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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Es un hotel en buena ubicación pero el precio lo dice todo en 5 dias no isieron la limpieza y el dia de entregar el cuarto pasaron como alas 8 y media tocando mui fuerte
Business response:
Alberto, we are disappointed to see your review and rating. Being an Extended Stay, our housekeeping is done on a weekly basis to respect the privacy of our guests, offering least disturbance to their home-like stay, and we offer this service on request at a minimal fee. We are sorry this was not communicated to you on your arrival. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Why I was disappointed The bus shuttle time pick up was inconvenient, plus when the shuttle arrive there’s no one comes out or even shouts names to make sure they are not leaving behind any of the hotel guest but other bus shuttles do. The hotel said it included breakfast which they shouldn’t because all they serve is tea, coffee, bars and packaged muffins. It was a more like a morning snack not breakfast and water was given the rooms.
Business response:
Krissy, thanks for being our guest. We apologize for the inconvenience caused with regard to the shuttle service and the disappointment you had with our breakfast offerings. Your feedback is discussed with the concerned individuals to deliver top-notch service and facilities going ahead. Please consider giving us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Aviod this place The staff was rude and not helpful in any way. there was no where to park because no one had cleared the parking lot for people staying at the facility. we had to find a shovel and shovel out a parking spot so we could stay at the facility because when we brought it up to the staff and manager we were told not our problem. when we got into our room the floor in the kitchenette and bathroom were covered with dead ants and a film from the insecticide they had used to kill them. We went to the desk to tell them... read more
Business response:
Jerry, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you and your wife. Sincerely, Hotel Management
The hotel parking wasnt clean !! There was hell of snow barring cars in the parking lot including mines i am not a happy customer i would like a refund or discount on the hotel
Business response:
Xena, we apologize for the inconvenience you encountered with our parking facility. We have shared your feedback with the concerned team to ensure this does not happen again. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Worst service and absolutely don't give a crap!!!! I scheduled pick up at 8:15PM for the shuttle. They agreed and did not show up till 9:15 PM. They did not have hair dryer in the room. When I asked at check-in they said it was in the room...It was not!!! I had to go down to get it...No hand or wash towels either... The front desk didn't care and treated me like they didn't give a hoot... Staff is the worst that I have seen in 30 years...
Business response:
Thank you for your feedback. Please accept our apologies as well every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we're sorry that did not happen in your instance. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hote... read more
Eh.. There’s a lot of noise at night that doesn’t help you sleep. The toilet didn’t flush for some reason. I woke up with bug bites on my left arm and leg
Business response:
Brandon, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, ... read more
I never write reviews but terrible hotel - beds terrible - hard to find - they have two address next to each other and charge different prices. THERE is no breakfast. pay the extra $10 or $20 dollars and stay at a better place - the beds were from the 1970's - I can't believe anyone would pay to say there long term.
Business response:
Please accept our sincere apologies for the issues you had with the comfort of your bedding and that our complimentary grab-and-go breakfast did not live up to your expectations. We will follow up on your concerns to ensure we are doing everything possible to better serve our guests. We regret and hope you will give us a chance to impress you on a future date. Sincerely, Hotel Management
Great, friendly staff. Clean with a comfy bed. Had an issue with toilet not filling (thus not flushing) and called front desk. Maintenance arrived in under 5 minutes, fixed it, but problem recurred (due to a new anti-overflow device they had installed throughout the hotel). Windows difficult to close fully. Property could use some updating to the rooms, but it is a very good value, overall.
Business response:
Thank you for your feedback. We are pleased to know you had a pleasant visit and were impressed with the attentive service provided by our staff. However, we are sorry for the issues you maintenance issues you had while being here and regret the inconvenience it caused. We have shared your concern in regard to the room with our team in an effort to improve our service as well as facilities moving forward. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Ho... read more
Below Average Hotel near O’hare The Hotel has decent rooms with kitchen. However there are some big negatives for this hotel: 1. It says it serves free breakfast, which is not true. In the morning, they will keep coffee and 5-6 muffins at reception and that’s what they call breakfast. 2. Staff at reception were very rude and didn’t entertain properly. You ask anything and they will react as if they are doing a favor to you. 3. I checked in around 8 pm (had already informed them about late check in) and asked for infant crib ... read more
Business response:
Vishal, thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,026 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.