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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad service and very dirty First, housekeeping wakes you up at 8 am. The front desk said it’s their policy to wake people at 8 AM Because that’s when Housekeepers comes in. And she said it with an attitude. The class of people that go there are very scary. It has local people that go there to party and drink and smoke drugs.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Brent, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Checked into the hotel, the front desk person was not personable, seemed unhappy about being there. He was very short and unwelcomimg. Once in the room discovered there was no local restaurant information, no phone book. No information booklet or guide as one would normally find in a room. Went to shower, there was no hot water, and the tub wouldn't drain. When we called the front desk we were told there was no maintenance staff on-site and that nothing could be done. We were not offered another room, no apology or any solut... read more
Business response:
Thanks for being our guest. Please accept our sincere apologies for the problems you encountered while you were here. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate actions to identify why we failed so we can prevent these issues from occurring again. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Completely not what Expedia indicated was provided Reserved a NON-smoking room with king size bed. Got a horribly smelly smoking room with a queen or full size bed that was very uncomfortable. Even my pajamas smelled like smoke just from staying there. Terrible and the hotel said that's how Expedia works. You don't necessarily get the room you want you get whats available. Really? Well then buy beware.
Business response:
Please accept our apologies that we failed to accommodate you with the room of your choice and for the inconvenience you had due to the smoke odor in your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. We would love to welcome you back and provide you with the room of your preference on your next visit. Sincerely, Hotel Management
Spend a few extra bucks for someplace else Close to O’Hare, which might be one of the few things going for this place. Grab and go breakfast is pathetic, and there was no bottled water in the vending machines.
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
**Disgusting and Dirty, Do not stay here!!** Room smelled of male cologne and pot smoke. Bed looked to be re-made after someone slept in it. Vomit in the elevators and no amenities in the room. Trash left in the garbage and in the refrigerator. Internet was intermittent. Worst stay ever....
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Es un hotel en buena ubicación pero el precio lo dice todo en 5 dias no isieron la limpieza y el dia de entregar el cuarto pasaron como alas 8 y media tocando mui fuerte
Business response:
Alberto, we are disappointed to see your review and rating. Being an Extended Stay, our housekeeping is done on a weekly basis to respect the privacy of our guests, offering least disturbance to their home-like stay, and we offer this service on request at a minimal fee. We are sorry this was not communicated to you on your arrival. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Why I was disappointed The bus shuttle time pick up was inconvenient, plus when the shuttle arrive there’s no one comes out or even shouts names to make sure they are not leaving behind any of the hotel guest but other bus shuttles do. The hotel said it included breakfast which they shouldn’t because all they serve is tea, coffee, bars and packaged muffins. It was a more like a morning snack not breakfast and water was given the rooms.
Business response:
Krissy, thanks for being our guest. We apologize for the inconvenience caused with regard to the shuttle service and the disappointment you had with our breakfast offerings. Your feedback is discussed with the concerned individuals to deliver top-notch service and facilities going ahead. Please consider giving us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Aviod this place The staff was rude and not helpful in any way. there was no where to park because no one had cleared the parking lot for people staying at the facility. we had to find a shovel and shovel out a parking spot so we could stay at the facility because when we brought it up to the staff and manager we were told not our problem. when we got into our room the floor in the kitchenette and bathroom were covered with dead ants and a film from the insecticide they had used to kill them. We went to the desk to tell them... read more
Business response:
Jerry, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you and your wife. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,076 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.