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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No service There was poor service and I was there for two weeks and no housekeeping touched my room. And If you wanted to use any amenities listed you had to sign things out.
Business response:
Thank you for sharing your feedback. It was a pleasure to have you as our guest and we hope you will stay with us again soon. We do apologize for not meeting your expectations in some areas and had we known we would have made every attempt to make things right while you were our guest. We will continue to work to improve the overall experience for our guests and will use your review as a training tool. Sincerely, General Manager
smoking rooms smell, very noisy, not recommended. No on site fitness room, have to go to the other side.
Business response:
We are thankful when guests share their feedback as it is a guiding factor in our improvements. We are sorry for the issues you experienced and that your stay was not more pleasant. We will verify our brand website to be sure the information is correct about an on site pool. We would like to have you back as our guest the next time you are in the O'Hare area. General Manager
Disappointing I rented the room for 3 night and I have to canceled because the place was not good.
Business response:
Liz, thank you for sharing your feedback. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to provide an outstanding stay for each guest, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
terrible there was nothing in the room not even cups terrible place to stay
Business response:
Thank you for staying with us and for your comments. Your feedback is a reminder we need to be more consistent in communicating with guests during check in. Our staff should have informed you our dishware, cookware and related kitchen utensils are available upon request from our front desk staff, and can be delivered to your suite if desired. We do this to ensure the cleanliness of these items for each arriving guest. We are happy you selected our hotel for your recent stay, and hope you will come back again on a future trip... read more
Filthy and poorly managed I do not recommend this hotel. We stayed only one night because the room (nonsmoking) smelled of stale cigarette smoke and the carpeting was not only stained, but so filthy that it was sticky to the touch. I did not want to walk on it without wearing my shoes. The vanity in the bathroom had cigarette burns (not curling iron burns--I was a child of the 1980s and I know the difference) which had been concealed with the clever placement of the one and only wash cloth in the room. The water in the show... read more
Business response:
Although difficult to hear, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Our guests deserve a clean, well maintained, and comfortable suite while staying with us. We apologize you did not have a better experience during your stay, and we are certain your next visit will be absolutely wonderful! We hope... read more
Not clean, bad smell, needs a health inspection. The room had a deep deodorant smell used to mask the urine smell coming out of the air condition unit. I can not recommend this hotel.
Business response:
Juan Carlos, We regret not providing you with a clean, fresh and well maintained suite for your recent stay with us. We would have gladly changed you to an alternate suite and had maintenance sent to the suite to investigate and repair to eliminate the issue. We want you to stay with us again so you can experience a home away from home type of stay the next time you are in the Chicago area. Thank you for your feedback. General Manager
bare basic and poor management According to the listing, this hotel is at Chicago O'Hare airport and there is shuttle service between the hotel and the airport. We arrived at the airport at 11pm, could not find shuttle. Called the hotel and was told that shuttle service ended at 10pm. We had to take a cab, costed $27. It was past mid-night when we finally made to the hotel. I wanted to take a shower but found there was no shampoo. Had to go down to ask the staff on night duty. She said that they ran out of shampoo supplies, ... read more
Business response:
Thank you for your feedback as it guides us in the specific areas our guests are dissatisfied. We regret you did not have a positive experience after a long day of travel. We can absolutely do better and we are certain your next stay with us will be improved and a more positive experience. Thank you for being our guest. Sincerely, General Manager
Business response:
Thank you for your recent stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, our front desk is always available to assist with any questions or concerns to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
Would Never Go back Miserable, b-fast was terrible, there wasn't any really, no milk, no cereal, they never cleaned my room and I stayed there for four days. TV had 13 channels and you couldn't even get ESPN
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel location was to far from your desired location and our in suite amenities, weekly housekeeping service and complimentary grab and go breakfast were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provi... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,026 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.