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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This extended stay was very dirty! The dust all over the room was very thick and there was a very unpleasant odor, had I not been there for a funeral and had time to change hotels I would have. I changed rooms 3 times. I finally went to Walgreens and purchased Lysol wipes and fabreeze. The staff was extremely accommodating and understanding. They have a great team working there!
Business response:
Connie, thank you very much for staying at our hotel. We apologize for the cleanliness issues you encountered while you were here. We have processes in place to double check our rooms before we mark them off as clean and ready, so what you encountered is not a normal occurrence. We're working with our housekeeping team to see where we fell short, and are making necessary adjustments in our procedures so that this can be prevented from happening again. On the positive note, we are happy that our staff did their best to accomm... read more
near O'hare, but that's all tv broken, no repair carpets dirty granola bars for "continental breakfast"
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Unfriendly check in. Poor quality bed linens. The online sight said breakfast which consisted of packaged granola bars and coffee, but the coffee dispensers were empty. There was no ice machine.
Business response:
Thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We would like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Business response:
Jorge, thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
I stayed in the Extended Stay America for 2 nights. On the first morning they didn't have cups for Tea/Coffee and therefore you can't take that. To my surprise the next day they didn't even setup the breakfast counter as they still didn't had the cups. Since no breakfast was served I demanded compensation for the same. Hotel management was rude and don't seem to care. I will never ever stay in Extended Stay America again.
Business response:
Mayank, we apologize for the issue you had with our breakfast service and for the inconvenience you encountered due to the behavior of our associates. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
I went there in a thunderstorm night O'Hare. Lots of unexpected guests showed up. The staffs and the PC system didn't seem to be able to handle the situation. They gave me a room with a guest already in. I returned the keycard in the morning and found out my flight was cancelled. I was not allowed to check back in. Shuttle bus only runs certain time of the day.
Business response:
Thank you for your feedback. We want to apologize for failing to provide the level of service and comfort you should have received. We have shared your concerns with the concerned teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Not the most pleasant experience. Upon arriving at O'Hare air port I hopped on my Expedia app & booked this hotel last minute. When I arrived to the hotel the lady at the counter told me she did not have any record of my stay because it was already after midnight, I showed her the receipt on my phone but she could not help me. I was exhausted, and needed to get some rest so I ended up paying again for the stay that night. When I woke up the next morning I wanted to speak to a manager, but no one was at the counter.
Business response:
Please accept our apologies for the issue you experienced at our front desk. We have service training in place for our associates, so we're sorry this was not handled correctly. We are taking measures to ensure the complete satisfaction of our valued guests going forward. We hope you will give us another chance to demonstrate the excellent hospitality that should have been provided to you on this visit. Sincerely, Hotel Management
Business response:
Lissette, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,076 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.