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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I went there in a thunderstorm night O'Hare. Lots of unexpected guests showed up. The staffs and the PC system didn't seem to be able to handle the situation. They gave me a room with a guest already in. I returned the keycard in the morning and found out my flight was cancelled. I was not allowed to check back in. Shuttle bus only runs certain time of the day.
Business response:
Thank you for your feedback. We want to apologize for failing to provide the level of service and comfort you should have received. We have shared your concerns with the concerned teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Not the most pleasant experience. Upon arriving at O'Hare air port I hopped on my Expedia app & booked this hotel last minute. When I arrived to the hotel the lady at the counter told me she did not have any record of my stay because it was already after midnight, I showed her the receipt on my phone but she could not help me. I was exhausted, and needed to get some rest so I ended up paying again for the stay that night. When I woke up the next morning I wanted to speak to a manager, but no one was at the counter.
Business response:
Please accept our apologies for the issue you experienced at our front desk. We have service training in place for our associates, so we're sorry this was not handled correctly. We are taking measures to ensure the complete satisfaction of our valued guests going forward. We hope you will give us another chance to demonstrate the excellent hospitality that should have been provided to you on this visit. Sincerely, Hotel Management
Business response:
Lissette, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Bad service and very dirty First, housekeeping wakes you up at 8 am. The front desk said it’s their policy to wake people at 8 AM Because that’s when Housekeepers comes in. And she said it with an attitude. The class of people that go there are very scary. It has local people that go there to party and drink and smoke drugs.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Brent, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Checked into the hotel, the front desk person was not personable, seemed unhappy about being there. He was very short and unwelcomimg. Once in the room discovered there was no local restaurant information, no phone book. No information booklet or guide as one would normally find in a room. Went to shower, there was no hot water, and the tub wouldn't drain. When we called the front desk we were told there was no maintenance staff on-site and that nothing could be done. We were not offered another room, no apology or any solut... read more
Business response:
Thanks for being our guest. Please accept our sincere apologies for the problems you encountered while you were here. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate actions to identify why we failed so we can prevent these issues from occurring again. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Completely not what Expedia indicated was provided Reserved a NON-smoking room with king size bed. Got a horribly smelly smoking room with a queen or full size bed that was very uncomfortable. Even my pajamas smelled like smoke just from staying there. Terrible and the hotel said that's how Expedia works. You don't necessarily get the room you want you get whats available. Really? Well then buy beware.
Business response:
Please accept our apologies that we failed to accommodate you with the room of your choice and for the inconvenience you had due to the smoke odor in your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. We would love to welcome you back and provide you with the room of your preference on your next visit. Sincerely, Hotel Management
Spend a few extra bucks for someplace else Close to O’Hare, which might be one of the few things going for this place. Grab and go breakfast is pathetic, and there was no bottled water in the vending machines.
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
**Disgusting and Dirty, Do not stay here!!** Room smelled of male cologne and pot smoke. Bed looked to be re-made after someone slept in it. Vomit in the elevators and no amenities in the room. Trash left in the garbage and in the refrigerator. Internet was intermittent. Worst stay ever....
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,026 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.