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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was a roach in the bathroom. The room smelt so bad. No daily housekeeping. Uncomfortable bed. I will never stay here again
Business response:
Stawni, thank you for posting a review of your stay. We apologize for the odor you encountered and for the inconvenience you had due to the roaches in your room. Please be assured that we have discussed your feedback with our housekeeping team, and we're working with them to remove the smell from the room.We have also asked our pest control provider to service our hotel immediately.Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Staff was slow to respond to guests, several folks were waiting around for the morning coffee and someone had to ask for more to be made. At check in, we needed to alert the host that we were standing in the lobby waiting for assistance. Very unusual experience with staff at a hotel.
Business response:
Mark, thank you for the feedback about your stay at our hotel. We apologize for our staffing service not meeting your expectations. To make sure this does not happen again, we are actively working with our staff to improve our guest experience. We appreciate your comments as they will only help us improve, and we hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management
Bad smell
Business response:
Thanks for being our guest. We apologize on behalf of our entire team as your stay was compromised due to the odor issue you experienced while you were here. Your concern is discussed with our housekeeping department to revisit our deep cleaning program with an effort to ensure our future guests are not similarly impacted. Please give us another chance to provide you with a much better experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
It was not a clean room. The property next door had cleaner rooms.
Business response:
Thank you for being our guest. We apologize for the cleanliness issue. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I had booked this room for one night online and had called the hotel to confirm and to let them know we would be arriving later than midnight because our flight was not scheduled to land until 12:15am. They said they would put a note on file. Upon arrival to the hotel the lady told me that we did not have a reservation and that they only had smoking rooms available and that we would have to stay in one of those and pay for it. I had already paid for my non-smoking room online and was not about to pay for a smoking room becau... read more
Business response:
Cassie, we sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you deserve. Sincerely, Hotel Management
The room and hotel in general smelled like stale ramen. Also, it's disconcerting to have a room across the hall with the door draped in Police Line - Do Not Cross tape. The particle-board furniture is not durable nor impervious to water - the room desk was clearly affected.
Business response:
Pete, thank you for being our guest. We are sorry for the difficulties you had with your room. This is not the type of service our hotel is known for, and we extend our apologies. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Ordered non-smoking King bed and confirmed. check in they only had Smoking or handicap. We came in late on flight and called at 3 Pm to tell them to hold room they said okay. However checked in at 2 AM not good!
Business response:
Thank you for taking the time to post your feedback. We are sorry for the problems you experienced while being here and regret the inconvenience it caused. We hope you will choose us again so we can accommodate you with the room of your choice. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,076 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.