This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would NOT have an Extended Stay... When we got into the room we noticed a smell as if it would have been a smoking room. Soon after we realized the garbage had now been emptied, the shelves in the room were sticky, and the fan was full of dust. The windows didn't lock and the side door was propped open.
Business response:
Please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience ... read more
Pathetic state of affairs The phone in our room was out of service, several lights weren't working either. There was a fire in the hotel and apparently was happening for the second time within a week. The staff did not inform us at the time of check in that we have to request the utensils if we need them in the room. "BREAKFAST INCLUDED " was a joke as they had a small table by the check in counter with some muffins on it.
Business response:
AMIT, thank you for your stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us another opportunity to make it up to you on a future visit. Sincerely, General Manager
Not good terrible service overall waste of your money stay down the street much better hotels
Business response:
Eric, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future, so we can provide you with the better hospitality you should always expect from us. Sincerely, General Manager
Everything Employee's were rude, never got our room cleaned once in 4 days, Continental breakfast was a lie.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Basic airport hotel, but poor shuttle service. One shuttle an hour isn't enough. I waited 50 minutes to get picked up at the airport to get to a hotel 2.5 miles away.
Business response:
Please accept my apologies for the issues you experienced while here and regret the inconvenience it caused. I have shared your concerns with my maintenance team to resolve the issues you described. We also appreciate your feedback in regard to our shuttle service. We hope you will give us a chance to impress you on a future visit. Thanks for your feedback. Sincerely, General Manager
Dirty Unprofessional staff and dirty room (sigarette ashes in the tub) dirty mirrors and dusty furniture, the drawers are not clean. The pillows are so hard to sleep on and I usually don't care much about things like that. Wow..
Business response:
We sincerely apologize for the cleanliness and service issues you encountered and regret the inconvenience it caused. Your feedback are valuable for us as it will help us get better. I have already shared your concerns with every team involved to make sure this does not happen again. Please consider giving us another opportunity in the future so we can show you how much we have improved. Sincerely, General Manager
Did not meet expectations No cleaning staff available; no kitchen utensils, dishes, etc., no clean towels available, room not cleaned daily, no breakfast other than a muffin & coffee.
Business response:
Davis, thank you for choosing us. We are sorry our hotel and facilities didn't live up to your expectations. Our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, and we are always happy to provide fresh linens and whatever you need during your stay. Kitchenware for your suite is kept at the front desk to ensure cleanliness. We value your business and hope you will consider staying with us again soon. Sincerely, General Manager
the room was very dated. Bed was hard, chairs were not comfortable at all. I would not stay here again.
Business response:
Terry, please accept my apologies for the inconvenience you experienced in your room. Our goal is to provide every guest with a comfortable and stress-free stay, so I am sorry for what transpired. I have shared your concerns with my management team in an effort to improve our service and facilities moving forward. We hope you will consider giving us another chance whenever your travels bring you back to this area. Sincerely, General Manager
Airport hotel smells bad Nice new hotel facilities but immediately hit with the smell of curry when entering the room. The window was even left open by housekeeping but did not mask the smell. Aside from that deal breaker, windows only have blackout drapes and no sheers.
Business response:
Thank you for your feedback. We have read your comments and are sorry to know we did not deliver a fresh and clean suite during your stay. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. I have shared your comments with my Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We hope you give us another chance as we would appreciate the opportunity to provide you with an excellent experience. Since... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,026 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.