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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the room was very dated. Bed was hard, chairs were not comfortable at all. I would not stay here again.
Business response:
Terry, please accept my apologies for the inconvenience you experienced in your room. Our goal is to provide every guest with a comfortable and stress-free stay, so I am sorry for what transpired. I have shared your concerns with my management team in an effort to improve our service and facilities moving forward. We hope you will consider giving us another chance whenever your travels bring you back to this area. Sincerely, General Manager
Airport hotel smells bad Nice new hotel facilities but immediately hit with the smell of curry when entering the room. The window was even left open by housekeeping but did not mask the smell. Aside from that deal breaker, windows only have blackout drapes and no sheers.
Business response:
Thank you for your feedback. We have read your comments and are sorry to know we did not deliver a fresh and clean suite during your stay. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. I have shared your comments with my Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We hope you give us another chance as we would appreciate the opportunity to provide you with an excellent experience. Since... read more
Close to airport but not worth 100 per night. Don't believe the free breakfast! It is a small muffin and granola bar. While that is nice if them that is not breakfast. However you can get it at 430 am which is nice. The shuttle is free but overall this place is not a nice hotel.
Business response:
Thank you for your review. It’s nice to know our close proximity to the airport and free shuttle service worked well for you. However, we are sorry our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. We apologize if any other inconvenience caused and hope to have another chance to prove ourselves to you on a future visit. Sincerely, General Manager
Pretty disgusting. Looked like the room wasn't vacuumed. Stains on the sheets. Toilet didn't work. Air conditioning didn't work. The room wasn't stocked with eating utensils.
Business response:
I am very sorry we failed to deliver the exceptional stay you deserved. We are disappointed to know you were not satisfied with your room. I have shared your concerns with my respective team members to take corrective steps and ensure that this does not repeat again in the future. We would like to inform you that, to ensure cleanliness of kitchenware upon check-in, these items are available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. I encourage you to try us again ... read more
Walking distance from All state Arena BUT.... Our room reeked of cigarette smoke and the hallway of another very distinctive smell-SKUNK! As we were leaving for the day we met an interesting man in the lobby who informed us he was on a tether, recently released from prison and was living at the hotel. Just when I felt safe he also informed us that there is A LOT of prostitution at the hotel....yay us.....didn't sleep a wink now worried about our safety and whether the room was infested with bed bugs.....the room had a kitche... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
shuttle driver needs to be fired The shuttle driver was disrespectful to me wife. I am filing a complaint soon as I'm back in town.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Close to the airport When I made the reservation I was told there was free shuttle bus from airport. When Icalled from airport front desk told me that the shuttle does not come to terminal 5 and that I had to take a train to bus shuttle center and catch the shuttle to the hotel. I told him that My was in a wheelchair and there was no I could take a train to catch the bus. He said he was sorry he couldn't help. This was very unsatisfactory.Also there was no coffee mamer in. The room.
Business response:
Feedback is an important tool we use to improve. We are sorry for the misunderstanding regarding our shuttle service. We do offer service, however there are some limitations based on the airport rules and regulations. We are sorry for the inconvenience this may have caused, and that our staff member was not more helpful to assist. We can and will be better when assisting in a similar situation. Thank you for letting us know. General Manager
very poor
Business response:
Thank you for your recent stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, our front desk is always available to assist with any questions or concerns to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
The tub and bathroom were filthy. So much so I had to clean the shower\tub before allowing kids to use it. There were no drain plugs in any of the sinks/ tubs. The locked outerdoors are a joke. We had 1 gentleman try to get into the room and 3 others knocks on the door over the course of our 1 night stay. The front desk also called twice saying that we had an authorized guest waiting for a room key. When informed that we had no other guesrs coming the employee at the front desk proceeded to argue with me. The hotel itself ha... read more
Business response:
Raphael, We appreciate you being a loyal guest to the Extended Stay America brand. I am so sorry you were disappointed in several areas during your visit with us on your recent trip to Chicago. Our goals are to provide our guests with clean, fresh, well maintained suites along with friendly service. Your review will be shared in our team meeting to ensure each department is following their defined procedures and are meeting our goals. Thank you for sharing your feedback, and we do hope you will reconsider staying with us aga... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,047 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.