prevent these issues from occurring again. Wehope you will give us a second chance to deliver the type of experience you should always expect from our hot... read more
There was a roach in the bathroom. The room smelt so bad. No daily housekeeping. Uncomfortable bed. I will never stay here again
Business response:
Stawni, thank you for posting a review of your stay. We apologize for the odor you encountered and for the inconvenience you had due to the roaches in your room. Please be assured that we have discussed your feedback with our housekeeping team, and we're working with them to remove the smell from the room.We have also asked our pest control provider to service our hotel immediately.Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Staff was slow to respond to guests, several folks were waiting around for the morning coffee and someone had to ask for more to be made. At check in, we needed to alert the host that we were standing in the lobby waiting for assistance. Very unusual experience with staff at a hotel.
Business response:
Mark, thank you for the feedback about your stay at our hotel. We apologize for our staffing service not meeting your expectations. To make sure this does not happen again, we are actively working with our staff to improve our guest experience. We appreciate your comments as they will only help us improve, and we hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management
Bad smell
Business response:
Thanks for being our guest. We apologize on behalf of our entire team as your stay was compromised due to the odor issue you experienced while you were here. Your concern is discussed with our housekeeping department to revisit our deep cleaning program with an effort to ensure our future guests are not similarly impacted. Please give us another chance to provide you with a much better experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
It was not a clean room. The property next door had cleaner rooms.
Business response:
Thank you for being our guest. We apologize for the cleanliness issue. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,026 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.