This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to the airport The room was very dirty there was hair all over the bathroom floor in the room itself was not in good condition. The bearing was in very poor condition long overdue for a change
Business response:
Please accept our sincere apologies for not living up to your expectations for an excellent stay. We regret the inconvenience you encountered in your room. Your concern with regard to cleanliness is discussed with our housekeeping to ensure this isn’t repeated. We have also shared your feedback concerning the condition of your room with appropriate individuals in our organization as we begin formulating plans for future renovations. Please consider giving us a chance in the near future so we can provide you with the stay you... read more
Not a good place to stay. Run down and NOT well kept.
Business response:
Michael, please accept our apologies for not meeting all of your expectations and regret the inconvenience caused. Your review will be taken as a tool to ensure that all procedures within the respective departments are being followed. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Close to the AirPort but the room was too old. The bed was not comfortable as it should be specially this is a hotel near a busy AirPort. There are 3 tiny pillows that when you use it, feels like you don't have pillow on your head. They Need to upgrade the whole room.
Business response:
I apologize that we failed to provide you an exceptional stay. We are very sorry you were not pleased with our bed and your room. Your feedback will be shared with our appropriate department heads as we begin formulating plans for future upgrades. I hope you will return so we can make it up to you. Sincerely, Hotel Management
Worst Check-in/ Front desk/ Hotel Rooms The Front Desk Lobby was not friendly enough and it was always loud due to some machines that were running 24 hours. The Check-in was not easy enough and I had to call you guys (hotels.com), to co-ordinate and you guys have to send a fax to confirm the reservation. I had to do the same thing when extending the stay for 2 more days. The issue continued during the check-out on Friday as well. The manager at the front desk (Ms.Theresa) was not friendly and they denied Housekeeping, in sp... read more
Business response:
We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Hotel muito fraco Não vou falar sobre o hotel pois o único ponto bom é o seu staff, que é bem atencioso. Não ficaria jamais nesse hotel.
Business response:
Luiz, thank you for your review. Although you were satisfied with the service provided by our staff, we are so sorry we missed meeting some of your expectations while you were here. We will revisit all the areas in which we fell short and will take corrective steps in an effort to improve ourselves. Please consider coming again so we can deliver you a much better experience. Sincerely, General Manager
Not good Charged for not requested service Not cleaned the room and changed towels Breakfast poor
Business response:
We strive to consistently deliver exceptional service, so we apologize that your experience with us was disappointing. Rest assured we will follow up on your concerns to ensure we are well poised to serve you better during your next stay. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Disappointing Stayed here for a quick day trip back and forth. Said it had been renovated. First building I was I. Terrible. Asked to be moved and got renovated building. When I got back from trip waited for shuttle and never saw it. I called several times to see if they would pick me up and. I ended up having to take a cap which they did pay for. s said the shuttle had been there and inmisses it. Only a 10-15 min drive but he would. It come Back. Will not return there
Business response:
Thank you for selecting our hotel for your stay. We are pleased to offer our airport shuttle as a convenience for our guests, but we certainly apologize for the issues you experienced and for your inconvenience. We sincerely hope you will reconsider and stay with us again as we would love the opportunity to provide you with the hospitality you deserve. Sincerely, General Manager
Upgrade Needed This place was short staffed, the hotel looks run down, some towels had hair and dirt on them, and service could have been better. Don't think I'd stay there again.
Business response:
Thank you for your candid review. It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. Please visit us again so we can restore your faith in our hotel and provide you with the hospi... read more
Smelled like a boys locker room Hotel had no room service No ice machine Fire alarm at 3:00am Elevator dirty for 5 days
Business response:
First and foremost, I would like to offer you my apologies for the inconveniences that you experienced during your stay with us. We are concerns in regard to the cleanliness will be shared with the housekeeping team in an effort to improve our service and facilities. Although our this service was done on the weekly basis to the respect the privacy of guest, we are happy to provide this to you at a minimal fee on your request. We will be sure our front desk communicates this more clearly going forward. I would like to inform ... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,026 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.