This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel parking wasnt clean !! There was hell of snow barring cars in the parking lot including mines i am not a happy customer i would like a refund or discount on the hotel
Business response:
Xena, we apologize for the inconvenience you encountered with our parking facility. We have shared your feedback with the concerned team to ensure this does not happen again. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Worst service and absolutely don't give a crap!!!! I scheduled pick up at 8:15PM for the shuttle. They agreed and did not show up till 9:15 PM. They did not have hair dryer in the room. When I asked at check-in they said it was in the room...It was not!!! I had to go down to get it...No hand or wash towels either... The front desk didn't care and treated me like they didn't give a hoot... Staff is the worst that I have seen in 30 years...
Business response:
Thank you for your feedback. Please accept our apologies as well every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we're sorry that did not happen in your instance. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hote... read more
Eh.. There’s a lot of noise at night that doesn’t help you sleep. The toilet didn’t flush for some reason. I woke up with bug bites on my left arm and leg
Business response:
Brandon, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, ... read more
I never write reviews but terrible hotel - beds terrible - hard to find - they have two address next to each other and charge different prices. THERE is no breakfast. pay the extra $10 or $20 dollars and stay at a better place - the beds were from the 1970's - I can't believe anyone would pay to say there long term.
Business response:
Please accept our sincere apologies for the issues you had with the comfort of your bedding and that our complimentary grab-and-go breakfast did not live up to your expectations. We will follow up on your concerns to ensure we are doing everything possible to better serve our guests. We regret and hope you will give us a chance to impress you on a future date. Sincerely, Hotel Management
Great, friendly staff. Clean with a comfy bed. Had an issue with toilet not filling (thus not flushing) and called front desk. Maintenance arrived in under 5 minutes, fixed it, but problem recurred (due to a new anti-overflow device they had installed throughout the hotel). Windows difficult to close fully. Property could use some updating to the rooms, but it is a very good value, overall.
Business response:
Thank you for your feedback. We are pleased to know you had a pleasant visit and were impressed with the attentive service provided by our staff. However, we are sorry for the issues you maintenance issues you had while being here and regret the inconvenience it caused. We have shared your concern in regard to the room with our team in an effort to improve our service as well as facilities moving forward. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Ho... read more
Below Average Hotel near O’hare The Hotel has decent rooms with kitchen. However there are some big negatives for this hotel: 1. It says it serves free breakfast, which is not true. In the morning, they will keep coffee and 5-6 muffins at reception and that’s what they call breakfast. 2. Staff at reception were very rude and didn’t entertain properly. You ask anything and they will react as if they are doing a favor to you. 3. I checked in around 8 pm (had already informed them about late check in) and asked for infant crib ... read more
Business response:
Vishal, thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Close to the airport The room was very dirty there was hair all over the bathroom floor in the room itself was not in good condition. The bearing was in very poor condition long overdue for a change
Business response:
Please accept our sincere apologies for not living up to your expectations for an excellent stay. We regret the inconvenience you encountered in your room. Your concern with regard to cleanliness is discussed with our housekeeping to ensure this isn’t repeated. We have also shared your feedback concerning the condition of your room with appropriate individuals in our organization as we begin formulating plans for future renovations. Please consider giving us a chance in the near future so we can provide you with the stay you... read more
Not a good place to stay. Run down and NOT well kept.
Business response:
Michael, please accept our apologies for not meeting all of your expectations and regret the inconvenience caused. Your review will be taken as a tool to ensure that all procedures within the respective departments are being followed. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Close to the AirPort but the room was too old. The bed was not comfortable as it should be specially this is a hotel near a busy AirPort. There are 3 tiny pillows that when you use it, feels like you don't have pillow on your head. They Need to upgrade the whole room.
Business response:
I apologize that we failed to provide you an exceptional stay. We are very sorry you were not pleased with our bed and your room. Your feedback will be shared with our appropriate department heads as we begin formulating plans for future upgrades. I hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,076 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.