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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything Employee's were rude, never got our room cleaned once in 4 days, Continental breakfast was a lie.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Basic airport hotel, but poor shuttle service. One shuttle an hour isn't enough. I waited 50 minutes to get picked up at the airport to get to a hotel 2.5 miles away.
Business response:
Please accept my apologies for the issues you experienced while here and regret the inconvenience it caused. I have shared your concerns with my maintenance team to resolve the issues you described. We also appreciate your feedback in regard to our shuttle service. We hope you will give us a chance to impress you on a future visit. Thanks for your feedback. Sincerely, General Manager
Dirty Unprofessional staff and dirty room (sigarette ashes in the tub) dirty mirrors and dusty furniture, the drawers are not clean. The pillows are so hard to sleep on and I usually don't care much about things like that. Wow..
Business response:
We sincerely apologize for the cleanliness and service issues you encountered and regret the inconvenience it caused. Your feedback are valuable for us as it will help us get better. I have already shared your concerns with every team involved to make sure this does not happen again. Please consider giving us another opportunity in the future so we can show you how much we have improved. Sincerely, General Manager
Did not meet expectations No cleaning staff available; no kitchen utensils, dishes, etc., no clean towels available, room not cleaned daily, no breakfast other than a muffin & coffee.
Business response:
Davis, thank you for choosing us. We are sorry our hotel and facilities didn't live up to your expectations. Our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, and we are always happy to provide fresh linens and whatever you need during your stay. Kitchenware for your suite is kept at the front desk to ensure cleanliness. We value your business and hope you will consider staying with us again soon. Sincerely, General Manager
the room was very dated. Bed was hard, chairs were not comfortable at all. I would not stay here again.
Business response:
Terry, please accept my apologies for the inconvenience you experienced in your room. Our goal is to provide every guest with a comfortable and stress-free stay, so I am sorry for what transpired. I have shared your concerns with my management team in an effort to improve our service and facilities moving forward. We hope you will consider giving us another chance whenever your travels bring you back to this area. Sincerely, General Manager
Airport hotel smells bad Nice new hotel facilities but immediately hit with the smell of curry when entering the room. The window was even left open by housekeeping but did not mask the smell. Aside from that deal breaker, windows only have blackout drapes and no sheers.
Business response:
Thank you for your feedback. We have read your comments and are sorry to know we did not deliver a fresh and clean suite during your stay. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. I have shared your comments with my Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We hope you give us another chance as we would appreciate the opportunity to provide you with an excellent experience. Since... read more
Close to airport but not worth 100 per night. Don't believe the free breakfast! It is a small muffin and granola bar. While that is nice if them that is not breakfast. However you can get it at 430 am which is nice. The shuttle is free but overall this place is not a nice hotel.
Business response:
Thank you for your review. It’s nice to know our close proximity to the airport and free shuttle service worked well for you. However, we are sorry our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. We apologize if any other inconvenience caused and hope to have another chance to prove ourselves to you on a future visit. Sincerely, General Manager
Pretty disgusting. Looked like the room wasn't vacuumed. Stains on the sheets. Toilet didn't work. Air conditioning didn't work. The room wasn't stocked with eating utensils.
Business response:
I am very sorry we failed to deliver the exceptional stay you deserved. We are disappointed to know you were not satisfied with your room. I have shared your concerns with my respective team members to take corrective steps and ensure that this does not repeat again in the future. We would like to inform you that, to ensure cleanliness of kitchenware upon check-in, these items are available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. I encourage you to try us again ... read more
Walking distance from All state Arena BUT.... Our room reeked of cigarette smoke and the hallway of another very distinctive smell-SKUNK! As we were leaving for the day we met an interesting man in the lobby who informed us he was on a tether, recently released from prison and was living at the hotel. Just when I felt safe he also informed us that there is A LOT of prostitution at the hotel....yay us.....didn't sleep a wink now worried about our safety and whether the room was infested with bed bugs.....the room had a kitche... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,076 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.