Extended Stay America Select Suites - Chicago - O'Hare

Business response:

Jhon, thank you for your review. Please accept our apologies for the cleanliness issues and for the smoke smell you experienced during your stay. We have discussed your feedback with our housekeeping team, and we’re taking immediate actions to make sure future guests do not encounter the same problems. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

Vincent, please accept our apologies for not meeting your expectations with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you better in the future. Sincerely, Hotel Management 

Business response:

Glen, thank you for being our guest. We sincerely apologize for the issue you encountered at the time of check-in and the housekeeping problems which impacted your stay. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Bridget, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to post a review. We are sorry you were unhappy with our hotel policy and regret the inconvenience it caused. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, we have discussed your comments with the team and we will be making changes to better serve our guests. We hope you will reconsider a future stay as we would welcome the opportunity to r... read more

Business response:

Thank you for reviewing your stay. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. Your comments in regards to the grab-and-go breakfast offerings have been shared with our Brand Leaders so they have knowledge of our guests' desires regarding the breakfast choices. Also, your feedback will be used to improve our service and facilities moving ahead. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had t... read more

Business response:

Thank you for being our guest. Although you liked our staff, we are sorry you were disappointed with our in-room amenities. Please know to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your room. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

We are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We apologize for not delivering the experience you expected and the inconvenience caused. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management