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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
appliances didn't work and there was no breakfast as indicated.
Business response:
Thank you for reviewing your stay. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. Your comments in regards to the grab-and-go breakfast offerings have been shared with our Brand Leaders so they have knowledge of our guests' desires regarding the breakfast choices. Also, your feedback will be used to improve our service and facilities moving ahead. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had t... read more
Nice staff No Cups in the room Need pots and pans in room for cooking
Business response:
Thank you for being our guest. Although you liked our staff, we are sorry you were disappointed with our in-room amenities. Please know to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your room. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
We are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We apologize for not delivering the experience you expected and the inconvenience caused. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Not a great time.. No shuttle. Smelled of smoke. Ripped off by a cab driver. Missed flight connection. Rough trip.
Business response:
Ryan, we’re disheartened to read your review. Please accept our apologies for the problems you encountered. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, and we fell short in making that happen for you. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, Hotel Management
Business response:
Alvaro, we are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Room that we get, isn't clean. It was very small when you walk in and there was some beacon on the stove.
Business response:
Thank you for taking the time to rate your stay. We make every effort to provide clean, comfortable accommodations and excellent service, but we clearly fell short. We hope you will accept our apologies for not living up to your expectations and consider giving us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Horrible service The shuttle picked me up, the driver said next to nothing. The shuttle smelled like an ashtray. When I asked the driver how I was to know which building I was staying in, he said “go in and ask, if not this one walk over to the other building. I walkedover to the other building. I stood at the front desk for several minutes, when I told him I had a reservation there, he didn’t bother looking in the system, but, based on 2 other room reservations laying on the counter, he advised me to go to the other buildin... read more
Business response:
Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize that this was not your experience. Your concerns have been shared with our team, and we are looking into where we went wrong and making changes to our processes to better serve our guests. Thank you for choosing us for your stay. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
South vs north and no airport shuttle Sign by the road unlit and property difficult to find. 2 locations of same hotel and named same...went to wrong one. Also expedia advertised free airport shuttle. Not true. I chose this property because of shuttle. Hotel front desk says it is only available at north (= building next to this) for higher room rate...i feel cheated.
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We're sorry for your experience. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,026 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.