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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon check in they assigned us to a room already occupied. We woke the other guest already in the room when trying to open the door. Upon getting a room, we had no glassware (plastic or otherwise), no ice machine available for our refreshments and the continental breakfast was lousy - packaged muffins and granola bars. Witnessed a housekeeping employee pocket 3 of the muffins leaving only one left for guests.
Business response:
Thank you for your feedback about your stay at our hotel. We apologize for the poor service you received. We have shared your comments with my team to ensure we meet the high standards you should expect from us every single stay. We are committed to making sure we do not repeat what you experienced and hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
Smelled like smoke. Dirty rooms. People were complaining about rooms being dirty. Cleanliness overall was not good.
Business response:
Thank you for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. S... read more
We requested a non smoking room and they gave us a non smoking room that was on a floor with smoking rooms. You could smell smoke when you got off the elevator and down the hallways. I requested a non smoking room due to a medical condition and was told they couldn't give me a room on a different floor. The room itself was ice cold in the middle of winter in Chicago because the room's windows were left open and the heat was turned off, not down but off. There was hair in our shower around the drain and we had no washclothes ... read more
Business response:
Thank you for the review of our hotel. We sincerely apologize for the difficulties you experienced during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have shared your concerns with the appropriate teams, and we’re taking corrective steps to prevent such situations from happening again. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
the worst expierence ive ever had in hotel the service was terrible they only have one shuttle for both hotels and if u dont know about it they will let you hang
Business response:
Jessica, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
The wouldn't let us check in because they were full
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you back in the future. Sincerely, Hotel Management
Found bedbugs in my room then it was problems speaking with a manager
Business response:
Dear Guest, we are so very sorry for the unwelcome visitors in your suite. We have regularly scheduled pest control treatments in place to prevent such an occurrence and we are sorry for what you experienced. Thank you for letting us know so we can act quickly. Please reach out to us directly at the hotel so that we can obtain your guest information and room number. We look forward to speaking to you and for the opportunity to leave you with a more favorable impression of our hotel. Sincerely, Hotel Management
very disapointing. first time we went inside , roaches were scurrying out. i can't believe it . very very poor cleaning service . when we said to the front desk , the man standing there really did not care about what was going on . the good part was that he switched a room for us when we wanted to. why did we come here . california was better way better . this was not the kind of hotel we expected . i would have gone to any hotel than this one . people DO NOT GO THERE
Business response:
Thank you for your review. We sincerely apologize for the cleanliness and service issues you encountered while you were here. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to be more diligent with our efforts moving forward. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We have also asked our pest control provider to service your room immediately. We hope to have a future oppo... read more
DISGUSTING, the room wasn’t even clean when they gave it to me. I walked into a dirty room. Bed not made. Toilet not flushed and seat was up. The floor was a mess. It was disgusting.
Business response:
We sincerely apologize for the cleanliness issue you encountered in your room while you were here. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,047 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.