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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upgrade Needed This place was short staffed, the hotel looks run down, some towels had hair and dirt on them, and service could have been better. Don't think I'd stay there again.
Business response:
Thank you for your candid review. It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. Please visit us again so we can restore your faith in our hotel and provide you with the hospi... read more
Smelled like a boys locker room Hotel had no room service No ice machine Fire alarm at 3:00am Elevator dirty for 5 days
Business response:
First and foremost, I would like to offer you my apologies for the inconveniences that you experienced during your stay with us. We are concerns in regard to the cleanliness will be shared with the housekeeping team in an effort to improve our service and facilities. Although our this service was done on the weekly basis to the respect the privacy of guest, we are happy to provide this to you at a minimal fee on your request. We will be sure our front desk communicates this more clearly going forward. I would like to inform ... read more
Would NOT have an Extended Stay... When we got into the room we noticed a smell as if it would have been a smoking room. Soon after we realized the garbage had now been emptied, the shelves in the room were sticky, and the fan was full of dust. The windows didn't lock and the side door was propped open.
Business response:
Please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience ... read more
Pathetic state of affairs The phone in our room was out of service, several lights weren't working either. There was a fire in the hotel and apparently was happening for the second time within a week. The staff did not inform us at the time of check in that we have to request the utensils if we need them in the room. "BREAKFAST INCLUDED " was a joke as they had a small table by the check in counter with some muffins on it.
Business response:
AMIT, thank you for your stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us another opportunity to make it up to you on a future visit. Sincerely, General Manager
Not good terrible service overall waste of your money stay down the street much better hotels
Business response:
Eric, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future, so we can provide you with the better hospitality you should always expect from us. Sincerely, General Manager
Everything Employee's were rude, never got our room cleaned once in 4 days, Continental breakfast was a lie.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Basic airport hotel, but poor shuttle service. One shuttle an hour isn't enough. I waited 50 minutes to get picked up at the airport to get to a hotel 2.5 miles away.
Business response:
Please accept my apologies for the issues you experienced while here and regret the inconvenience it caused. I have shared your concerns with my maintenance team to resolve the issues you described. We also appreciate your feedback in regard to our shuttle service. We hope you will give us a chance to impress you on a future visit. Thanks for your feedback. Sincerely, General Manager
Dirty Unprofessional staff and dirty room (sigarette ashes in the tub) dirty mirrors and dusty furniture, the drawers are not clean. The pillows are so hard to sleep on and I usually don't care much about things like that. Wow..
Business response:
We sincerely apologize for the cleanliness and service issues you encountered and regret the inconvenience it caused. Your feedback are valuable for us as it will help us get better. I have already shared your concerns with every team involved to make sure this does not happen again. Please consider giving us another opportunity in the future so we can show you how much we have improved. Sincerely, General Manager
Did not meet expectations No cleaning staff available; no kitchen utensils, dishes, etc., no clean towels available, room not cleaned daily, no breakfast other than a muffin & coffee.
Business response:
Davis, thank you for choosing us. We are sorry our hotel and facilities didn't live up to your expectations. Our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, and we are always happy to provide fresh linens and whatever you need during your stay. Kitchenware for your suite is kept at the front desk to ensure cleanliness. We value your business and hope you will consider staying with us again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,047 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.