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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I've stayed at Extended Stays before and never had a problem. They serve the purpose of being a place to sleep at a very affordable price but this was the worst/uncleanliest hotel experience. Ants in the room, crumbs in random places in the room and also in the kitchen area, certain places throughout the room looked like they hadn't been wiped clean in ages (there was literally thick dust and dirt covering areas on tables, lamps) and a spot on the bed spread. The cleanest part of the room was the bathroom. The only thing wro... read more
Business response:
Ally, please accept my sincere apology for the difficulties you encountered in your room. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are sorry if any inconvenience you had while here. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Very rundown room. No daily cleaning and when you run out if items (clean towels:toilet paper) you have to go down to lobby and wait for someone to see you on the big tv screen to provide you with items. Bathroom ceiling caved in by the shower- floor sticky very dark room made hard to work on PC, no place to eat in the room and no dishes, utensils. Wish this was all mentioned when offering hotel in your site. Very disappointed
Business response:
Rocky, please accept our sincerest apologies for the issues you encountered with our hotel policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Once more, we do apologize a... read more
The fridge was dirty and the bed wasn’t comfortable at all.
Business response:
Firas, thank you for reviewing your stay. We are sorry for the cleanliness issue you encountered and apologize for the discomfort you had with the mattress. We wish we would have known about this problem as we would have resolved it by changing your room. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Nothingq was special they offered breakfst snd its just cupcakes cokies and coffee
Business response:
We are sorry for the unpleasant stay you had with us and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to determine new breakfast offerings. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
This property was advertised as 2.5 stars, with breakfast... there were no coffee cups the first day, the next two days there was no coffee pot of coffee cups. No coffee maker in the room. The rooms were not made up every day and I was not checked in at Extended rates, regular hotel room rates. No shampoo in the room. I had small guest in the kitchen area that were uninvited (bugs) . I usually do not make negative reviews, but I cannot help myself this time. Especially when Expedia reminded me.
Business response:
Greg, thanks for being our guest. We sincerely apologize for falling short of your expectations for a perfect stay and regret not explaining our policy to you upon arrival. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider a return visit to our ... read more
No coffee/Not clean Very poor cleanliness. No dishes in a studio room at all. No coffee available ANYWHERE in the morning. Would not stay here again.
Business response:
Thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you encountered during your stay. Your feedback regarding the cleanliness and our breakfast, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider a retur... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,026 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.