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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
shuttle driver needs to be fired The shuttle driver was disrespectful to me wife. I am filing a complaint soon as I'm back in town.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Close to the airport When I made the reservation I was told there was free shuttle bus from airport. When Icalled from airport front desk told me that the shuttle does not come to terminal 5 and that I had to take a train to bus shuttle center and catch the shuttle to the hotel. I told him that My was in a wheelchair and there was no I could take a train to catch the bus. He said he was sorry he couldn't help. This was very unsatisfactory.Also there was no coffee mamer in. The room.
Business response:
Feedback is an important tool we use to improve. We are sorry for the misunderstanding regarding our shuttle service. We do offer service, however there are some limitations based on the airport rules and regulations. We are sorry for the inconvenience this may have caused, and that our staff member was not more helpful to assist. We can and will be better when assisting in a similar situation. Thank you for letting us know. General Manager
very poor
Business response:
Thank you for your recent stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, our front desk is always available to assist with any questions or concerns to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
The tub and bathroom were filthy. So much so I had to clean the shower\tub before allowing kids to use it. There were no drain plugs in any of the sinks/ tubs. The locked outerdoors are a joke. We had 1 gentleman try to get into the room and 3 others knocks on the door over the course of our 1 night stay. The front desk also called twice saying that we had an authorized guest waiting for a room key. When informed that we had no other guesrs coming the employee at the front desk proceeded to argue with me. The hotel itself ha... read more
Business response:
Raphael, We appreciate you being a loyal guest to the Extended Stay America brand. I am so sorry you were disappointed in several areas during your visit with us on your recent trip to Chicago. Our goals are to provide our guests with clean, fresh, well maintained suites along with friendly service. Your review will be shared in our team meeting to ensure each department is following their defined procedures and are meeting our goals. Thank you for sharing your feedback, and we do hope you will reconsider staying with us aga... read more
Airport Pickup in Chicago We were told we would be picked up from the Chicago Airport. They arrive every 1/2 hr. We called right away and we were told they were on there way. After 1/2 hr called again to see if we missed the ride. No we didn't. We were told that the vehicle was stuck in traffic. Another 15 minutes went by and other motels nearby this one had showed up twice or more. Still stuck in traffic. 1 hr called still stuck...it was Christmas Eve we were told. The other near by hotels sadly had showed up numerous times... read more
Business response:
Thank you for taking the time to share your comments. Our goal is to provide excellent service,so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Thank you for choosing us for your stay. We hope you will give us a chance to redeem ourselves in the future. Sincerely, General Manager
Not a good place for family They do not have room service. They have a kitchen but do not have enough utensils and what is pathetic is they do not have a scrub to wash the utensils. Breakfast is another notable service .. just grab and go breakfast with only muffins and bars.
Business response:
Thank you for sharing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. Thank you again for staying with us and we hope to welcome you back ... read more
It's not worth it! If you just need a bed to sleep and a bathroom to shower then you may consider this otherwise this place has nothing to offer. Lets start with the breakfast. The entire breakfast is laid out on a 3'X1' table. Yup, not kidding, it's no a typo. All you get is muffins and coffee. The hotel doesn't have a printer or a computer so if you need to print your boarding pass then go figure. The blinds in the room may not cover the entire window so get ready to wake up bright and early. The room I was in didn't even ... read more
Business response:
Prakash, we apologize our hotel did not meet your expectations. We are geared to guests which stay longer than a week at a time and typically prepare meals in their fully equipped kitchen and bring many of their own items. However, we want all of our guests to begin their day with a nutritious start from our complimentary grab and go breakfast. We also provide personal hygiene items such as soap, shampoo complimentary at the front desk for our guests needs. Now that you are a bit more familiar with our brand we hope you will... read more
Front desk staff is very nice. Housekeeping is horrible. My room was still dirty as well as another guests who came down while i was checking in to say his room was a mess. if they can get the rooms cleaned better and maybe some better pillows this place would be good.
Business response:
Thank you for staying with us and for the review. We are so happy to hear how well our staff treated you during your recent stay and we have shared your comments with the entire staff. I am however, sorry for the poor check in experience. We pride ourselves in providing clean and comfortable accommodations and what you encountered is not a normal occurrence. I have met with my housekeeping staff to make sure we are triple checking rooms to be sure they are ready for check in. We hope to have you back soon so you can experien... read more
Not at all what we expected, left and went to another hotel. Hotel logs and room was dirt and the non-smoking room smelled badly of cigarette odor.
Business response:
We can absolutely do better and we hope you will give us the opportunity in the future to prove that to you. Thank you for providing your feedback so we can improve. General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,076 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.