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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst Check-in/ Front desk/ Hotel Rooms The Front Desk Lobby was not friendly enough and it was always loud due to some machines that were running 24 hours. The Check-in was not easy enough and I had to call you guys (hotels.com), to co-ordinate and you guys have to send a fax to confirm the reservation. I had to do the same thing when extending the stay for 2 more days. The issue continued during the check-out on Friday as well. The manager at the front desk (Ms.Theresa) was not friendly and they denied Housekeeping, in sp... read more
Business response:
We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Hotel muito fraco Não vou falar sobre o hotel pois o único ponto bom é o seu staff, que é bem atencioso. Não ficaria jamais nesse hotel.
Business response:
Luiz, thank you for your review. Although you were satisfied with the service provided by our staff, we are so sorry we missed meeting some of your expectations while you were here. We will revisit all the areas in which we fell short and will take corrective steps in an effort to improve ourselves. Please consider coming again so we can deliver you a much better experience. Sincerely, General Manager
Not good Charged for not requested service Not cleaned the room and changed towels Breakfast poor
Business response:
We strive to consistently deliver exceptional service, so we apologize that your experience with us was disappointing. Rest assured we will follow up on your concerns to ensure we are well poised to serve you better during your next stay. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Disappointing Stayed here for a quick day trip back and forth. Said it had been renovated. First building I was I. Terrible. Asked to be moved and got renovated building. When I got back from trip waited for shuttle and never saw it. I called several times to see if they would pick me up and. I ended up having to take a cap which they did pay for. s said the shuttle had been there and inmisses it. Only a 10-15 min drive but he would. It come Back. Will not return there
Business response:
Thank you for selecting our hotel for your stay. We are pleased to offer our airport shuttle as a convenience for our guests, but we certainly apologize for the issues you experienced and for your inconvenience. We sincerely hope you will reconsider and stay with us again as we would love the opportunity to provide you with the hospitality you deserve. Sincerely, General Manager
Upgrade Needed This place was short staffed, the hotel looks run down, some towels had hair and dirt on them, and service could have been better. Don't think I'd stay there again.
Business response:
Thank you for your candid review. It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. Please visit us again so we can restore your faith in our hotel and provide you with the hospi... read more
Smelled like a boys locker room Hotel had no room service No ice machine Fire alarm at 3:00am Elevator dirty for 5 days
Business response:
First and foremost, I would like to offer you my apologies for the inconveniences that you experienced during your stay with us. We are concerns in regard to the cleanliness will be shared with the housekeeping team in an effort to improve our service and facilities. Although our this service was done on the weekly basis to the respect the privacy of guest, we are happy to provide this to you at a minimal fee on your request. We will be sure our front desk communicates this more clearly going forward. I would like to inform ... read more
Would NOT have an Extended Stay... When we got into the room we noticed a smell as if it would have been a smoking room. Soon after we realized the garbage had now been emptied, the shelves in the room were sticky, and the fan was full of dust. The windows didn't lock and the side door was propped open.
Business response:
Please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience ... read more
Pathetic state of affairs The phone in our room was out of service, several lights weren't working either. There was a fire in the hotel and apparently was happening for the second time within a week. The staff did not inform us at the time of check in that we have to request the utensils if we need them in the room. "BREAKFAST INCLUDED " was a joke as they had a small table by the check in counter with some muffins on it.
Business response:
AMIT, thank you for your stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us another opportunity to make it up to you on a future visit. Sincerely, General Manager
Not good terrible service overall waste of your money stay down the street much better hotels
Business response:
Eric, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future, so we can provide you with the better hospitality you should always expect from us. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,076 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.