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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible service The shuttle picked me up, the driver said next to nothing. The shuttle smelled like an ashtray. When I asked the driver how I was to know which building I was staying in, he said “go in and ask, if not this one walk over to the other building. I walkedover to the other building. I stood at the front desk for several minutes, when I told him I had a reservation there, he didn’t bother looking in the system, but, based on 2 other room reservations laying on the counter, he advised me to go to the other buildin... read more
Business response:
Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize that this was not your experience. Your concerns have been shared with our team, and we are looking into where we went wrong and making changes to our processes to better serve our guests. Thank you for choosing us for your stay. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
South vs north and no airport shuttle Sign by the road unlit and property difficult to find. 2 locations of same hotel and named same...went to wrong one. Also expedia advertised free airport shuttle. Not true. I chose this property because of shuttle. Hotel front desk says it is only available at north (= building next to this) for higher room rate...i feel cheated.
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We're sorry for your experience. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Business response:
Pedro, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Disappointing There was garbage in the garbage can when I arrived (including liquid from a soft drink) and I had to take out that and my own garbage during my stay, The heater/A/C was very loud and difficult to get a steady temperature. The grab and go breakfast was gone at 6:30 a.m. When I stay for a whole week, I don't expect a whole lot but I was disappointed from day 1. I'll pay a little more or go a little farther to stay somewhere else.
Business response:
Marty, thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to th... read more
Not an airport hotel The hotel claimed to be an O'hare airport hotel,however they have no shuttle to the airport. The people at the desk told us they could call us a taxi in the morning. We came down to the lobby and there was a sign that said none would be on duty. The ladies in the lobby were lazy. I had to talk them into giving me a copy of my reciept. I think they were actually asleep when they were suppose to be on duty in the morning. Luckily I was able to find a taxi. This is not an airport hotel.
Business response:
Tom, we are sorry for not meeting your expectations and for the issues you experienced with our front desk service. Please be assured these are isolated incidents and do not reflect our usual hospitality and service. We are sorry your stay was not ideal, and we hope you will give us an opportunity to provide you with a more satisfying experience in the future. Sincerely, Hotel Management
This extended stay was very dirty! The dust all over the room was very thick and there was a very unpleasant odor, had I not been there for a funeral and had time to change hotels I would have. I changed rooms 3 times. I finally went to Walgreens and purchased Lysol wipes and fabreeze. The staff was extremely accommodating and understanding. They have a great team working there!
Business response:
Connie, thank you very much for staying at our hotel. We apologize for the cleanliness issues you encountered while you were here. We have processes in place to double check our rooms before we mark them off as clean and ready, so what you encountered is not a normal occurrence. We're working with our housekeeping team to see where we fell short, and are making necessary adjustments in our procedures so that this can be prevented from happening again. On the positive note, we are happy that our staff did their best to accomm... read more
near O'hare, but that's all tv broken, no repair carpets dirty granola bars for "continental breakfast"
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Unfriendly check in. Poor quality bed linens. The online sight said breakfast which consisted of packaged granola bars and coffee, but the coffee dispensers were empty. There was no ice machine.
Business response:
Thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We would like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Business response:
Jorge, thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,047 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.