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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First room smelled like smoke, called front desk and they gave us another room. The 2nd room appeared to be clean but the counters were not wiped down and the head board had hand prints on it.
Business response:
Cecilia, we are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The room looked like it hadn't been cleaned since the last person that stayed there. There was a dirty wash rag with hair all over it in the shower. There was hair all over the bed and towels, and one of the pillows didn't even have a pillow case on it. There was urine on the toilet and on the floor around the toilet. Also, I booked a non-smoking room online and when I got there all they had were smoking rooms.
Business response:
Thank you for choosing our hotel. On behalf of the entire housekeeping team, please accept our sincerest apologies for the service issues you had during your stay. We have processes in place where our housekeeping leaders double check every room prior to its occupancy by the next guest, but we apparently fell short in our processes. We are reviewing them so that we do not have this happen again in the future. Thank you again for bringing this to our attention, and we hope we are given the opportunity to redeem ourselves by h... read more
muy malo, No tenían registrada mi reservación, gracias a expedia me dieron una habitación, estuve 6 noches nunca hicieron limpieza. ofrecen desayuno, 4 días no lo pusieron, el cuarto sucio y no de acuerdo a lo que reservé
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping policy was not shared with you at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. Sincerel... read more
Hotel smelled musty, moldy Breakfast at 8am was a granola bar and empty coffee urns, no kid-friendly drink
Business response:
Thank you for taking the time to review your stay. We are sorry for not meeting your expectations with our breakfast offerings and regret the cleanliness issue you encountered. We have shared your concern with the housekeeping team to be more diligent with their efforts so that such problems are not repeated again. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Was told there would be breakfast. Showed up early. "Ran out of breakfast." But noticed there wasnt even a dining room. False advertisement!!
Business response:
Thank you for being our guest. Getting a good breakfast is an important part of starting your day. We are not certain of the time you visited for breakfast, but we can assure you we will look into what does not sound like a typical experience. We want to be sure all of our guests are able to take advantage of our complimentary amenities. Thank you for bringing this to our attention so we can continue to improve our hotel. We hope the rest of your stay was enjoyable and you will stay with us again whenever you are in the area... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,076 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.