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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst experience I checked in when I got to my room, the room was a mess no one cleaned so I went to frond desk they gave me another room when I got there same thing the room was dirty from previous people that were there before me! I called downstairs they told me they have no more rooms available so I had to stay in the dirty room !!!
Business response:
Dashmir, thank you for evaluating your stay with us. We sincerely apologize for the cleanliness issues you encountered in both of your rooms. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and hope you will give us another opportunity to welcome you back. Sincerely, Hotel Management
There were bedbugs and the sheets had stains all over them. This is the most unclean hotel I’ve ever stayed in. Do not stay here!
Business response:
Dear Leeza, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Never stay at Extended Stay America again We forgot our ipad at the hotel, then we called back the same day. The receptionist told us to call back the next day because they needed to find it. So we called back the next day, the receptionist told us that they have the ipad and that will hold for us. So the following week, we came back pick it up, and when we showed up, he told us that they cannot find it! I am very unhappy with the whole situation! Basically, our ipad was stolen from us by the hotel! I am very upset and will ... read more
When we reserved our room, it stated that it had airport shuttle. This service was discontinued without our knowledge. $20 taxi ride. First room: filthy. Sheets were not changed. Evidence of bedbugs. Had long dark hairs. Bathroom filter disgusting. Bathtub very dirty. Was given a second room. We had to do all moving ourselves. Bottom bed sheet wasnt tucked in. I lifted it up to see massive pee stains.
Business response:
Dear Eliz, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The room was uncleaned when I came. The sheets were off the bed, the lights did not work. I arrived at 7pm not in the morning so everything should have been done. additionally the halls smelled of cigarettes
Business response:
Thank you for choosing to stay with us and for sharing your concerns. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with our housekeeping and maintenance departments to make sure corrective actions are taken. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,076 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.