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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
when got into the room trush did not cleaned，sheets are not in order，looks some one used the room
Business response:
Justin, thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure corrective actions are taken. We value your comment and hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
I dislike that rooms were never cleaned during days of our stay They only have housekeeper coming once a week
Business response:
Thank you for posting a review of your visit. We're sorry you were unhappy with our housekeeping services. Kindly note, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. However, we're always happy to provide fresh linens and whatever you need during your stay. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
First room smelled like smoke, called front desk and they gave us another room. The 2nd room appeared to be clean but the counters were not wiped down and the head board had hand prints on it.
Business response:
Cecilia, we are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The room looked like it hadn't been cleaned since the last person that stayed there. There was a dirty wash rag with hair all over it in the shower. There was hair all over the bed and towels, and one of the pillows didn't even have a pillow case on it. There was urine on the toilet and on the floor around the toilet. Also, I booked a non-smoking room online and when I got there all they had were smoking rooms.
Business response:
Thank you for choosing our hotel. On behalf of the entire housekeeping team, please accept our sincerest apologies for the service issues you had during your stay. We have processes in place where our housekeeping leaders double check every room prior to its occupancy by the next guest, but we apparently fell short in our processes. We are reviewing them so that we do not have this happen again in the future. Thank you again for bringing this to our attention, and we hope we are given the opportunity to redeem ourselves by h... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,047 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.