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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had booked this room for one night online and had called the hotel to confirm and to let them know we would be arriving later than midnight because our flight was not scheduled to land until 12:15am. They said they would put a note on file. Upon arrival to the hotel the lady told me that we did not have a reservation and that they only had smoking rooms available and that we would have to stay in one of those and pay for it. I had already paid for my non-smoking room online and was not about to pay for a smoking room becau... read more
Business response:
Cassie, we sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you deserve. Sincerely, Hotel Management
The room and hotel in general smelled like stale ramen. Also, it's disconcerting to have a room across the hall with the door draped in Police Line - Do Not Cross tape. The particle-board furniture is not durable nor impervious to water - the room desk was clearly affected.
Business response:
Pete, thank you for being our guest. We are sorry for the difficulties you had with your room. This is not the type of service our hotel is known for, and we extend our apologies. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Ordered non-smoking King bed and confirmed. check in they only had Smoking or handicap. We came in late on flight and called at 3 Pm to tell them to hold room they said okay. However checked in at 2 AM not good!
Business response:
Thank you for taking the time to post your feedback. We are sorry for the problems you experienced while being here and regret the inconvenience it caused. We hope you will choose us again so we can accommodate you with the room of your choice. Sincerely, Hotel Management
Strong cigarette odor I don't recommend this hotel its dirty and it has a strong cigarette odor in the hallway and in the room as well. Not recommended at all
Business response:
Jhon, thank you for your review. Please accept our apologies for the cleanliness issues and for the smoke smell you experienced during your stay. We have discussed your feedback with our housekeeping team, and we’re taking immediate actions to make sure future guests do not encounter the same problems. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Bof ! Hotel réservé en dernière minute suite à la retard d'avion. équipements de la chambre vétustes et en mauvais état (meuble de la kitchenette, lampes non fonctionnelles) donnant un sentiment de saleté.
Business response:
Vincent, please accept our apologies for not meeting your expectations with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you better in the future. Sincerely, Hotel Management
Took forever to check in. Room had a musty, sweaty smell. Pillows didn’t smell fresh. Carpet was dingy much of the odor may be coming from it
Business response:
Glen, thank you for being our guest. We sincerely apologize for the issue you encountered at the time of check-in and the housekeeping problems which impacted your stay. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Bridget, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Full breakfast was not available. Refreshment is what was available. I had to get complementary water from the reception and I have to ask rather them available in rooms. I have to ask and get utensils from the reception. They shall be in the room. No guest wants to enter room tired and look for basic things. Shattel was not available
Business response:
We appreciate you taking the time to post a review. We are sorry you were unhappy with our hotel policy and regret the inconvenience it caused. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, we have discussed your comments with the team and we will be making changes to better serve our guests. We hope you will reconsider a future stay as we would welcome the opportunity to r... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,026 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.