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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The whole experience was bad. Airport hotel that stopped running a shuttle to the airport last month. A kitchenette room with not a single glass, plate, cookware, not even a plastic cup in the wrapper in the bathroom. Furniture was dusty and bed spread had stains on it. Wanted to check out and find a different place, but everything was full in the area and thought getting $ back from Expedia would be a hassle. Oh, and was there for 2 nights and they didn't even come in and make the bed on day 1. This place is the pits.
Business response:
Thank you for the review of our hotel. We sincerely apologize for the difficulties you experienced during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have shared your concerns with the appropriate teams, and we’re taking corrective steps to prevent such situations from happening again. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
It was clean but they had no dishes to eat off of or cook with. Every Morning they were out of coffee.
Business response:
Thank you for being our guest. We apologize for the inconvenience you had due to our dishware policy and that you were unable to take advantage of your grab-and-go breakfast. Please know the kitchenware for your room is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to our guests upon request. We are not certain of the time you visited for breakfast, but we can assure you we will look into what does not sound like a typical experience. We appreciate you bringing this to o... read more
Low Rating Hotel was outdated and well worn. Front desk staff was not present for checkin or checkout. Left the room keys and called later to checkout. Bedsheets were stained and had hairs on them.
Business response:
Thank you for the review of our hotel. We sincerely apologize for the difficulties you experienced during your stay with us. We have alerted our maintenance staff to your concerns, and we will be more proactive replacing items that are beginning to show wear. We will also reinforce with the team that being responsive to our guests' needs is our highest priority. We hope you will allow us the opportunity to restore your faith in our hotel on your next visit to this area. Sincerely, Hotel Management
La perdona que atendió en el registro, llegamos a la media noche, fue muy grosera, poco espíritu de servicio y despota
Business response:
Thank you for leaving a review. We are disappointed to know about the issues you had with one of our associates, and we sincerely apologize for your unpleasant experience. Please know we provide thorough training for all staff, and we will redouble our efforts. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust, and we hope you will give us that chance in the future. Sincerely, Hotel Management
Unclean and in need of refurbishment First room we had to be moved as hair in the bed. Place was dirty and dusty. Inside cupboards were filthy and place was covered in dust. Telephone and lamps looked as they’d never been cleaned. The carpets in room was so dirty made your socks black. I definitely got couple of flea bites around my ankles. Breakfast was horrendous. Muffins and cereal bars and coffee or hot water. Which you’d have to ask to replenish. Staff was friendly and helpful. Picture shows one of the lamps in room. To... read more
Business response:
Janine, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Before I travel to Chicago, my husband called to the hotel and they said that they didn’t have shuttle, but actually they have. I paid $24,00 from the airport to there. The breakfast was a joke, just coffee, hot water, granola bars and muffins, nothing else.
Business response:
Thank you for being our guest. We are sorry for the difficulties you experienced while staying with us. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Room wasnt ready at check in, when room was ready it was not even clean. Seemed like the sheets were just used and they just made the bed. Counters were nasty, not even wiped down
Business response:
We sincerely apologize for the inconvenience you encountered in your room. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hot... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,076 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.