This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Airport Pickup in Chicago We were told we would be picked up from the Chicago Airport. They arrive every 1/2 hr. We called right away and we were told they were on there way. After 1/2 hr called again to see if we missed the ride. No we didn't. We were told that the vehicle was stuck in traffic. Another 15 minutes went by and other motels nearby this one had showed up twice or more. Still stuck in traffic. 1 hr called still stuck...it was Christmas Eve we were told. The other near by hotels sadly had showed up numerous times... read more
Business response:
Thank you for taking the time to share your comments. Our goal is to provide excellent service,so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Thank you for choosing us for your stay. We hope you will give us a chance to redeem ourselves in the future. Sincerely, General Manager
Not a good place for family They do not have room service. They have a kitchen but do not have enough utensils and what is pathetic is they do not have a scrub to wash the utensils. Breakfast is another notable service .. just grab and go breakfast with only muffins and bars.
Business response:
Thank you for sharing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. Thank you again for staying with us and we hope to welcome you back ... read more
It's not worth it! If you just need a bed to sleep and a bathroom to shower then you may consider this otherwise this place has nothing to offer. Lets start with the breakfast. The entire breakfast is laid out on a 3'X1' table. Yup, not kidding, it's no a typo. All you get is muffins and coffee. The hotel doesn't have a printer or a computer so if you need to print your boarding pass then go figure. The blinds in the room may not cover the entire window so get ready to wake up bright and early. The room I was in didn't even ... read more
Business response:
Prakash, we apologize our hotel did not meet your expectations. We are geared to guests which stay longer than a week at a time and typically prepare meals in their fully equipped kitchen and bring many of their own items. However, we want all of our guests to begin their day with a nutritious start from our complimentary grab and go breakfast. We also provide personal hygiene items such as soap, shampoo complimentary at the front desk for our guests needs. Now that you are a bit more familiar with our brand we hope you will... read more
Front desk staff is very nice. Housekeeping is horrible. My room was still dirty as well as another guests who came down while i was checking in to say his room was a mess. if they can get the rooms cleaned better and maybe some better pillows this place would be good.
Business response:
Thank you for staying with us and for the review. We are so happy to hear how well our staff treated you during your recent stay and we have shared your comments with the entire staff. I am however, sorry for the poor check in experience. We pride ourselves in providing clean and comfortable accommodations and what you encountered is not a normal occurrence. I have met with my housekeeping staff to make sure we are triple checking rooms to be sure they are ready for check in. We hope to have you back soon so you can experien... read more
Not at all what we expected, left and went to another hotel. Hotel logs and room was dirt and the non-smoking room smelled badly of cigarette odor.
Business response:
We can absolutely do better and we hope you will give us the opportunity in the future to prove that to you. Thank you for providing your feedback so we can improve. General Manager
Our stay is rated above. The amenities states "Weekly housekeeping provided" suggesting that the room will be provided service (replace spoil towels, bedding, and bathroom necessities) at least one day within a week. Local representative informed us that our room must be occupied for 7 consecutive days for service. The property had 2 structures 1201 and 1207 with 1207 receiving a remodel providing an exercise room (adequate equipment) and TV lounging area. Guest from 1201 had access to the exercise room by searching for a ho... read more
Business response:
Thank you for your feedback and suggestions. We apologize for the inconveniences you experienced and that you left being less than 100% satisfied. We hope you will select us again for your lodging needs so we can impress in all areas. Thank you for your feedback. General Manager
The room they gave us is not even clean at all. Trashes were on the floor and toilet from the previous guess. I need to picked up the dirt because there's no available room to transfer us. The smell was so bad and to make it worse when u open the refrigerator it smells like a spoiled food because it's not even plug in and working. The staff of this hotel have to make sure that each room is totally clean before giving the room key to the guess. It seems like this hotel doesn't have a standard procedure in cleaning to make sur... read more
Business response:
Chris, We never want our guests to enter a suite that has such a negative impact that would warrant such a low rating. We continuously work on ways to improve and we will use your feedback to build a better stay experience for your next visit. Thank you for your feedback, we look forward to seeing you again soon. General Manager
Bad Hotel was very dirty and acceptable. I checked in and immediatly checked out cashed in 40,000 points with Hilton and stayed at O'Hara Airport
Business response:
Cleanliness is the foundation of a positive experience for our guests. We agree a dirty suite is unacceptable. We have been modifying our cleaning protocols as well as our inspection process to be sure we are up to our brands high standards. We are sorry you had a poor experience on this visit and invite you to come and stay with us again so we can impress with our improvements and service. Thank you for your feedback. General Manager
Business response:
Thank you for staying with us and taking the time to rate our hotel. We clearly did not provide the stay you had hoped and for this we are so very sorry. We hope to have the opportunity to show you a much better experience should your travels bring you back to the area. General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,047 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.