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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a great time.. No shuttle. Smelled of smoke. Ripped off by a cab driver. Missed flight connection. Rough trip.
Business response:
Ryan, we’re disheartened to read your review. Please accept our apologies for the problems you encountered. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, and we fell short in making that happen for you. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, Hotel Management
Business response:
Alvaro, we are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Room that we get, isn't clean. It was very small when you walk in and there was some beacon on the stove.
Business response:
Thank you for taking the time to rate your stay. We make every effort to provide clean, comfortable accommodations and excellent service, but we clearly fell short. We hope you will accept our apologies for not living up to your expectations and consider giving us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Horrible service The shuttle picked me up, the driver said next to nothing. The shuttle smelled like an ashtray. When I asked the driver how I was to know which building I was staying in, he said “go in and ask, if not this one walk over to the other building. I walkedover to the other building. I stood at the front desk for several minutes, when I told him I had a reservation there, he didn’t bother looking in the system, but, based on 2 other room reservations laying on the counter, he advised me to go to the other buildin... read more
Business response:
Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize that this was not your experience. Your concerns have been shared with our team, and we are looking into where we went wrong and making changes to our processes to better serve our guests. Thank you for choosing us for your stay. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
South vs north and no airport shuttle Sign by the road unlit and property difficult to find. 2 locations of same hotel and named same...went to wrong one. Also expedia advertised free airport shuttle. Not true. I chose this property because of shuttle. Hotel front desk says it is only available at north (= building next to this) for higher room rate...i feel cheated.
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We're sorry for your experience. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Business response:
Pedro, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Disappointing There was garbage in the garbage can when I arrived (including liquid from a soft drink) and I had to take out that and my own garbage during my stay, The heater/A/C was very loud and difficult to get a steady temperature. The grab and go breakfast was gone at 6:30 a.m. When I stay for a whole week, I don't expect a whole lot but I was disappointed from day 1. I'll pay a little more or go a little farther to stay somewhere else.
Business response:
Marty, thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to th... read more
Not an airport hotel The hotel claimed to be an O'hare airport hotel,however they have no shuttle to the airport. The people at the desk told us they could call us a taxi in the morning. We came down to the lobby and there was a sign that said none would be on duty. The ladies in the lobby were lazy. I had to talk them into giving me a copy of my reciept. I think they were actually asleep when they were suppose to be on duty in the morning. Luckily I was able to find a taxi. This is not an airport hotel.
Business response:
Tom, we are sorry for not meeting your expectations and for the issues you experienced with our front desk service. Please be assured these are isolated incidents and do not reflect our usual hospitality and service. We are sorry your stay was not ideal, and we hope you will give us an opportunity to provide you with a more satisfying experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,076 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.