Extended Stay America Select Suites - Chicago - O'Hare

Business response:

We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will provide us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry for the unpleasant experience you had with our associates. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management 

Business response:

Justin, thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure corrective actions are taken. We value your comment and hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your visit. We're sorry you were unhappy with our housekeeping services. Kindly note, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. However, we're always happy to provide fresh linens and whatever you need during your stay. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management