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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The fridge was dirty and the bed wasn’t comfortable at all.
Business response:
Firas, thank you for reviewing your stay. We are sorry for the cleanliness issue you encountered and apologize for the discomfort you had with the mattress. We wish we would have known about this problem as we would have resolved it by changing your room. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Nothingq was special they offered breakfst snd its just cupcakes cokies and coffee
Business response:
We are sorry for the unpleasant stay you had with us and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to determine new breakfast offerings. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
This property was advertised as 2.5 stars, with breakfast... there were no coffee cups the first day, the next two days there was no coffee pot of coffee cups. No coffee maker in the room. The rooms were not made up every day and I was not checked in at Extended rates, regular hotel room rates. No shampoo in the room. I had small guest in the kitchen area that were uninvited (bugs) . I usually do not make negative reviews, but I cannot help myself this time. Especially when Expedia reminded me.
Business response:
Greg, thanks for being our guest. We sincerely apologize for falling short of your expectations for a perfect stay and regret not explaining our policy to you upon arrival. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider a return visit to our ... read more
No coffee/Not clean Very poor cleanliness. No dishes in a studio room at all. No coffee available ANYWHERE in the morning. Would not stay here again.
Business response:
Thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you encountered during your stay. Your feedback regarding the cleanliness and our breakfast, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider a retur... read more
There was no breakfast, unless you count granola bars and coffee as breakfast. That was the main reason I booked this hotel. The location is good though, close to the arena we were going to for a show. The desk worker though was horrendous. Very rude to say the least!
Business response:
Allison, thank you for choosing to stay at our hotel. We are so sorry for your disappointment with our breakfast offerings and for the service issues you encountered. We know our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
Terrible smells and nails in the floor The lobby of the hotel was clean, however, our room was another story. We were placed in a handicap accessible room even though we didn't need one. No big deal on that front. however, when you walked into the room the smell, which I can only describe as the smell of a dead body, was over whelming. The bed was a full size and not a queen and when we sat on the edge of it together, the head of the bed literally popped up off the floor. The wooden bench in the handicapped shower was barely... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
No. Just NO. No. Just no. My flight was out of ORD was delayed overnight and this was the only remaining hotel in the area. This is a sort of “long stay hotel.” The staff is lacking, at best. The rooms are absolutely heinous. Linen smells like burnt smoke, hallways reeek of cigarettes despite a no smoking policy, the kitchen (yes, there is some sort of kitchen) leaks, the walls and doors are very thin, and the bed is just awful. If you’re looking for a Break Bad style motel experience, this is it. I double locked my doors a... read more
Business response:
Tinh, thank you for your review. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have discussed your feedback with the concerned teams, and we're taking immediate actionsto identify why we failed so we can prevent these issues from occurring again. Wehope you will give us a second chance to deliver the type of experience you should always expect from our hot... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,076 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.