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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to airport but not worth 100 per night. Don't believe the free breakfast! It is a small muffin and granola bar. While that is nice if them that is not breakfast. However you can get it at 430 am which is nice. The shuttle is free but overall this place is not a nice hotel.
Business response:
Thank you for your review. It’s nice to know our close proximity to the airport and free shuttle service worked well for you. However, we are sorry our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. We apologize if any other inconvenience caused and hope to have another chance to prove ourselves to you on a future visit. Sincerely, General Manager
Pretty disgusting. Looked like the room wasn't vacuumed. Stains on the sheets. Toilet didn't work. Air conditioning didn't work. The room wasn't stocked with eating utensils.
Business response:
I am very sorry we failed to deliver the exceptional stay you deserved. We are disappointed to know you were not satisfied with your room. I have shared your concerns with my respective team members to take corrective steps and ensure that this does not repeat again in the future. We would like to inform you that, to ensure cleanliness of kitchenware upon check-in, these items are available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. I encourage you to try us again ... read more
Walking distance from All state Arena BUT.... Our room reeked of cigarette smoke and the hallway of another very distinctive smell-SKUNK! As we were leaving for the day we met an interesting man in the lobby who informed us he was on a tether, recently released from prison and was living at the hotel. Just when I felt safe he also informed us that there is A LOT of prostitution at the hotel....yay us.....didn't sleep a wink now worried about our safety and whether the room was infested with bed bugs.....the room had a kitche... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
shuttle driver needs to be fired The shuttle driver was disrespectful to me wife. I am filing a complaint soon as I'm back in town.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Close to the airport When I made the reservation I was told there was free shuttle bus from airport. When Icalled from airport front desk told me that the shuttle does not come to terminal 5 and that I had to take a train to bus shuttle center and catch the shuttle to the hotel. I told him that My was in a wheelchair and there was no I could take a train to catch the bus. He said he was sorry he couldn't help. This was very unsatisfactory.Also there was no coffee mamer in. The room.
Business response:
Feedback is an important tool we use to improve. We are sorry for the misunderstanding regarding our shuttle service. We do offer service, however there are some limitations based on the airport rules and regulations. We are sorry for the inconvenience this may have caused, and that our staff member was not more helpful to assist. We can and will be better when assisting in a similar situation. Thank you for letting us know. General Manager
very poor
Business response:
Thank you for your recent stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, our front desk is always available to assist with any questions or concerns to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
The tub and bathroom were filthy. So much so I had to clean the shower\tub before allowing kids to use it. There were no drain plugs in any of the sinks/ tubs. The locked outerdoors are a joke. We had 1 gentleman try to get into the room and 3 others knocks on the door over the course of our 1 night stay. The front desk also called twice saying that we had an authorized guest waiting for a room key. When informed that we had no other guesrs coming the employee at the front desk proceeded to argue with me. The hotel itself ha... read more
Business response:
Raphael, We appreciate you being a loyal guest to the Extended Stay America brand. I am so sorry you were disappointed in several areas during your visit with us on your recent trip to Chicago. Our goals are to provide our guests with clean, fresh, well maintained suites along with friendly service. Your review will be shared in our team meeting to ensure each department is following their defined procedures and are meeting our goals. Thank you for sharing your feedback, and we do hope you will reconsider staying with us aga... read more
Airport Pickup in Chicago We were told we would be picked up from the Chicago Airport. They arrive every 1/2 hr. We called right away and we were told they were on there way. After 1/2 hr called again to see if we missed the ride. No we didn't. We were told that the vehicle was stuck in traffic. Another 15 minutes went by and other motels nearby this one had showed up twice or more. Still stuck in traffic. 1 hr called still stuck...it was Christmas Eve we were told. The other near by hotels sadly had showed up numerous times... read more
Business response:
Thank you for taking the time to share your comments. Our goal is to provide excellent service,so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Thank you for choosing us for your stay. We hope you will give us a chance to redeem ourselves in the future. Sincerely, General Manager
Not a good place for family They do not have room service. They have a kitchen but do not have enough utensils and what is pathetic is they do not have a scrub to wash the utensils. Breakfast is another notable service .. just grab and go breakfast with only muffins and bars.
Business response:
Thank you for sharing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. Thank you again for staying with us and we hope to welcome you back ... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,026 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.